Pros: The staff was genuinely working hard and performing excellently!
Jan 15 2017
Will use again
Pros: Free upgrade, excellent price, fast service, no hard sell on insurance.
Cons: The car did have a smell I did not care for, it was the result of using something to cover up previous smoking incident or something. The car wasn't as clean as I expected. The windows were fairly dirty. Parking at the rental site is very limited and hard to navigate when busy.
Jun 20 2017
Pros: Great service, very friendly staff, and quick check out and return.
Nov 27 2016
Most Inconvenient Enterprise Experience
Pros: The car reserved was same at time of rental (Nissan Altima).
Cons: Waited 20 minutes for car to arrive and when it did it was not clean and fuel tank was only half full. Had to extend reservation for one day and rental location did not express vehicle had to be returned by Noon on Saturday when they closed nor did they have a drop box; therefore would be paying for entire weekend. Had to return to airport 26 minutes one-way out of my way.
Cons: Needed to rent a car for a week, but when I came to pick it up they didn't have anywhere that I could leave my vehicle and made no attempts to help me out by offering a ride somewhere to drop off my car or any other solution. Told me I was out of luck. Luckily there was an enterprise rent a car across the freeway that had vehicles and was able to help me out. Did not rent from this Avis location and will not in the future.
Dec 2 2015
Pros: Clean car,good service
Cons: Pick up location parking difficult
Jun 9 2016
Nickel and dime
Pros: I had a car.
Cons: 1. The employees didn't communicate well.
2. At return I was perhaps 10 minutes later than my pick up. They charged me a $31 hourly fee. That was more than the daily rate I was paying.
3. They did this without telling me. I didn't notice it till I looked at the receipt.
Jan 4 2017
A mixed bag
Pros: Vehicle was clean, operated flawlessly, and was easy to drive. Driver's seat was comfortable. Since the vehicle was much larger than expected, there was more room for luggage & etc.
Cons: The pickup process was difficult and lengthy. I was surprised by the fact that the vehicle provided was not what had appeared on the webpage. But there was no alternative vehicle on the lot that was large enough so we were forced to take it. The drop-off time was pushed up to an earlier time for the convenience of the staff.