Cons: Prepaid for SUV several days in advance, yet location didn't have a vehicle on he day-of. Delayed pick-up 4 hours & still had to return to location, then wait while tires were replaced on our rental (at least that was a positive!) Felt like they really just wanted me to cancel & alleviate their problem (it was now closing time.) I didn't want to cancel & have to wait for a refund of over $400; I didn't want to drive 45 minutes to the airport to see what they had; I didn't want a minivan or car - I simply wanted the SUV I prepaid for. It eventually worked out, but we were given a dirty SUV. Not having passengers in the back, so we just dealt with it. Have had better experiences there!
Apr 28 2017
Pros: Good car. Clean and we maintained.
Cons: The rental agency was not prepared and I waited an hour at the business before the car was ready. Horrible delay.
May 20 2017
Why reserve a car if they don't have any to rent
Pros: Return went ok
Cons: Did not have a car, had to wait an hour before one showed up. Yes I was late for my appointment
Jun 13 2017
Very poor service
Pros: Nothing this time was good.
Cons: They didn't have any cars to rent out despite reservations made in advance. They didn't notify us of this issue until we already drive the 30 mins to get there and also couldn't say whether or not they would have any cars to rent out before they closed. I was given an 800 number to call to cancel my reservation and they wanted to charge me $100 for the fee of cancelling it. I told the man that is crazy because I didn't have a choice, he agreed to waive it for me. It wasn't waived last time I checked my card. They did keep $100 and I am very upset. They didn't even try to make the situation any less infuriating or give any vouchers like a normal company might after screwing up so badly. Will never rent there again.
Jun 15 2017
Car was comfortable and had enough room for luggage for 4 people.
Easy Pass availability. Started out paying cash and quickly decided it was a worthy thing to use. Thanks. Will get one for our cars.
Upgraded car was waiting for us when we arrived.
People were very helpful.
Jun 27 2017
Pros: we got to upgrade to a much nicer vehicle and it was easy and affordable
Cons: found some food in it from prior renter
Sep 6 2017
Cons: The car was very uncomfortable to sit in. The cruise control quit working and they wanted to charge me a drop off fee because I had to leave it in another state. It was very difficult to reach someone to rent another vehicle and I ended up renting from another company.