Cons: Did not have a flight so the pickup was very confusing. No signage or contingencies for non flight pickup
Oct 3 2016
Pros: good value
Oct 30 2016
Pros: Good costumer service for locating vehicle
Cons: it was not clear to me which vehicle I should get or how.
Nov 1 2016
Car was unsafe and they literally had one vehicle
Pros: Nothing going back to Enterprise
Cons: There was one car available, no one cared, the car was missing paint every where, back window was broken and whistled the entire trip, and the brakes went to the floor board when applied. Thrifty put us in an unsafe care with no choices and worst of all no one cared
Feb 27 2017
Pros: Economical car and drop off flexibility and ease. Also took a hybrid which was great on gas.
Cons: The only negative was the widows weren't real clean
Mar 18 2017
Pros: Blue chip pick up, helpful attendant
Cons: Van a little old
Mar 21 2017
Pros: The personnel, from the front desk to the guys out in the garage, were amazing! Very personable, helpful and friendly!!
Cons: It was a l o n g walk to the rental desk from baggage claim. I only needed a compact car while visiting my home state but there were only two cars to choose from.
Mar 28 2017
Cons: Customer service was horrible and inside of car was not clean
Jun 1 2017
Cons: Extra driver fee.
Jul 11 2017
Pretty cool. Smooth.
Pros: I liked the pickup process. The car was up to date and I had them wash the car. The car was clean.
Pros: One way rental, upgraded to better vehicle, no additional cost.
Jul 6 2017
Pros: They didn't have my car but gave me great alternative options and they were very quick and friendly.
Nov 14 2017
Enterprise rental office was closed.
Cons: Reservation was online and I had Scheduled pick up at 12pm. The reservation confirmation letter should have NOT allowed that pick up time since it was Close by noon.
I lost time and money paying taxi fare to the closed enterprise office, an additional taxi fare to return to the airport and a much higher costs for Enterprise car rental at the airport, which unfortunately I was trying to avoid since I was traveling in a tight budget.
Nov 22 2016
Pros: Car was new and clean. Staff was friendly. Free upgrade because the car we reserved was not there.
Cons: Car we reserved online was not available at the location. Confusion between Kayak online insurance and rental insurance at location. Know the difference!
Dec 30 2016
Cons: Took 30 minutes to pick up car I had already booked. Car smelled of cigarette smoke.
Jan 6 2017
Great, supportive rental
Pros: The team at Enterprise worked with me to get our paperwork in order; when we'd been waiting quite a while to pick up our vehicle, they let me have a better car for the same price just to save me time. They were very, very helpful.
Cons: There was no mention of needing a credit card to rent the vehicle. I only use debit, so this turned out to be a major problem. The Enterprise people were very nice about adjusting the proof of credit requirements, though, so I was able to rent the car. Had they not been, though, it would have been a major disaster - being all packed, ready to hit the road in the rental with a kid in tow, only to be rejected because I don't use credit cards. There should be clearer notice of that requirement at the time of placing the order online.
Apr 21 2017
Cons: No where did it say if I was using a debit card I needed to provide 2 utility bills, so by the time I went BACK home to get my bills and head BACK to the rental the place was closed. So I had to use my own vehicle to go on vacation
May 29 2017
Pros: Employee at New Bedford airport Avis counter was fantastic! I wishing could remember her name. Nicest car rental employees I have ever met!
Pros: I wish they had a pickup and drop off service like enterprise. Other than that it was great service for the price. They accepted my debit card with credit check.
Jun 5 2017
Cons: Location only staffed by 1 person, had to wait for associate to return from lunch
Jul 21 2017
Great car and service
Pros: The guy that helped me set up my rental was extremely nice. I was trying to get a car closer to the airport and I felt he went above and beyond to try and help me. In the end, I wound up going to the same place I was supposed to go to and he was helpful. He had called me when to check in on if I got the rental moved. Friendly and awesome service.
Pick up and drop off were quick and easy.