Cons: Why would you allow your customers a pick-up time at the same time the rental office closes? (Scheduled to pick up at noon, office closed at noon.) No one noticed it, not even the office who apparently was awaiting for my noon arrival since there was one minivan in the lot. I call to try and get the contract changed to another office, the guy I talked to was fast, but not thorough. He said the other office was still open and had minivans available. I go to the other office, and they tell me they have minivans, but they're all reserved for the next day. Awesome service... not!
Apr 19 2017
Left without the car
Pros: They were polite.
Cons: Took too long to do business. Rushed. Incomplete information led to repeat work.
Oct 6 2017
No car available
Cons: Reserved car class was not available even though we verified the reservation the day before. Substitute was supposedly at a second location. When we got there that car was somewhere else and still required cleaning. Totally unsatisfactory experience, our last time with Enterprise.
Aug 21 2016
The rental was easy. The guys at the Enterprise o
Pros: They were very helpful letting me know where the CVG airport drop off was. Otherwise it would have been a bear.
Cons: Nothing really
Oct 12 2016
Kayak needs to get its act together
Cons: Online I requested a rental car to be available at Dayton International Airport. I selected a vehicle on kayak. When I ride to the airport I found out The rental facility was 30 minutes away from the airport. I was never informed during the process that the rental was not on the property at the airport but 30 minutes away. Luckily Enterprise took my reservation at the airport if not I would have been in very bad shape to get to an important meeting. Come on kayak as usual the time get your act together on rentals.
Oct 20 2016
Pros: Not pushy, they offered and explained options, such as insurance, road side assistance, fuel options, and GPS. Quick, easy and reasonably priced.
Cons: There was no checkoff form in the car to note any existing damage. Problem -- the map they gave me to help with car return had a wrong street address (used for GPS). It was a closed facility about a mile from the airport. Luckily, I could see the airport in the distance and made the return. Why can't they update maps they hand out?