Cons: A mechanical message, later learned to be the change oil light, came on on the first leg of our trip. Other than that, it was a great experience. We'll definitely rent from Stephenville's Enterprise again!
Nov 29 2015
Cons: They wouldn't allow us to pick up our car rental without a major credit card. We ended up going through AVIS who hooked us up with a great car, a better price , and no hassel.
Nov 29 2016
Pros: See above
Cons: See above
Mar 5 2017
Pros: I have been to the abilene airport twice now. Both times I was Disappointed at the rudeness of the same enterprise representative. He needs some customer care training.
May 17 2017
Good and easy rental.
Pros: Customer service rep was friendly. Car was clean and ready to go.
May 30 2017
Pros: The car was really clean and easy to adjust to driving. The service was quick and somewhat friendly.
Cons: They didn't explain about everything like other places I've rented from. As I was driving away in the vehicle, I noticed that it was not completely full as I later noticed on the paperwork once I looked at it. I did take a picture of it showing a bar missing. I assume the gas policy works like other rentals and if I returned it like I received it, then I would be good.
Cons: significant charges added to bill without explanation. tried to call the location where i rented car, no answer. visited website for charges explanation according to receipt i received (hertz.com/chargeexplained), which doesn't explain anything. Very upset.
Jul 16 2017
Pros: Staff was nice and very helpful
Cons: My car wasn't in the stall it was supposed to be in so I had to walk around to find it and then when I did, there was trash left inside it. Not a huge deal but I guess when small easy to fix details like that are wrong it kinda scares me because I have had bad experiences with rental agencies
Cons: In Abilene, I walked out to the car after signing to find a larger than normal door ding. Had to walk all the way back in to question attendant who walked back out to check it out and the made a hand written note on the contract that no one else could read. Luckily no problem in Dallas. Can't the computer be inputted with info like this and the customer be informed at the desk?
Dec 15 2016
Pros: return was very fast and problem free. Employee at the counter was courteous and helpful.