Pros: The van was a 2016 Chrysler Town & Country with all the bells and whistles. Very comfortable and plenty of space for the five adults in our party. The owner was very polite and tried his best to get us our van as fast as possible.
Cons: The wait to get the van took about 30-45 minutes. Only one person was working the desk although there were two computers. More help with rentals would have been terrific.
Apr 26 2016
Great vehicle, but "meh" service
Pros: The vehicle was absolutely brand new, and was in perfect condition. I couldn't have asked for a nicer example. I also got a fantastic rate, which is why I'll likely come back to Budget for future rentals.
Cons: The woman at the front desk wasn't rude, but she certainly wasn't friendly either. She could've just been having a bad day, but interacting with her was less than pleasant.