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Spacious Hard to move around when sleeper sofa was out
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This guest did not leave comments about this hotel.
Hotel was clean and the staff was friendly Disappointed it didn't have a hot tub but the pool area was very nice.
Clean and great breakfast
Had a great experience Everything was excellent
The room was clean and nice. There was a full breakfast in the morning and the pool was great. I didn't like the fact that the air would shut off after you left the room. It was hot when we came back in and took a while to cool down
Convenient location. Refrigerator in room. Good breakfast.
Breakfast is good. One of the staff was very professional, helpful and customer oriented. Most Rooms don't have kitchens don't belief the photos Another staff member at the check in time was very unprofessional at the check out time she almost denied giving us a receipt. She gave us a small room and she was difficult to deal with. The wall and floors are very thin/ noise.
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Convenient location, good breakfast.
Breakfast was great. Front desk was helpful and friendly. Pool was a bit cool. Bed was small for queen, was more like a full size.
Staff was extremely friendly and did all possible to make you feel welcome
Clean room, elegant and nicely detailed interiors, the generous hot breakfast selection and its proximity to shopping district.
Room was very clean, bathroom was nice. The breakfast was ok. Would have liked a mini fridge in the room. The Ice/Vending room is EXTREMELY HOT AND LOUD.
Hotel was very nice, plenty of restaurants nearby. Room was clean and halls were relatively quiet for having a bunch of teens there for a swim meet. Would definitely stay here again.
The room was very clean, everything looks new. very quite , close to shopping area.
It was close to the event we were going to and we hoped for a relaxing evening with our teenage children going swimming, but that didn't happen. The bathroom had mold around the tub and the beds sagged and were very uncomfortable. The hotel advertised that it had a pool and pillow-top beds and it did not.
Everything about the actual room was nice. We stayed the night in a king size. There was air conditioning, a fridge, and free coffee packets. Overall, I think Comfort Inn is a good name, because we both slept like babies. I wish we were up early enough to eat the breakfast. I'm sure it was good. The staff was nice overall. However, when I checked in, one of the nice ladies at the counter didn't speak English too well. Communication was difficult, but I'm not sure how much control Comfort Inn has over this nitpick. Also, at least for now, there is a lot of construction in the area. So it's hard to imagine what the stay would have been like without it. But neither of us were particularly fond of the prolonged roadwork.
Staff was very friendly and professional. Restaurant was open late and had free room service. Breakfast started early.
View of Overgrown, abandoned hotel across the parking lot and moldy/ musty smelling room.
Despite close proximity to airport, it was quiet. Front desk and house keeping staff were courteous and friendly. The onsite restaurant was good and reasonably priced. Had to wait 30 minutes to check in because they did not have my reservation in the system (it was booked using one of those hotel booking sites). It was eventually resolved but not something you want to do at midnight after a long trip. First room had a telephone but no wire connecting it. The TV set did not work. 2nd room had a telephone with a connecting wire but no dial tone. With two queen beds, room was a little tight, could not sit at the desk and another person get by. In both rooms, toilet seats were loose.
prompt charged us for bottled water
approximate to airport, clearn & staff was helpfull lobby was extremely hot and humid, restaurant was ok... food not so great.
Staff was excellent, room was clean, restaurant/bar on-site, free breakfast, timely shuttle to the airport. It was exactly what I needed to catch my flight the next morning. Bathroom was a little small and there was no conditioner for my hair, but otherwise my stay was great.
Convenient to the airport. My flight was cancelled and this was a great place to stay for the night. Room was comfortable and clean. Wait staff was friendly and the food at the restaurant was very good.
Great service. I was able to check in early with my mother (on our way to her high school reunion), and then the airport shuttle in the morning was extremely accommodating and allowed me to see her off, and take a nap before my grandkids arrived in the afternoon. All around perfect!!
The room was updated, clean, and comfy. Was everything you hope for in a hotel room after a long day of traveling.
