5.2 OkayJun 21 2020
Car was noisy. We smelled a burning smell when climbing in some of the mountains. We were afraid something was going to break.
10.0 ExcellentApr 16 2019
Car was clean and ready at pickup. Needed an oil change during rental (month long). They offered a replacement vehicle but this was not convenient for me. Then I was directed to a Firestone service center who had em back on the road in an hour.
8.0 ExcellentApr 3 2019
10.0 ExcellentFeb 19 2019
Smell of cigarettes
2.0 MediocreNov 11 2018
I reserved a car the day before it was needed, then was told on the mornng that i had it reserved that there were no cars. This caused great distress and scrambling for other options. I would no recommend supporting Enterprise until they fix their rental process.
2.0 MediocreOct 29 2017
Misleading! No enterprise counter at TYS!I selected this rental because the price was extremely attractive, it only $11 per day.My husband arrived at TYS only to be told that there was no enterprise counter at the airport. He then had to take a cab to the enterprise location which was some 20 minutes from the airport, resulting in a $30 fee. He also was charged a $50 drop off fee by enterprise for returning the car to the airport. The extra fees ended up totaling more than the car rental itself!
10.0 ExcellentMar 13 2017
Excellent Service!!Enterprise Oak Ridge picked me up at my hotel. The car paperwork was completed in no time and I was off! The person that helped me was very nice, yet very professional.
6.0 GoodMar 13 2017
felt ignored at counter when I picked up car. I can understand being short staffed but acknowledge me and tell me you are sorry I have to wait. not making eye contact does not help my patience. Expeience was better at drop off.
10.0 ExcellentDec 30 2016
10.0 ExcellentNov 13 2016
Quick and easy, great staffNothing, it was a great experience