Cons: Prepaid for SUV several days in advance, yet location didn't have a vehicle on he day-of. Delayed pick-up 4 hours & still had to return to location, then wait while tires were replaced on our rental (at least that was a positive!) Felt like they really just wanted me to cancel & alleviate their problem (it was now closing time.) I didn't want to cancel & have to wait for a refund of over $400; I didn't want to drive 45 minutes to the airport to see what they had; I didn't want a minivan or car - I simply wanted the SUV I prepaid for. It eventually worked out, but we were given a dirty SUV. Not having passengers in the back, so we just dealt with it. Have had better experiences there!