Pros: The van was a 2016 Chrysler Town & Country with all the bells and whistles. Very comfortable and plenty of space for the five adults in our party. The owner was very polite and tried his best to get us our van as fast as possible.
Cons: The wait to get the van took about 30-45 minutes. Only one person was working the desk although there were two computers. More help with rentals would have been terrific.
Mar 5 2017
Kayak was horrible
Pros: We booked a car to be picked up at the airport in Dayton. When we arrived to pick up the car they had booked us a car in downtown Dayton. After 30 minutes of trying to get a rental at airport I booked through Travelocity at a great price and we were done in 10'minutes. Will never book with Kayak again
Apr 26 2016
Great vehicle, but "meh" service
Pros: The vehicle was absolutely brand new, and was in perfect condition. I couldn't have asked for a nicer example. I also got a fantastic rate, which is why I'll likely come back to Budget for future rentals.
Cons: The woman at the front desk wasn't rude, but she certainly wasn't friendly either. She could've just been having a bad day, but interacting with her was less than pleasant.
Jan 16 2017
Pros: Picked the car up and it was just the way it was left.