Outrageous additional charges
Pros: Clean vehicle, friendly staff at pickup.
Cons: I made a reservation for a pick up in Rochester and a drop off at JFK. I called to apply my AMEX certificate, and Hertz gave me a new confirmation number, but they didn't say anything else changed. My original reservation was for about $420 for 4 days, or just over $100 per day. When I went to pick up the vehicle, I was offered a "sale" on an upgrade of $30 per day, which I took. Then when I went to drop off the vehicle, they claimed that the cost would be higher due to a drop off at a different location than the pic k up, even though that's what I was quoted and reserved. I ended up paying $650 for 3 days! That's more than double the daily rate I was quoted!! I let Hertz know of my frustration, and they said "As a goodwill gesture, we will remove the upgrade charges on this rental," which was a mere $30 per day. I gave them the opportunity to honor my original quote, and they still overcharged me by double and called it a "goodwill gesture." There are plenty of rental car agencies out there. Pick a different one.