Pros: The car was great customer service in Albany was great
May 29 2017
Good service - hiccup with e z pass
Pros: Everything went well at pick up and drop off... convenient locations and service at both sites
Cons: EZ-pass was not reading properly, and we had issues at every toll because of this.
Oct 15 2015
Pros: Very very comfortable
Cons: I liked everything about this vehicle
May 30 2016
Cons: When we went to pick up our rental that we had reserved from kayak, the girl behind the counter put all my info in and the system would not let it go through. She informed us that they just had an update the night before and that there was no one she could call to help (her manager left her phone at work). There was nothing wrong with my card, ssn, or license I gave her. This was at 6am at the Albany, NY airport. We had to get to the GSP airport in South Carolina within the 24hour rental period. Since I nor my husband use any major credit cards, there was no other option than using the bank card that would not go through for whatever reason (I contacted my bank when they opened at 7 and they said nothing was wrong with the account). We ended up having to contact my Grandmother to come all the way back to the airport (we were in NY for my Grandfather's funeral) so she could pay using her major credit card and then adding me as a driver. By this time it was 730am. By this time my Husband was pretty frustrated about the whole thing. And we were dealing with a different guy behind the counter that had just got to work at 7 (Phil). Phil was not very patient or professional behind the counter. When we finally paid with my grandmothers major credit card he didn't even give us till the next day at 730am for the rental. He left it at the original reserved time of 6am. Because of that we ended up taking the car back to SC at 2 in the morning rather than just taking it home and returning it in the morning because we weren't sure we could be up by 530am to take it back by 6.
Also the cars maintenance light and change oil light was on the whole time.
Jul 14 2016
Pros: Service desk was excellent
Jul 14 2016
Great car, great service
Pros: New and good quality vehicle, good service from Budget at pick-up and return. We had the car for four weeks and it was fantastic. Great daily rate, too.
Aug 9 2016
Phone customer service was terrible
Pros: I got different answers at different times I called. They would not call the location and would not let me call them and gave in correct info and were rude.
Aug 9 2016
Pros: Nice minivan but not an equivalent to a Chrysler T&C as advertised.
Budget did take money off the rental for our grief.
Cons: Immediately after leaving on the trip the tire light came on. The tire had a nail in it. We had to replace the tire after many calls to Budget.
This added hours to the trip and cost a hotel room and a tire.
When Budget was called they were of no help.
After taking things into our own hands with AAA and Walmart, we were on our way.
The van was filthy, with bloody tissues in the pockets, cupcake wrappers in the van. Where we picked it up in an airport parking garage it was dark and you could not see well enough to see these.
Aug 16 2016
Pros: They were very helpful with changes due to airline cancelations very pleased with customer service
Pros: Car was clean and smelled ok. Customer service was friendly
Cons: Not in the airport terminal but that is not that big of a deal since they come and shuttle you back and forth.
Nov 14 2015
Pros: The price was great.
Sep 29 2016
Slightly above average
Pros: Pickup was free of hassles and relatively smooth. Pretty good value.
Cons: Rep at pickup in Latham didn't seem to know what he was doing and had to wait for help from another employee. Car had exterior marks and a cigarette burn on the front passenger seat.
Oct 11 2016
Pros: Mo and the crew are great. Like really fantastic customer service. They were awesome.
Cons: The only thing, and it wasn't their fault, was that suddenly there were taxes that were not listed in the reservation. That's shitty. All of a sudden they announced higher airport taxes, even though the thrifty is off-airport. I know they are just going based on the computer, but thrifty needs to fix that. It's a super shitty feeling as a customer to budget a certain amount of money and find out you are paying more
Oct 11 2016
really helpful staff at the facility
Nov 8 2016
Cons: Offsite pick up
Dec 11 2016
Pros: Staff at the rental office at the Albany, NY office were very pleasant and helpful. They treated you not just as a customer but as a friend. I would rent again there-even though you have to be driven to the office-because of the staff.
