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60 Battery Street, Burlington, VT
0.3 mi from
Loved the views of Lake Champlain! The location was fantastic, as we were just steps away from Church Street, Lake Street, and many other amenities of downtown Burlington. The staff was very friendly and accommodating, and the fire pit outside was a huge bonus! There was no microwave in the room and the bathroom didn't have a fan, which made for some very hot, sauna-like showers! The walls were pretty thin, and we heard most of our neighbors conversation the first morning. The construction of the parking garage also made parking a bit of a headache, but that was just a minor detail.
Location was great, staff was friendly Facilities seemed worn, especially their dining area, not to the standard of other Hiltons. The room's view was an internal walkway to the garage so we couldn't open the blinds, and heard the constant hum of their outdoor air exchanger. Most likely an unlucky draw of rooms, unless that is their discounted section. Too booked to change rooms.
The staff were absolutely wonderful. We had a terrible experience the evening before, so we switched to the Courtyard. Seeing and listening to what happened, the staff did their best to allow us to take care of our vehicle while we waited for our room, and even accommodated an early check-in because of our needs. Thank you so much! You saved the 4th of July for us!!!
Great location near Church Street and within walking distance of Central Burlington's attractions. Very poor welcome and interaction with staff. As a family member of a Marriott employee, I utilized the Explore Rate discount for family members. My initial greeting was a very cold "I can't believe we're offering that rate tonight" followed by what felt like an interrogation about my relationship to the Marriott employee (my mother). A packet of room keys was tossed across the counter my way with no explanation of where the elevators were, how the parking lot worked, etc. Upon asking, I got a repeated "I just can't believe we're offering that rate tonight". Very very poor way to treat the family members of fellow Marriott associate.