Pick-up location | Burlington |
---|---|
Car types | Compact, Economy, Full-size SUV, Intermediate, Intermediate SUV, Luxury, Mini, Minivan, Pickup truck, Premium, Standard SUV |
Rental locations | 3 |
Popular agencies | Hertz |
Economy | $38/day |
Compact | $28/day |
Intermediate | $29/day |
Minivan | $69/day |
Full-size SUV | $106/day |
Mini | $47/day |
Premium | $36/day |
Luxury | $112/day |
Pickup truck | $37/day |
Intermediate SUV | $34/day |
Standard SUV | $37/day |
Alamo
5.9
Okay
155 reviewsCleanliness
6.9
Comfort
6.2
Pick-up/Drop-off
7.1
Value for money
5.9
One location in Burlington
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Reviews
8.0 Excellent
May 2021
Pros:
Courteous staff. Easy pickup and drop off.Cons:
Don’t try to upgrade me when the vehicle I want is there. I reserved a convertible because that’s what I want to drive.2.0 Mediocre
Apr 2021
Cons:
Would have been better to get the car I reserved. Went from a Cadillac to a Toyota Corolla. Tiny, can’t get in or out easily. Setting will sits too low as does the seat. Joke of a car!!!4.0 Okay
Apr 2021
Pros:
Friendly and helpful but I didn't get the car I wanted6.0 Good
Apr 2021
Pros:
YesCons:
I was pulled over by a State Trooper, due to the vehicle having a “Tag Applied For” , instead of an actual license plate. He provided me with the license plate # that’s registered to the vehicle and said he pulled me over because the vehicle should have have a license tag.10.0 Excellent
Jan 2021
Pros:
Staff was friendly and pick up and drop off were easy.2.0 Mediocre
Nov 2020
Pros:
nothing, they were not thereCons:
I arrived at 11:15 into GSO/PTI airport, and the Alamo staff did not wait, and no other rental agences were still open, so I was forced to get a $70 uber ride to my destination and find a car the next day. No one was available by phone to assist me that evening (even the 24 roadside assist was not answering) and the following day I was able to reach roadside assistance who said that they could not help. I phoned the national office and was told that someone would contact me. No one ever called, apologized, or offered to reimburse me for the extra expense. WORST service I have ever received. You CANNOT count on Alamo.10.0
Excellent
55 reviewsCleanliness
9.4
Comfort
9.4
Pick-up/Drop-off
10.0
Value for money
7.4
6 locations in Burlington
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Reviews
10.0 Excellent
Jul 2020
Pros:
The staff was courteous, friendly and extremely helpful! I would recommend anyone renting in this area to choose Enterprise, top notch customer service. I could not have asked for better service.Cons:
Can't think of anything that would have made my service experience any better.10.0 Excellent
Jun 2020
Pros:
The staff was a friendly, helpful and courteous, answering all my specific questions with genuine ease.Cons:
The location is small and the parking lot was crammed during the drop off which makes navigating the lot a bit more difficult.9.2 Excellent
May 2020
Cons:
Who ever clean the cars didn't do a good job. Vehicle had a smell of Marijuana.9.2 Excellent
Mar 2020
Pros:
Yes9.6 Excellent
Feb 2020
Cons:
I had a great experience with my rental, the only reason I give a good and not excellent on cleaning was because the car was washed before I got it, but was a quick wash, mirrors still had salt on them, was really hard to see merging on to the interstate from the airport at night and nowhere to pull off safely to clean them myself. But again, overall was a great experience3.2 Mediocre
Jan 2020
Cons:
I did not rent the vehicle. I would like a refund of the $44 it was taken for insurance on a vehicle that I did not rentHertz
3.9
Mediocre
26 reviewsCleanliness
3.7
Comfort
4.8
Pick-up/Drop-off
4.5
Value for money
4.8
2 locations in Burlington
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Reviews
2.0 Mediocre
Dec 2021
6.0 Good
Mar 2021
Cons:
The car was dirty. Hadnt been cleaned4.0 Okay
Dec 2020
Pros:
I had reserved a car for travel. When I arrived I was told there was no car available. I had to drive to the airport and try to find a rental there. The young man there was very helpful and polite. He helped me find a car but the entire process was very frustrating. Time consuming and frustrating.Cons:
When you reserve a car for a trip you expect to have a car reserved. It was poorly handled and I am not sure how you can get away with not honoring a confirmation. I feel quite sure I am not the only one this has happened to as we witnessed another customer being told the same thing. I am not sure how your company finds this acceptable in this day and time with as much feed back that customers are able to express on social media. Individuals plans and itineraries are extremely important to them when they need a car for traveling. I have also tried to reach someone by phone today unsuccessfully. Put or hold forever or just no answer. Unacceptable!2.0 Mediocre
Sep 2020
Pros:
nothingCons:
they could have told me i booked on a holiday by accident10.0 Excellent
Sep 2020
Pros:
Staff was very friendly and patient. Was able to get pick up and drop off quickly10.0 Excellent
Aug 2020
Pros:
Excellent staff at this location. The car was a pleasure to drive (GMC Acadia). Kayak found the absolute best price and I won't forget that for future trips.Cons:
Nothing. It was textbook perfect.