Feb 10 2017
Cons: was not told of a fee for early drop-off. customer service not at all helpful
Canceled: Rental facility is *not* within the Albany airport as advert
Cons: Dollar claimed to be located within Albany airport, but in fact a shuttle is required to God knows where. Apparently this has been an ongoing problem at this particular location. We canceled and got a car thru Budget right by baggage claim (there's also Avis, Enterprise, Alamo, and others), but if it had been a busy weekend, holiday, etc. we may not have been as lucky.
Nov 12 2015
Pros: Good. Nice that it has a shuttle seevice to airport took under 5 minutes. Nice customer service.
Cons: You can't see the sign for the rental office when coming down the main road. Need more signs!
Oct 19 2016
Cons: I had asked for a small SUV, and when I checked in that's what I was told we'd have. At the very last minute (after 1:00am!), I was given keys to a Dodge Durango, not a small SUV. I didn't want to take that big a car into cities and parking garages. Luckily, the next morning I was able to exchange it for a much better, smaller, and updated Ford Escape. I also did not receive a clear explanation of a waiver of the toll transponder (I must have thought i was waiving the additional insurance coverage). Therefore I've been charged a hefty "administrative' fee for going through a $1.00 toll - I'm pretty sure if I'd had the rules and consequences described to me, I'd have taken the option to pay for the transponder. It seems like a tricky way for the company to make extra money. (This took place in Albany, not Latham.)
Oct 24 2016
Pros: Car and price were nice.
Cons: Pick up in Albany was poor.
Nov 29 2016
Car had a defective tyre
Pros: Roadside assistance staff very proactive and proposed various options to resolve problem.
Cons: Rental car was not safe to drive with a defective tyre. Complicated procedure for getting a replacement and due date extension places the burden of cost on customer.
Feb 19 2017
Cons: Debris from last driver left in car. Hate having to wait for shuttle
Mar 4 2017
Cons: Car smelled heavily of cigarette smoke.
Car lacked washer fluid
May 23 2017
Pros: the ez pass
Cons: the hidden upcharge!
Sep 29 2017
In and out. -I like it!
Pros: The car rental experience should not take very long or be dramatic. They did an excellent job of having the car ready, clean, and were very efficient. What else could you ask for!
Nov 4 2017
Watch out for the early return policy!
Pros: The people who checked me in were friendly and efficient.
Cons: When I picked up the car, I stated that I wasn't sure whether I would have the car for one or two days. They said "no problem". When I returned it after one day, they slapped me with a $25.00 early return fee. Not a nice policy! They should have warned me and I would have only rented the car for one day and then extended it if I needed it for another day.
Pros: staff at drop off called and let me know i had left my wallet in the car, sevral notifications went out in a very short time. It was vry helpful.
Sep 17 2016
Saved me $125
Pros: I usually use Enterprise as my corporate car rental account and the price seemed high. I went onto Kayak and the process was quick, easy, and showed all the different rental companies. By using Kayak's simple process I saved over $125.
Sep 19 2016
Pros: The return was quick and efficient except the Kayak connection confused them.
Cons: The price.
Oct 3 2016
Pros: Customer service was great.
Cons: Selection was only okay.
Feb 26 2017
Cons: All was great
Jul 17 2017
Pros: Did not have the car I reserved so I was "upgraded" to an SUV (Santa Fe) which was okay but disappointing
Cons: The car was not cleaned very well.
Sep 20 2017
Albany to Norwalk
Pros: Cathy, at the Albany Avis counter, was vet caring, realizing I had just come from Florida, hurricane Irma
She was helpful in directions etc.
Cons: The car, was smaller than I thought and there was nothing much better available.
Pros: Process was easy from beginning to end. Pick-up was quick and the people at the Clifton Park location were very helpful. I called with some questions after picking up and they were very flexible with changing coverage options. Great experience with Enterprise.
Oct 24 2016
Pros: everything was super good, good deal, good price, excellent care. I recommend it
Cons: My first rental was paid for one week. I reserved another rental online for a second week. When I returned the car from the first week contract, I expected to get a different car for the second week, instead they just gave me the same car I returned without cleaning or washing it. They told me that they didn't have any other compact size car available. Since this reservation was a totally separate contract, I felt that a different car should have been assigned. This was not a two week reservation, but two separate one week reservations. They should have issued a different clean car.