Cons: My drivers license and credit card were not returned to me during pickup process. I realized I did not have them when I arrived at my destination. The next day I spent 2 hours driving 70 miles in heavy traffic to retrieve my license and credit card. When asked for some type of rate reduction or consideration for my inconvenience I was told to call the manager. When I called I spoke to an assistant Mgr who told me the employee said he left my items on counter and I did not take them, so they would not do anything for me. In fact, the employee was very busy - I had to wait for service and there were people waiting behind me and the items were definitely not put on the counter. Very disappointed with this customer service!
Aug 1 2016
Pros: Friendliness and cleannes
Cons: Not having pick up or drop off
Aug 29 2016
Terrible customer service
Cons: Terrible customer service
Nov 8 2016
Pros: great little car, like the ford focus now would consider buying one
Dec 27 2016
Great response to my error
Pros: I booked a car that was going out of the wrong airport by mistake. Going out of the right airport would have resulted in much higher prices but the rep honored my intentions and charged much less than it would have been. Very grateful.
Feb 23 2017
Pros: The car was comfortable
Cons: It had not been cleaned. We found food under the passenger seat.
Pros: Picked up on time. Personnel was courteous, knowledgeable.
Oct 26 2016
Pros: The staff was very friendly and personable! They called to confirm my reservation and held it when I got lost on the way to pick up. I was on a time crunch and they processed my reservation and sent me on my way in record time!
Oct 11 2016
Cheap rental, got what I needed.
Pros: Price, number of locations, car was very new/fancy (I don't need this but it wasn't a bad thing)
Cons: Drop-off didn't have much space to put car, no confirmation about drop-off, lack of small/efficient car options at pick-up (easier to park a small car in the city, much poorer gas mileage in SUV).
Oct 16 2016
Pros: I was upgraded and given a brand new car with only 6 miles on it. Because I was going to return it on a Saturday, I was allowed to drop it off at the airport which made it very convenient for me! besides, the Staff members at both Enterprise Car Rental locations in Chelsea, MA, and at the Airport (BOS) were very professional and treated me with utmost respect! Thanks Enterprise!
Oct 17 2016
Cons: I was routed to another location and was not notified from the website. I showed up at the aiport and the lady who told me it was the wrong location and they were sold out of cars was very rude. She almost laughed at me for being in the wrong spot and said "Bye bye" in a condescending tone. Did not present me with any other options or help. Very unprofessional!!
May 2 2017
Pros: Jillian, the branch manager, was very helpful. Even on the phone she let me know that I could be picked up by a driver if it was difficult for me to get to their location on my own via public transportation. She made me feel taken care of and took her time with me. When I dropped off the car, Taylor was also just as helpful. He helped me with getting a ride near public transportation so I could get home. Both were very pleasant to interact with.