Pros: Picked up on time. Personnel was courteous, knowledgeable.
Oct 26 2016
Pros: The staff was very friendly and personable! They called to confirm my reservation and held it when I got lost on the way to pick up. I was on a time crunch and they processed my reservation and sent me on my way in record time!
Oct 11 2016
Cheap rental, got what I needed.
Pros: Price, number of locations, car was very new/fancy (I don't need this but it wasn't a bad thing)
Cons: Drop-off didn't have much space to put car, no confirmation about drop-off, lack of small/efficient car options at pick-up (easier to park a small car in the city, much poorer gas mileage in SUV).
Oct 16 2016
Pros: I was upgraded and given a brand new car with only 6 miles on it. Because I was going to return it on a Saturday, I was allowed to drop it off at the airport which made it very convenient for me! besides, the Staff members at both Enterprise Car Rental locations in Chelsea, MA, and at the Airport (BOS) were very professional and treated me with utmost respect! Thanks Enterprise!
Oct 17 2016
Cons: I was routed to another location and was not notified from the website. I showed up at the aiport and the lady who told me it was the wrong location and they were sold out of cars was very rude. She almost laughed at me for being in the wrong spot and said "Bye bye" in a condescending tone. Did not present me with any other options or help. Very unprofessional!!
Pros: Convenient place to pick up the rental and the person checking me in was great.
Cons: The car only had half a tank but when I called they said not to worry and I just put in enough to get the tank back to where it was when I picked it up. There did seem to be a slight odor of cigarettes in the car.
Sep 24 2016
Pros: Fast seevice
Cons: Dirty vehicles and was not told about a $ 10 extension fee.