Pros: Absolutely nothing was positive about this experience.
Cons: The Albany Hertz: horribly understaffed with TERRIBLE service. Car rentals usually require some amount of patience, but this place is horrible. The phone rings off the hook, the wait is at least an hour, and they are totally understaffed.
Had to pay an extra day that I didn't want!!!
Cons: I rented a car from Wednesday thru Sunday for a specific amount of money. When I picked up the car I was told they were closed Sunday and I would be charged for an extra day till Monday. They said if I had a problem to take it up with the on line place I rented it with.
Terrible customer service
Cons: I had to wait an hour for a pick-up and call twice . I then waited another 45 minutes in the office waiting to be helped. The car was dirty, and when I started it I discovered it had less than a quarter tank of gas. Even the man who checked me out told me this Hertz has terrible customer service-and he works there. I won’t ever rent from this location again.
Long Wait and Overchanrged
Pros: My Upgrade
Cons: I had to wait 45 minutes to an hour to pick up my car. Additionally, I just checked my credit card statement and they charged me an extra hour and an entire day for the upgrade. Seems like a scam. I called the 1-800 number to get it sorted out and the woman I spoke to was very helpful.
Going the extra mile
Pros: It was super easy to get the vehicle and drop it off. The Toyota Corolla was clean and very comfortable drive. They even called a Lyft for us to get to the BART station.
Don’t use their gas!
Pros: The car was very clean
Cons: They convinced me to use their gas instead of filling the car up before returning, claiming it would be less costly to do so, which was blatantly untrue. I happen to have the exact same vehicle at home, and it has NEVER cost me more than $26 to fill my tank. Well hertz charged $37. I didn’t appreciate the trickery, so to speak.
Terrible error in pickup time
Pros: Great customer service and employees,
Cons: Contract said pick up at 12 PM but the location was closed at 12 PM so this caused an in excusable delay
Cons: They were closed at the pick up time I booked. I haven't received a refund.
Excellent customer service
Pros: Both representatives during pick up and drop off provided an spectacular service, welcoming, fast and cordial.
Pros: a very friendful Guy to show the car and clean the windows
Cons: when I arrived to pick up the car they don't had one. I had to wait around 2 hour to take it. They don't accept debit car
Where can I find Hertz car rentals in Berkeley?
Top tips for renting a car from Hertz in Berkeley
- 25% of our users found rental cars from Hertz in Berkeley for $33 or less
- Book your rental car from Berkeley in Hertz at least 1 day before your trip in order to get a below-average price
- Full-size rental cars from Hertz in Berkeley are around 43% cheaper than other car types, on average