Room is clean
Liked the park and fly component. We were taken quickly to the airport early in the morning and picked up promptly on return. All staff were friendly and helpful. Everything was fine.
convenience, breakfast is fine, clean, near rental car lots and expressway access. polite staff. coffee maker and microwave in room. comfortable bed. reasonable price. I always stay there when visiting Michigan. faucets and knobs in tub were loose and almost falling off.
Clean and comfortable There was no shampoo & only one pack of regular coffee
the people were great location
Loved the hot tub and the spacious room. Pool was kind of small and there was a couple of rust stains on the ceiling and what looked like an old gum stain on the little bench in the room.
located right off the freeway
Your public area was welcoming, warm, and spacious. During our down time, we were able to hang out here, play card games, chat, and relax! Your swimming pool was warm enough for the kids to romp around in and not get too chilled. There was a minor bathroom malfunction where the toilet was leaking. Yikes.
The breakfast was good. The pool was nice and we were able to get a late checkout. The bottom of the bathtub was very rough for a bather. Probably nice for someone showering though. It was like sandpaper.
I found the staff to be exceptional- (particularly the front desk staff on evenings.) All staff I met were very curteous, friendly, and ready to help with anything I needed. Nothing comes to mind.
The room we had was very large. The only thing I didnt like,was that they made us put down a deposit of $50. They actually put the $50 out of our account and didn't replace it until three days later.
room was spacious and clean. toilet had some issues. The front desk lady was very nice but a little scattered.
The decor was really nice and modern, the room had a lot of good amenities for the star level. Though the decor was really nice the hotel is in need of some renovation the room bordered on shabby. The hotel needs a face lift.
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Was glad to save money with The free breakfast &The pool was good to give The kids something TO Do.
Pool, spa, breakfast, surrounding area. 3 people travelling. 2 parents, 1 child. Asked for two double beds. Got 1 king. Had to add a cot, no charge, but not as comfy as a bed.
Very quiet location. The room was spotless. The evening staff was not very helpful. This did not take away from the overall experience.
Great restaurant and comfy bedding. No bath tub to bathe my child? Very inconvenient.
Nice big room, comfy bed, balcony overlooking the pool. One of the best beds ever, soft, big. Room itself is pretty big too The service was horrible. Slow. Manager did not care. He let the trainee do everything. Long lines. Wasted time. And the slowest elevators ever
I like the staff was very accommodating. They made a mistake with my reservation and quickly resolved it and upgraded my room. Excellent customer service. Everything was great
Close to airport. They never got the cable working which was unacceptable. Will never stay there again. Kids running around in hallways up until midnight. Not a good experience at all.
Very Dated hotel
Room location, squeeky room door.
It was clean and quiet. The room was adequate size and bed was queen. Staff curtious. Resturant convenient and waitress, Brandi, helpfull and a good server. No problems.
The hotel us clean and comfortable. Large room for the price. The hotel is a little dated. It's seen a lot of customers. Reasonable care has been made to keep the property up, but, like age lines, it's age shows through.
Located right off freeway. For vacation this hotel is okay for business trip I would not recommend. Bed was comfortable. Very small room, no desk only a round table with a chair that was not adjustable. The blow dryer was attached to a wall outside of the bathroom (long cord but only reach to part of the bathroom, if you were right handed you had to almost stand in the bathroom doorway to use it with a decent mirror) and the bathroom was extremely tight. Overall the room was very dark.
One of the best Best Western I've been to. Staff was great and really helpful. Loved the O'Henry restaurant on site. Easy to find and extremely convenient to all points of interest we had on our schedule to see.
Rooms and beds were very comfortable. The hotel has character and is located close to Dearborn and Detroit attractions. Could have had more TV channels.
The rooms and decor were a lot from than you would expect from a Best Western. The restaurant was great! My kids had pizza in the room every night.0
Very thin walls.
