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Near the City Stars shopping mole. - The reception staff
Excellent location, nicely decorated
The site mentioned that there is free shuttle to airport,but I had to pay thre times what I would pay for a normal taxi
comfort, shopping, and luxury too expensive $120 for 2 rooms 2 nights
cleanliness , people were nice , in the room , DVD was not working , as i lost my luggage i dont recieve enough help , although i dont have any thing to shave and brush my teeth , i dont find this facility in the the room , i asked for it they bring tooth brush , but they dont bring a shaving blade and hair comb .once i arrived i informed that i have problem that my luggage lost and i want your help to follow up with the air port , but i felt they didnt do it , becuase when i returned back next morning to ask for the luggage they told me that their is no news , later i discivered that they recieved my luggage but thier were miss communication in between the shifts , until afternoon i returned to them and by chance i discovered that they already recieved the luggage .
Swimming pool, Lobby,resturant and the food.It is also vey close to the Mall city star which is a huge mall where you can find a lot of shops & resturant. The only thing that people smoking everywhere. Delay in room service. may be due to so many guest?
Staff did not care about anything. They kept saying that We will charge your credit card any way. Staff is very unfriendly
The Swiming Pool and the Facility - Staff are using People, which realy i will think twice going again back to the hotel, Frankly i could go for another 3 nights more (Bussiness Trip) but i decided to go for another hotel to avoid the staff
the speedy chick in and the speedy chick out .the hotel managment knows how to demonstrate hight level of customer service .very friendly staff highly trained
very poor communication within the staff, they are not customer oriented and poor customer satisfaction
I like the warm envirment in the hotel and sorrounding.they have many good food and very warm staff no
Maintenance can be improved ( broken termostatic control of air conditioning in the room - old, ruined frigo bar - ruined water taps and bath details
the location of the hotel is near the airport and near the city sight.
No thing Yas, acually everything
staff are not friendly nor willing to help with the exception of one concierage called Shaaban abdallah, Laundery refused to pick up a suit and a dress for next day pressing claiming they are closed though it was 7:55 pm and they supposed to close at 8:00 (the guy called Jerjes), even though i lit up dont disturb and hang the sign on the door but house keeping insisted on ringing the bell just in case i was awake! (two nights out of the three)
This is a big business type hotel and the best thing about it is the friendliness of most of the staff I had booked six rooms and they managed to lose one of the bookings despite having confirmed it on the phone the previous day.Also when our flights in from Aswan were rearranged our telephone message was never received by the concierge.
good value for money , excellent staff, ..an exceptionally good hotel for cairo. lan wifi in room $10 per day ok speed but not great. has the most comfortable beds. Is a five star hotel expensive alcohol but thats to be expected
Friendliness and helpfulness of staff 2 single beds for my wife and I
Friendly treatment. The extreamly high internet prices. Even for the executive floors.
Room service is the worst iv'e seen in my whole traveling life. They never clean when you need them to and they barge in on you while sleeping although the DND sign is hanged.
The staff. There was NO HEAT at all.
Upgrade to suite. Room was clean and well equipped. Staff is friendly. Direct next to the biggest shopping complex in the Middle East. Noise from the traffic. Breakfast is good and big variety, but overpriced.
Staff were extremely polite and receptive
the welcoming by the night staff on duty, very friendly and accomodating. Yes, your office staff that insisted that I had to leave the hotel the 3rd night as they were overbooked and only had me down for 2 nights instead of 3 nights booked. Very inconvenient as I had to interupt my important meeting to contact UK to prove that my booking was actually 3 nights - your staff should have checked and triple checked before they came to interupt me! Of course my booking was correct and your staff incorrect, unacceptable really!
The food and facilities
The rooms are clean and comfortable. The location is great for my business. Gates Trade company in Nasr City, is the one that offers me this Hotel. Every time in the check out the Staff try to take the booking money from me, when I tell them its paid, they then ask me for the breakfast money. I then tell them Its also paid, then they say Ok sorry. The last time I paid the breakfast money, then Gates told me they had already paid it for me. They are either stupid and not proffesional or they are thiefs. Sorry but it only happens in Holiday in City stars, never in Sonesta or Sheraton, why?
