Cons: Reserved full size car. They only had a very small Chevy with 30000 miles. Told me they rented the full size cars earlier in the day even though I had reservations. Car was dirty, hadn't been cleaned and was not full of gas. They told me to take it or leave it. Also charged $200 security deposit. I always rent from Hertz and have never had a problem. I won't rent from then again.