Reviews for Hertz in Berkeley
- All reviews 100%
Jan 8 2017
After a bumpy start, all went well
Pros: Staff was very helpful to find a solution when no cars were available although we booked way in advance.
Cons: No cars available on our pick up day and time
Dec 30 2016
Kayak / Hertz Rental Revie
Cons: - no registration in car - Hertz employee forgot to do vehicle walk-around at time of pick-up - Broken windshield wiper - vehicle different than description online at time of booking (I booked a Nissan Versa or simlar and ended up driving a Toyota Yaris)
Dec 29 2016
Pros: Not one thing - see what I didn't like
Cons: We didn't get to rent the vehicle because it wasn't clear at all that this particular SFO airport Hertz rental center wasn't at the airport, even though it was listed on Airport Rd or Drive. Only when looking at the fine print re hours of 8 to 6PM did I see this nasty detail, and realize that this wasn't at the airport and our flight wasn't going to get us there in time to pick the car up. This FORCED us to go to Uber and then a cab ride to come back to the airport at the end of our trip. This only available Hertz car was $300 higher than the deal I'd committed to. This was without a doubt the worst Kayak experience I've had in terms of expense and not having a vehicle when we really needed one -Roger
Dec 9 2016
Pros: nothing, i did not use them.
Cons: I had to use a different company because hertz was not able to process my payment even though i tried two different cards. They did not have a chip reader or a keyboard to type my card number in. Unfriendly and unhelpful and downright rude. It threw off the beginning of my trip i was excited for because i had to leave and then go to the Oakland airport. Will never use Hertz again.