Clean and comfortable. Nice neighborhood
First class amenities. Excellent staff. 50 inch HD tv
Proximity to area attractions, good restaurant on site, reasonable rates, friendly staff. Not much of a selection of TV channels, lots of noisy teenagers at the time of our stay due to a hockey tournament, no free breakfast.
Friendly staff, good value for the money, allows dogs
courteous staff, clean room, comfortable bed, fast an reliable wifi dated furnishings very limited TV channel selection location is less than ideal
Airport location Nothing
Very nice for early morning flight. Staff was friendly and helpful.
Comfortable, quiet, accessible to airport Reception. Girl difficult to understand. Nasal tone and way too fast and she was resentful when I asked her to slow down and after that was completely unhelpful.
A heavenly oasis conveniently located Absolutely nothing - it was fabulous!
This is a great place to stay
VERY friendly staff. The night clerk Jonathan was wonderful on the phone and very pleasant when we arrived. Although the noise didn't last long, you could hear anyone in the hall when they went by talking. Price didn't include breakfast unless you paid extra.
The friendly approach of your staff in all our question, the perfect organization and the very great support gave to my wife to support her for transport from Hotel to the main city and viceversa. We were very satisfied. We would like to suggest to you to have more adapter for the International power standard at disposal in the receiption.
Everything was great! The bathroom was a little too close together and the beds were a little hard, but the pillows almost made up for it!
Everything was perfect! No complaints! From start to finish, just perfect
Quiet, clean, spacious. Staff is friendly and helpful. Pool area and hot tub are nice. Great location. Pool could be 2 degrees warmer. Mattress was feeling a little old and springy.
Excellent choice for my stay No free wifi
Very friendly reception,good clean rooms.Staff very helpfull,food adequate but not great. Location good
Great pool and very friendly staff. Definitely a very quirky hotel but a nice place to stay. I paid for a room that did NOT overlook the pool, however the staff "upgraded" us to a pool-side room. This would have been great but there was a 40th birthday party going on all day and well into the evening. The adults at the party were very clean and courteous but their kids, who played in the pool for 10 straight hours, were extremely loud. It made it impossible to nap during the day, and the next morning I was awoken by the sound of the kids playing in the pool again at 8am.
The pool view. The noise and the staff's attitude.
location It seemed like they they partially renovated but did not really want to spend the money to do the job right. So the lobby looks nice and modern but the rooms were just ok, and certain features (for example the bathrooms) were not renovated and appeared sort of dingy.
Staff was great Room was a bit run down. Shower drain stopped up. Gave us a room next to one they were doing major construction on, so very loud.
Food and alcohol prices were good and high quality. The discount coupons were great and helped offset the price of the room. Cost per night for a couple was a bit high at over $200.00
Loved the restaurant and the staff. When my son booked the room the info stated there was a free breakfast but there wasn't.
Decent place to stay and staff is very nice, but being more expensive than the other hotels in the area, I thought it'd have more to offer. Very tiny bathroom, pretty run down looking
Very nice set up; friendly and helpful staff
good location The pool maintenance man was rude. The guests were a bunch of yahoos that camped out at the breakfast buffet table devouring everything.
Convenient location. Nice, friendly staff. Reasonable prices.
It was a good distance from downtown Ann Arbor without being right in downtown. The room smelled weird, the bathroom wasn't all the way cleaned, the wifi didn't work at all - it was just a ridiculous experience being there, but it was for two nights and it did the job so whatever.
It has a very warm and hard working staff at the reception. Huge Rock garden with couches to sit around and relax. Free WiFi, without any password or signing in. Indoor heated swimming pool. Kuerig machine and cups available in each room. Buttons to call elevator were not working properly. Carpets inside the elevator was dirty.
Provimity to UMich Everything, especially the rip-off rates charged due to the home game
We got a good night's sleep They need to. Vacuum the rooms better.
