4.0
I rented a car for my husband who was flying in late on Christmas Eve. I reserved a compact SUV because we needed it a car with a little more space for the holidays. When he arrived, the gentleman at the front desk gave him a compact sedan. When he let them know that was incorrect, Cesar was rude, telling him that it didn’t matter what my confirmation email said in terms of car type, but his system showed a class that was just a basic car. My husband called me to talk to him since I made the reservation, and he was condescending and rude telling me that he knew more than I did because he worked there for 20 years. He ultimately gave my husband the SUV, but charged him an additional $20 per day to do so. I am extremely disappointed in my experience this trip.Reviewed Jan 4 2026
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4.0
I specifically choose the “dealers choice” that did NOT show the car would be electric and when I got there I was told all “dealers choice” cars are electric. Seems intentionally deceitful to have 2 nearly identical listings where the only difference is one shows electric and the other does not.Reviewed Mar 11 2025
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4.0
Long wait time, there were only three people in line 2 associates at the desk and it still took almost an hour to pick up a pre checked prior reservation. Feels like it should be speedier than what I experienced.Reviewed Feb 6 2025
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8.0
The staff was helpful and courteous at pickup and drop-off. When we picked up our first car, it wreaked of cigarettes, the agent was happy to upgrade us to another available car. It took loading and unloading onto 3 cars but we found one that didn’t have any major issues. Overall satisfied, just wish it didn’t take loading in and out of 3 cars with a family of four to find one that was acceptable. ***I did notice, most of the offending vehicles were from NY.***Reviewed Aug 6 2024
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4.0
They could of given me the truck I thought I rentedReviewed Jul 25 2024
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6.0
It took a very long time to pick up the car.Reviewed Oct 16 2023
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2.0
There was a chunk of the tire missing when we went to pick it up. We drove 13hrs and the rotors and brakes were in terrible condition and the tires had no tread. The wheel would shake when trying to stop. Very upset budget couldn’t take the time to look over brakes and rotors before customers came to pick the car up. I was surprised we made it to our destination safely it was that badReviewed Sep 11 2022
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4.0
I had a drop-off time scheduled for 7 PM, and they failed to warn me that the drop-off location closed at 6 PM. When I called them, they informed me that if I didn't make it in by 6 PM and had to use the drop-off box to leave the car, I'd be charged another day. Therefore, at the last minute, I had to rush to get the car in before closing time because they failed to inform me of this information.Reviewed May 8 2022
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