Cons: I never got a rental. Apparently they were out of cars. Also the person that called to tell me that was very rude.
Jan 10 2016
Cons: Keys disintegrates....handle loose so falling by itself...
May 12 2017
Cons: I was called 90 minutes before I was scheduled to pick up my rental. I was told they wanted me to pick up my car later than I had initially requested because they had a shortage of cars. I told them I would be unable to pick it up later as I had out of town appointments to get to. The agent said he would make some calls and call me back. I waited about 30 minutes and, no call back. I called the agency - no answer, got a recording that all the agents were busy. I left a message/waited a little longer, no call back. I needed the car in about 1/2 hour from then. I went on line made a reservation with another company and picked up my car 20 minutes later.
Feb 27 2017
Great customer service
Pros: My rental guy at Budget went out of his way to help me with a vehicle for transporting my elderly Mother to Florida. Billy was great!
Pros: Very satisfied with the quality and cleanliness of Toyota Siena rental van. Customer service at Hertz was professional.
Jul 14 2016
Pros: All was good with the car as far as room and mechanical wise
Cons: The car was dirty though with stuff left from the previous person
Feb 27 2017
A bit dissapointed
Pros: The friendliness of the first Hertz car rental place.
Cons: My parents drove across the country on a tire that was very dangerous. We found another Hertz car rental place to see if they could help, but they refused to do so and told my parents it was their own problem to face. We contacted the original Hertz place and was told completely differently and my parents got a different car. I was dissapointed in the lady's rude remarks and the fact she didn't care about my parents safety TRULY dissapointed me.