Pros: I had a big family group and their luggage to transport, so Initially I reserved a Ford Expedition SUV. At the counter they persuaded me to upgrade to a Lincoln Navigator, which actually was quite nice and posh. Check-in and return processes were both quick.
Cons: The vehicle wasn't as clean as it should be. The dashboard and control screen were covered with fingerprints. How hard would it be to wipe these down occasionally? Also, there was a giant bird poop stain on one of the doors. Shouldn't this have been obvious to them after running it through the car wash?
Dec 8 2015
Pros: Quick check in... The car was full of features for the money... No hidden fees
Cons: The car that we received had a filthy exterior and the interior had only received a quick once over (there was still some trash inside that had been missed).
Dec 27 2015
Pros: We were offered an upgrade for a reasonable price and it ended up suiting our needs much better than the car we originally requested.
Jan 7 2016
Rental office did not answer phone.
Pros: Price was as advertised.
Rental office people very pleasant.
Shuttle driver very pleasant. Made an effort to pick up our bags and get us situated when we didn't have enough hands (traveling with a young child)
Cons: Had to drop off early in the morning (4am), and could not reach the rental office to determine if they would have a shuttle available at that time. Had to rely on YELP to determine that they did in fact have a shuttle. Caused some anxiety trying to figure this out...
Jan 28 2016
Handled with Care
Pros: I was traveling with my elderly mother and when we arrived to return the car we were told they would provide personal direct transportation to our air carrier and did not need to take the shuttle. This was an outstanding service
Jun 27 2016
Cons: The customer service representative was the rudest individual I have ever dealt with. They did not have my car that I had reserved, and if they did, they required me to add additional insurance for $2,000. I asked if this was a joke, and it was explained to me that it is only required for convertibles? None of this was stated prior to my arrival. I will never use Budget again.
Jul 3 2016
Reservation price did not match price at arrival
Cons: Reservation price did not match price at arrival.
Pros: Very easy process, agent was helpful, professional, and expeditious.
Sep 6 2016
Pros: Excellent customer service and timely pick up at the airport.
Cons: Everything was great
Sep 7 2016
Cons: PIck up in Hartford was a bit unorganized due to limited staffing. I had to wait for an extended period of time before the desk agent could assist me. There was one agent working both the National (?) and ALamo desks and there were at least 3 parties there waiting for assistance. The agent was very cordial and kept us apprised of how she was handling each party and the order in which she was assisting each. When it was finally my turn, the process of picking up the vehicle was very smooth and easy. Drop off was very easy as well. Would certainly rent again.
Sep 14 2016
Cons: I had to change my plans. I didn't like that the reservation, unlike most car rental reservations, was non-refundable
Sep 26 2016
Cons: I stood in line for 90 min. waiting for a car. Their was only one person at the desk with a line that just kept getting longer. The check in machine worked once without assistance so no one would use it. The young lady was very prof.. but needed help she didn't have.
Oct 12 2016
Good value, easy, fast
Pros: Fast shuttle to the pick-up location, quick paperwork. The compact car I had reserved was not available so I was upgraded to a minivan. Car was in great condition, performed fine. Good price. Drop-off was quick and painless, took shuttle back to the airport. Would use again.
Cons: Was told I got one of the last available cars for the night, which is why I was upgraded from a compact to a minivan. Not sure if the customers after me were out of luck.
Oct 19 2016
Pros: Just dropped it off here. Very efficient. Shuttle took us back to hotel.
Pros: 1.Only 1 new guy at check-in counter. He was polite and not flustered with a long line of customers waiting. Polite & helpful.
2. Same new guy offered a perk when we told him how some were cutting the line to avoid waiting. He really hadn't time to notice what was going on.
3. Girl outside helped with an upgrade when the car (supposedly in the same class we rented) did not fit.
4. Shuttle driver was helpful when we got stranded a mile from our hotel on the return.
Cons: 1. Only 1 person inside at check-in. Made for long wait time.
2. New people coming in and moving to the business line when they saw how long the line was. They did not have business accounts.
3. Car offered was NOT the same class as we rented. They weren't even the same size.
4. No window washer fluid in vehicle. We did not know this until we ran into a swarm of bugs on the highway. Manager said to ask for her the next time we were in the area and she would give us a break on our next rental. Problem is we live in TX and rented the car in CT. We thought there would be a break on the car price for the aggravation and hazard.
Oct 5 2016
Pros: They were very quick to get us taken care of. The drop off went well. Loved that the shuttle was right there and ready to drop us off at the airport. Great service
Cons: I didn't like that the price I was given was not the same at the drop off. I had to tell the young lady over and over that they put a $100 deposit on my bill since I chose not to get the insurance. They also were charing me for being late. I actually called the Windsor Lock place and we agreed on 11:00 and the young man told me even 12 noon would be ok. Some how the young lady thought it was supposed to be 8:00 which would be crazy since my flight didn't leave until 2:30pm. She took care of all of it and I was satisfied. But this should not happen.
Oct 10 2016
Pros: Got an upgrade due to shortage of available vehicles.
Cons: Vehicle was dirty and windshield wipers needed to be replaced.
Oct 10 2016
Ran out of cars BUT really nice about it
Pros: While I did have to wait despite having a reservation for a car, the woman helping us was very friendly, willing to have the shuttle take us to get some food, and overall very nice about it
Cons: Despite having a reservation, myself and 4 other guests did not have cars available and had to wait 20-30 minutes.
Oct 11 2016
Beware that they can cancel on you
Cons: I purchased on their site with no trouble. On the day of the reservation I was denied at the counter because I wanted to purchase the rental with the same debit card that I used for the transaction on their site. I was left in a foreign city with no transportation and spent several hundred dollars extra in order to get to my meeting(late).
Cons: Car was banged up, and the customer service representative was very rude.
Apr 18 2016
Cons: The Payless counter closed at 11pm and my flight was scheduled to land at 11:30. I called them to ask if there would be a way to handle it or if I should re-book with another vendor. Payless said they would leave my contract and car key at the Budget desk. I arrived at the Budget counter at 11:55pm only to find that this was not done and it is never done. Payless told me it would be taken care of and it was not so I was left trying to find a car rental at midnight.
Oct 21 2016
Cons: Car wasn't ready when I got there. Dropped off car with FULL tank and couldn't get the automatic fuel charge removed. Still trying with their customer service which is uninformed , bad or both. Never again