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Avis
8.0
Excellent
16 reviewsCleanliness
7.3
Comfort
8.6
Pick-up/Drop-off
8.6
Value for money
8.0
2 locations in Cupertino
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Reviews
4.0 Okay
Apr 2021
Pros:
Staff was inept and inexperienced to handle a simple situation. We liked the car model.Cons:
The car was not cleaned at all. Surprising they rented out without cleaning and sanitizing in COVID times. After bringing this issue to the agent, he said he could not help it. I was mad but had no option but to take it. Myself and two of my family members cleaned the car inside out for two hours before starting the trip. Horrible experience. Won’t rent from Avis again.6.4 Good
Jul 2020
Cons:
The car needs a good wash10.0 Excellent
Aug 2018
Pros:
Due to a delay in our luggage arriving, we couldn't pick up the reservation as scheduled. The next day we found out the car we booked was no longer available, but fortunately the local team was able to locate it at another location, and drove us there to get it.2.0 Mediocre
May 2017
Pros:
Did not like anythingCons:
The associate was rude and acted like it was my fault that I was being charges one way fee. Despite of the fact that I made a call before I went to return the car and that I was provided a case number, he refused to acknowledge it. He LITERELLY threw the car key and the papers with all the information at me saying that he will not close up the contract until I pay the amount I was required. I was promised a refund in 2 days. That was on 12th of May, no refund, blocked international bank account, daily overdraft fees and terrible customer service since then. Rented the car with Avis now, and never again. If I don't see my refund soon, lawsuit is the last option.10.0 Excellent
May 2017
Pros:
Cost vehicle cleanliness of the vehicle quick service at pick/up and even quicker at drop off7.6 Good
Jan 2017
Pros:
Good value for the price we paid. The other car companies were 2x the price.Cons:
No overnight dropoff at this location. Was not told the insurance i bought was not though Avis directly. It was through a 3rd party.Hertz
8.0
Excellent
20 reviewsCleanliness
7.4
Comfort
8.4
Pick-up/Drop-off
8.0
Value for money
7.4
2 locations in Cupertino
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10.0 Excellent
Apr 2021
Pros:
Excellent customer service. Very friendly and helpful. Thanks!!Cons:
Very good experience renting the car. I don't think anything could have been better.10.0 Excellent
Sep 2020
Pros:
The rental car was clean. Mohammed was very helpful and explained the different coverages and how much each was, per day. He also put my concerns at ease and explained how they clean and disinfect the car during Covid-19 times. Thank you Mohammed.2.0 Mediocre
Feb 2018
Pros:
Facility was closed when I arrivedCons:
I don’t understand why rental was at noon when facility was closed. I had to pay 200 extra to change locations. It was a huge disappointment and hassle. I’m extremely dissatisfied.8.8 Excellent
Jan 2018
Pros:
Smooth operations at both the Sunnyvale (pickup) and SJC (dropoff) locations.8.0 Excellent
Aug 2017
Pros:
Friendly staff.Cons:
Longer than expected wait times.10.0 Excellent
Jul 2017
Cons:
Fast serviceBudget
3.5
Mediocre
15 reviewsCleanliness
4.0
Comfort
4.5
Pick-up/Drop-off
3.0
Value for money
3.5
2 locations in Cupertino
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2.0 Mediocre
Feb 2021
Cons:
I went to pick up my car and the location was closed. I spent $40 on Uber ans had to scramble to find another rental. Spent three days prior calling customer service to confirm but no one would answer. Hours of location should be detailed in the confirmation email.2.0 Mediocre
Aug 2020
Cons:
They cancelled my reaervation 2 hours before pick up time. Staff was rude and unhelpful.2.8 Mediocre
May 2018
Cons:
When I rented the car, my confirmation said that pick up was at the airport location in San Jose. When I arrived at that location the employee said it was not that location and if I wanted to rent from them it would be an additional 30% in taxes because it was at the airport. At this point I was not about to travel all over San Jose to try to locate the car because I assumed that my confirmation would have correct information. I was traveling there to move my daughter out of her college dorm room. She has finals this week so there was little time to see her to pack up her belongings so I had no choice but to pay the additional funds. Also, on the site, there was an option for rental insurance. Normally I don't buy this but because I was with someone outside my family I thought it may not be a bad idea if both of us were going to drive the vehicle. When I got to the Budget desk he had no record of that and said it was an outside vendor that I purchased insurance from. Your site is very deceiving. I will not use Kayak or Budget again after this.10.0 Excellent
Apr 2017
Pros:
Very efficient in both pick up and drop off10.0 Excellent
Mar 2016
Pros:
New clean carCons:
No ability to adjust pricing if I wanted a smaller car once there.6.0 Good
May 2022
4.0 Okay
Oct 2021
2.0 Mediocre
Feb 2021
Cons:
I went to pick up my car and the location was closed. I spent $40 on Uber ans had to scramble to find another rental. Spent three days prior calling customer service to confirm but no one would answer. Hours of location should be detailed in the confirmation email.2.0 Mediocre
Aug 2020
Cons:
They cancelled my reaervation 2 hours before pick up time. Staff was rude and unhelpful.2.8 Mediocre
May 2018
Cons:
When I rented the car, my confirmation said that pick up was at the airport location in San Jose. When I arrived at that location the employee said it was not that location and if I wanted to rent from them it would be an additional 30% in taxes because it was at the airport. At this point I was not about to travel all over San Jose to try to locate the car because I assumed that my confirmation would have correct information. I was traveling there to move my daughter out of her college dorm room. She has finals this week so there was little time to see her to pack up her belongings so I had no choice but to pay the additional funds. Also, on the site, there was an option for rental insurance. Normally I don't buy this but because I was with someone outside my family I thought it may not be a bad idea if both of us were going to drive the vehicle. When I got to the Budget desk he had no record of that and said it was an outside vendor that I purchased insurance from. Your site is very deceiving. I will not use Kayak or Budget again after this.10.0 Excellent
Apr 2017
Pros:
Very efficient in both pick up and drop offEnterprise
3.2
Mediocre
23 reviewsCleanliness
4.0
Comfort
2.0
Pick-up/Drop-off
6.0
Value for money
2.0
4 locations in Cupertino
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Reviews
3.2 Mediocre
Aug 2020
Pros:
Price did not show fees upon pickupCons:
Show all fees instead of catching your consumer off guard10.0 Excellent
Mar 2019
Pros:
Super quick pick up. Excellent customer service.8.0 Excellent
Jun 2018
Pros:
Prompt free pickup. Easy paperwork and quick to get into the vehicle. The car was nice and clean. Ease of return. Got exactly the same car that was requested online.Cons:
Some discrepancies with their billing system. On the computer it was $7-8 on top of final price. On their tablet, it was the exact price. When driving, can feel issues with gear change, acceleration/pickup etc with the car. This may be due to the wear and tear and different driving styles of previous renters. But never had any major problems or breakdown.9.6 Excellent
Aug 2017
Pros:
The staff was professional an appreciated our choice of using their company. Nice selection of cars - ease of getting to the location. The return was as smooth as can be.Cons:
we upgraded our choice of cars but was not told the price of the upgrade.9.2 Excellent
Jan 2017
Pros:
Extremely comfortable, great gas mileage, lots of nice features in the vehicle, drove very smooth.Cons:
We received the vehicle with one of the tires having much less tire pressure and we had to go and fix the tire pressure ourselves. There was also old used bottles of water and mouthwash under the seats.10.0 Excellent
Oct 2016
Pros:
Guys were great, they Upgraded me for a different car , sweet guyCons:
car smelled like cigarettes