Pros: Drop off was nice. Just drop my keys in the lockbox and go. No need to talk to anyone and no chance to be mistreated.
Cons: When I was picking up my car, a gold club member walked in, bare footed. But he was treated like a king and I was suddenly a peon. I was handed off to someone else to finish my transaction. And while we were outside inspecting the car, the first assistant deleted my transaction out of the computer so he could continue with the bare footed king. My assistant had to start all over. I've haven't been treated that badly in years.