Hotel is good and nice and they give you free bottle of water inside the room and as well WiFi internet connection was working without any charge. From the windows, even if at 7th floor, it was really clear the noise of the street, horn and cars. In Cairo everybody is horning. As well the breackfast it was quite expensive (approx €15) but really nice and good quality. Fresh juces from orange, melon and pinepple
The facilities and the accessories inside the room are standard and complete and clean They promise to fix the internet connection quickly but they didn't.
the hotail staff and the location no things
nothing except the location The staff are poorly trained, don't know anything about their hotel services, treats the guest as a thief until poove otherwise, always in rush react before they understand what you want and take decisions on your behalf as if you are prevert
Proximity to mall Not all the staff are that helpful
Furniture is modern..not old, suitable accommodation place for families, I made a booking through the booking website for two days, but they were transferring me to stay at the Intercontinental Hotel as there was no vacancy on Staybridge Suites hotel ,I was not happy with my stay at the Intercontinental Hotel in the first night ( I came back to Staybridge hotel as per my request ) i think they should have to provide me with a Suite on Staybridge from the first time as per the reservation which had been made ...
Location I arrived to the hotel 7AM and i check in at 3;30 pm waiting at the lobby!!!!!
It is a very modern hotel with all the advance technology, (e.g. surfing the net on the LCD TV) it's free to use the computer and printer in their business centre where all other hotel charge a unreasonable fee. The room is spacious and comfortable, the design of the room is very modern. The staff are friendly but don't speak much English, however, the Manager Adel speaks excellent English and has been very helpful to assist us in our self-guided tour. The evening drinks provide free food, beer and wine is an added value, unfortunately it's not on every day and we only get it for a day during our stay. The hotel's own access to a big shopping centre means we can eat and shop there till late at night and still be safe to walk back. The breakfast menu is exactly the same every day, after two days, I really don't feel like eating it again.
the hotel was so elegant worm welcome at the front desk and fast check inn process
It was comfortable hotel, I enjoyed the good breakfast and the free coffe and soft drink No
Service & Staff were very humble A better brief on arrival on fecilaties offered by the hotel
Being able to use the facilities of the Intercontinental Hotel next door.
It was a good stay however although, we requested an early check in we did not find the room ready for our arrival.
At the stay Bridge two nights i think it's the best place to stay in Cairo specially if you are with family. the hotel is super clean - fully equipped as an appartment hotel- the suite of two rooms is able to accomodate 5 persons at least I made a booking through the booking website for two days 580 dollars,but we pay for hotel taxes and city taxes 734.174 dollars ( we do not like that) >> but when we book from this web site to paris we pay the same amount of mony ....
good room no
I did not like anything, I could not wait to leave it. it was really a very bad choice.. I stayed there only for one night & checked out next day morning to other hotel I did not like it all.. rooms are very poor, not clean at all (very dirty). Toilte can't be described!!! The hotel loppy is very old & dirty. Staff is very unorganized & never neat or even clean. breakfast is poor. evrything is dirty there
starting with the front desk, the receptionists are really friendly and were very efficient and the staff was really friendly and helpful. I liked the room, it was very cozy and was clean. I like the fact that there was a very nice restaurant with a very diversified menu and great prices and the roof top lounge was a very nice place as well. There was a small disco too. I loved the fact that there was wireless internet in the lobby. I was 10 minutes away from the biggest mall in Egypt 'City Stars'. The best thing of all was the rate and prices. It was a very affordable and a nice place to be
Great friendly staff. Helioplis is a very safe area to stay in. The president lives down the road from this hotel so security in Helipolos is good compared to cheaper hotels downtown. Dirty , actualley it was filthy and very rundown. Taxi drivers have a hard time finding this hotel as it is on a side street and with the meter running it could get very expensive. The hotel should print maps in Arabic so the drivers can find it easier. Housekeeping staff dont wear shoes...mabye they are underpayed. No safe in the room. I had a mysterious visiter in my room at 7 in the morning which was a bit scarey as i am female and was staying alone.so i think they use the same key for each room .
the best thing there was the stuff and the service the carpet need to changes and bring new one
On 10/11/2010 i stayed one night at this hotel and was charged only $29,this means making res. through booking is not a deal at all.