Reviews for Hertz in Berkeley
- All reviews 100%
Mar 17 2017
Pros: Nothing was good!. I was not able to get my rental and I had reserved with Hertz through kayak. I still have not received my money back my trip was interfered with I am very disappointed with my rental from Hertz. And I want my money back!
Cons: I reserved my car I called the dealership to make sure they take debit cards, I was told that if I added my AAA membership I would be able to use my debit card. I added my AAA membership to my reservation I went to pick up my rental and was told I could not use my debit card. Even though hurts is already charged my debit card they did not let me continue the rental I had called the day before . I still have not received my money back my trip was interfered with I am very disappointed with my rental from Hertz. And I want my money back
Mar 6 2017
Pros: The car ran very smoothly
Feb 11 2017
Poor service and lack of apology
Cons: I had booked a car for 6pm and picked it up at 6:05. The team was there but leaving and did not do anything to help or apologisefor the situation. I had to go next morning at 6am to the Hertz shop at the airport to make it in time for my meeting and was charged a lot more than the Kayak offer. The rental team at the Herz shop there did not explain that I was prepaying for petrol and so I lost USD 45 for petrol. I also asked for a GPS and paid USD 16 for a GPS that was very slow and lacking in detail, so I had to take several detours. All in all a poor experience and it was not helped by unfriendly and defensive Hertz employees who did not apologize or attempt to remedy the situation.
Feb 9 2017
Not the car I asked for online
Cons: I got a deal online and booked a minivan. When I got there they switched and baited me and since I was out of time I had to get an SUV which was much more expensive.