Pros: I liked the ease of making the reservation. The vehicle was in great shape inside and out. Pickup and return were fast and pleasant.
Jan 16 2018
Cons: Kayak booked my rental vehicle at Yipsilanti Airport, which i need a private plane (aircraft) to enter the facility of Hertz. No information was provided and i was and most Hertz people also thought it was booked at DTW, but it wasn't.
So when i reached to Hertz, at Detroit Airpot, they told me my booking wasn't at Hertz DTW, it was at Yipsilanti. I called Kayak, the offices were close. So called Hertz and they said they don't have any car in any segment in entire Michigan location on the call, however when i go inside the office of Hertz physically, they did have cars in all segments. So it was a BIG LIE. However Kayak wasn't there to support, resolve the issue. I had pay $240 more to other car rental and rent a vehicle and lost my money at Kayak / Hertz for being one of the biggest scammers and liars.
Jan 18 2018
Misleading information from the beginning
Pros: Staff at DTW HERTZ.
Cons: It was unclear as to the location of the rental pick up. Firstly, it was not specific that the airport was not DTW but rather a smaller private airport. Secondly, the location wasn’t at the YIP airport, it was in Ann Arbor. Thirdly, the location of the pick up was incorrect, it was about 2 miles down the road. It ended up costing me $35 in Uber charges thanks to the KAYAK being vague and misleading. I surely will never use KAYAK again in and will recommended against it for everyone else. I wanted to call and discuss these problems but there is no easy number to contact a person.
Cons: Your debit card policy sucks. Some of us in the world don't have any money owed to anyone so that means we have money in our bank accounts so we don't use credit card. You need to fix this stupid policy.