Location proximity to UofM Hospital is good in spite of road construction which is out of their control. Breakfast was good. Price was very good for the area but overpriced in regards to the overall facility. I would also highly recommend Zingerman's Roadhouse a few blocks from the hotel for dining. DO NOT eat at hotel except "free" breakfast. Poor parking layout. First set of key cards didn't work so I had to go back down to front desk and then when I came back from the hospital for my second nights stay the second set they gave me the first night didn't work so I had to walk back down to front desk. Only functional ice machine was 4th floor. The bar was unable to make a basic Manhattan. The patty melt I got the 1st night was so greasy I barely ate a third of it. (didn't eat there again during my 3 day stay. Business center never had internet connection while I was there. Limited TV channels with no guide. Guide in info book in room was totally wrong. Dirty glasses left in room, ice bucket not cleaned or bag replaced.
friendly staff facilities are older and worn
Front desk staff was helpful in recommending resturants No working ice machine. Was given "handycapped room which I did not need or request. Toilet "chair" legs had rusted all over bathroom floor
closeness to UMich overall comfort was not there. The A/c in the room was extremely noisy. The whole room had stale smell. No relaxing chair in the room, one has to mostly sit on the bed. The outside light was too bright from the gaps at the end of the curtains, makes it hard to sleep.
Nice place all in all. With a little work they could compete with the Hampton next door. Noise! Complained about 6 times about the noise all night. Security guard came up repeatedly but it continued as soon as he left. Place iso in bad Need or maintenance. Peeling paint etc. In hallways takes much away.
Staff was fantastic! All were incredibly friendly and helpful. They were accommodating with a bit of an early check in as we were crunched for time. Cleanliness and location (easy highway access) were good. Facilities were poor. Crack in marble above a/c unit, a/c unit did not stay on, tv remote did not work, wi-fi barely worked, not enough parking, couple elevator buttons torn off, dead outlet, very small pillows (almost throw sized).
The staff are really nice friendly and helpful. The all you can eat free breakfast is amazing with a waffle maker. You have access to a small computer room with a printer that you can print without asking. Coffee and tea is available all day. Tv and refrigerator in room. Desk and lighting. The rooms were ok. The bathrooms are way too small. Could be a little bit more clean.
It was a very clean, well kept hotel. But the fire alarm went off at 6:30 am and we stood outside for an hour before being allowed to go back inside. No compensation was given for this major inconvenience.
This was our 3rd stay at this hotel. Hotel experiences typically reflects it's local leadership. Each time we return because the hotel personnel are so courteous and professional. Never experienced an untoward event. Hotel staff. Professional and courteous.
Very easy check in and check out process. Friendly staff. Loved the decor of the hotel. The room was great and the bed was comfortable.
Everything was up st standard
There was nothing redeemable about this Days Inn except for the fact that they had a room for us to stay in We had called prior to booking ahead about whether cats were allowed in the hotel. (We are moving cross country with our cat). They said yes, so we booked our hotel room with them. When I called the day of our flight to let them know we would be arriving late with our cat (our flight was delayed 5 hours), the woman on the phone yelled at me that the hotel has a no cat policy. However, on the Days Inn website, the hotel is listed as pet-friendly. They made an exception for us but I was surprised at the reaction of the front desk person on the phone.
Our room had an air conditioner that didn't work and a leaking ceiling with a full bucket of dirty water under it. The room should have never been rented to anyone. They did move us to another room whe we asked.
Counter staff were nice, check-in went smooth, and the price was decent. The hotel (which was in the middle of an EXTREMELY messy remodel) literally looked like something out of a war zone. It was hands down the grossest, messiest construction site I have ever seen. There was rubble everywhere, mountains of large chopped down trees piled up outside, paint and stucco every where. It was completely absurd to be running a remodel in an operating hotel that looked like that. The rooms themselves were ok, but many things were out of place, room numbers were taped to the wall beside the doors and it just felt off. I am not usually picky about the 3-4 dozen hotel/motels I stay in each year, but this one was ridiculous.
