3.9 MediocreOct 10 2021
The drop off and shuttle to the terminal was the only process that was smooth. The branch manager that “helped” us barely helped. He did not provide any information up front. For example, when we went to pay, we gave him our debit card. He asked “are you sure you want to use the debit card?” And we continued with “why should we not use it” just for him to explain the difference in deposit. We were already there for 45 minutes - the manager just didn’t seem to be efficient in providing us with details which led to many questions that he took forever to respond. We wished he had a sense of urgency since there were multiple people waiting to be helped and we also wanted to get our day started. We arrived at 8:15 a.m. and didn’t leave until a few minutes after 9 a.m. I was genuinely surprised by how slow it was to get a car. Additionally, the pricing structure is ridiculous. To drop off the car at a different location charged us almost the same amount as renting. Furthermore, to amend our return time to add another hour costed us another $13. It’s ridiculous that Hertz try to charge for every single possible thing - and the tax/fee associated with it, that was bonkers. Please fix your cost structure to be more realistic.
10.0 ExcellentSep 10 2021
car was little dirty on inside & totaly empty on gas was fine
10.0 ExcellentMar 17 2021
Very friendly manager helped me with pickup
10.0 ExcellentFeb 7 2021
Jared was incredibly kind and engaging as I checked in. He provided me with all the info I needed and made the process smooth and easy. I’ll be renting from this location again. Excellent customer service.Nothing
2.0 MediocreJul 7 2020
I booked a rental only to get there and be told that no vehicles were available.
9.6 ExcellentJun 16 2019
Everything was great. Offer of upgrade to a Chrysler 300 was quickly accepted. Superb driving sedan for round trip to Chicago from SE MI.
10.0 ExcellentAug 31 2018
Excellent ServiceFriendly and professionalN/A
5.6 OkayAug 26 2018
The car was fine.I dropped it off on a Saturday, not knowing they would be closed...I was not given prior instructions on what to do? No time stamp on the return let alone an inspection as to its condition? Over the course of the weekend...something could happen to it and it would infer my responsibility. I called the agent, never got a response...VERY disappointing!
10.0 ExcellentApr 7 2018
The men I met in the hertz office were very nice and helpfulth car served its purpose but the slant to back windows created quite a blind spot for me- Nissan versa
8.8 ExcellentMar 19 2018
PleasedRenting the vehicle was easy, the entire check-out process took less than 10 minutes. Location was nice, open, and clean. Vehicle received was very nice for the price paid.Minimal amount of vehicles for rent. Water to wash exterior of cars broken. 24-hour drop-off service was difficult.