Very comfortable beds and the rooms were pretty clean. It was under construction, the breakfast area was a mess, cold breakfast only, my fiance got sick from an allergic reaction to something in the sheets.
The location was great and our room was very clean. The Smoke Detectors on our floor were falling out of the ceiling. The girl that checked us in didn't know the area, and couldn't give us any advise or help on finding a place to go for dinner.
the flat screen tvs and the beds were nice That not every room had a fridge and microwave
For an early morning flight this is a fine location - return the rental car at night, sleep and shuttle to the airport in the early morning. Functional and Efficient. The restaurant needs an update...
Great service at front desk. Clean room and nicely renovated. Because construction was going on it did not look very appealing when pulling in for first time. A little noisy at times.
Employees were fantastic. The beds were rock hard. needs some remodeling. its very outdated.
Cheapish Old and grungy feeling to the place
It has a great location. I went to mich U and was perfectly located. The place looks ok, room was nice. Morning breakfast was ok also Classic cheap hotel smell.
Location was fine Dated everything Not maintained at all dirty feeling though cleaners did a good job
It should be torn down. I was traveling with a baby. We cancelled our reservation and stayed somewhere else. The place smelled like weed. We found drug paraphernalia in the room. The bed was broken. The room was moist and there were were water stains on the celing.
Room was clean & staff punctual. Ideal location and close to major highway Excessive price for dated facility. Free breakfast was so so...not much to choose from
I liked absolutely nothing about this place The staff was rude. The cleanliness of the entire place was horrible, The beds were old the pillows were old and stained The bathroom was so bad I refused to use it Paint and plaster was falling off the walls overall this place was disgusting.
Location, rate, & staff Rooms a little 'run down' needs an upgrade.
At least we had a place to stay on a busy football Saturday. This facility is in major need of overhaul. It is dated, dirty, and has several areas in need of repair.
The location was convenient and it was relatively inexpensive, but still overpriced for what it is Filthy, dirty. Very uncomfortable beds. Dripping shower. Fire and smoke alarms beeped because there were no batteries in them. Desk person told me that I should climb up and change it myself. I tossed it out into the filthy hallway with the non-locking outside door. Overall, very ghetto
How dirty and broken curtain were. The second lock on the door was broken off.
Quick and easy The walls had mold on them and the wall paper was peeling off the pool was green In in color couldn't see the bottom of the pool very well
Adequate parking Paint chipping off walls, slight musty smell in hotel, housekeeper knocked on door at 10am and told us to check out (check out is at 11am)
Building was in poor shape. The ceilings were leaking in the hallways. When additional towels were requested, we were provided on small towel. During high time breakfast rush, breakfast area was disorganized and chaotic. Many of the items were not available.
kayac change policy stinks. THE LEAD TIME IS EXCESSIVE.I will use a different service next time.The Radisson was fine.
the staff were excellent, professional, and friendly. Check-in was easy and fast as well as check-out. Spacious room and great location with variety of restaurants in walking distance. Fresh coffee available anytime of day. Everything was great.
Clean, Friendly staff. Good location
Big bathroom. Double beds were nice. Room wasn't very clean. Carpet needs an update. Bed was not very comfortable. No mini fridge. Ceiling was stained in multiple areas. Some power outlets didn't work. Could hear the people next to me no matter how loud they were being. Breakfast was not included and if it was, front desk never told me. Reserved only for the reason of a gaming tournament being held here.
Excellent breakfast, spacious room, good parking Nothing
Front desk and airport shuttle staff was pleasant. Location great. Wyndham Garden lacks commitment to running a quality facility here. Staff was pleasant at desk but facilty lacks attention and it needs a make over. Ugly decor and poor attention to room. My room had dust and crud under bed, bed cover had stains, pillows uncomfortable, TV had only 3 channels with clear picture & no "sleep" feature, dirty water back filled sink during middle of night. The complimentary breakfast & dining area is under a roofed courtyard with pool etc. where the lighting is the same distasteful orange color found in outdoor industrial areas.
The public area's were very nice and appealing. Indoor and outdoor pool were both clean. Room was large bathroom was nice. Large bar area (did not use but looked nice). Biggest continental Breakfast I've ever seen. Slow drain in shower was annoying. Iron chained to ironing board rendered the entire board useless. Bed was very hard, uneven and uncomfortable. Breakfast was HUGE but very limited selection of food. It was huge in SIZE not in selection, but still better than the average CONTINENTAL breakfast.
Nice beds Cold pool, paper thin walls, fan didn't work on the register
The garden area was beautiful. Comfortable beds, excellent free breakfast with hot oatmeal, waffles, bagels, a toaster and soo much more. Very relaxing, romantic, comfortable, puts you at ease. Free shuttle to rent a car and airport. Rough toilet paper and the towels could have been better quality. Staff not available 24 hours to bring you towels.
A place to sleep. Been to this brand of hotel before and this is not what I expected. Sheets were turned inside out to guessing not washed. Had to slam the door to get it to close. Changed rooms 3 time to make sure I got the king size bed I requested. Rooms had water damage on the ceiling, tv remote was broken along with a the TV which had broken tubes. Maintenance was called but never showed up.
Location to Detroit airport. Very little outside noise. Could have been because hotel was almost empty. Poor help. Room key did not work had to go back twice. Got stuck outside the hotel and had to walk completely around. AC controls did not function correctly. Unit was flashing low battery. could not use the auto function on the thermostat. So the fan never shut off and it was loud.Bathroom counter was so low it was almost not usable. Pool was under repair. Employees just didn't seem to care. Continental breakfast left a lot to be desired.
This was the dirtiest hotel I've ever stayed in, I can't believe it showed up at the top of my kayak search. The room supplied minimal toiletries, I waited 45 minutes for the airport shuttle to arrive and then another 25 minutes to drive the mile to the hotel because the shuttle made so many stops.
super convenient to spend a night here before flying out of DTW, the shuttle left every 15 mins. my girlfriend and i enjoyed the overall layout of the place, and wished we could've stayed longer to enjoy the complimentary breakfast. would definitely stay here again hardly anything at all.
Clean rooms, friendly staff, nice atmosphere The groups of hockey teams playing hockey in the lobby, running the halls during the night. Parents drinking in lobby and walking and talking halls at night. The hot tub again (second year in a row) was not functioning.
Comfy bed Noisy hallway traffic both nights. Rooms all have doors that slam shut loudly. Cheesy motel heater needed to run all night to maintain 70°f and it was only 34°f overnight.
Staff was very helpful, shuttle was very convenient. The rooms were also clean. For the price I expected a little more, the hotel is an old remodel and it shows as you stroll through on your way to your room.
The silence and and comfort of the beds.
Clean, comfortable room....hastle free for seniors. easy access to our car for loading luggage. Good continental breakfast. Everything was good.
You must call the shuttle after a certain time to come pick you up, unlike everything on the website which says it runs 24/7 every 15 mins. The front desk lady was also rude.
quiet , peaceful
Poor service. Called five times from airport to arrange shuttle to hotel to pick up car
Loved the location and low price. The hotel was close. Clean place to stay right by the airport that was a good deal at the last minute. No need to spend more at other spots.
The location was very good. The check in and out was easy. The television remote was not programmed and although the clerk said she would send someone to fix it, he never came.
Horrible buying experience. Was flying to Michigan to bury my mother. Connecting flight was missed due to late departing flight. Called when delay was announced, hotel nor purchasing service was willing and able to transfer reservation to a Clarion in the city we were stranded in or give a refund. Just what I need at such a time.
The value of the price I paid and the cleaniness of the hotel were fantastic
Convenienve to Detroit Metro Airport