Find reviews that mention:
8.0
Pros:The car was good and the employee was friendly.Cons:They were short on help at 6:00 am and there was a long lineReviewed Jul 2 2021
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10.0
Pros:The car was perfect for my needs.Cons:I came a few hours later than my rental time but still had to wait over 20 minutes for my Luxury SUV. The guys at the counter kept giving sub par excuse like sanitizing takes time and it will be a few minutes. When I finally spoke up and said that I will time you 10 minutes as you stated; a clear Ford Expedition XL appeared in 5 minutes.Reviewed Jun 26 2021
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2.0
Pros:There was NO ONE at the Thrifty counter- just a sign directing us to the Dollar counter. At the dollar counter was just ONE agent for a line of customers. It took us over an hour to make it to the front of the line. And, upon getting there, they did not have the car we reserved, and tried to up-sell us on another.Cons:Car was fine. Agent was kind. Service and wait was TERRIBLE.Reviewed Jun 20 2021
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10.0
Pros:Drop off was quick and easy.Cons:Lots of taxes due at pickup--unexpected. Also had to pay for a $64 EZPass for week, which was useful but also unexpected.Reviewed Jun 11 2021
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2.0
Pros:NOTHINGCons:It would have been better if they had the car that i reserved through Kayak......yup, there was NO CAR available for me. Thanks Kayak. Thanks Thrifty.Reviewed Jun 8 2021
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6.0
Cons:The daily charge for tolls is a bit confusing and excessive.Reviewed Jun 2 2021
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4.0
Pros:the staff was nice, but they were overworked, I was supposed to pick up the car at 9 I ended seated in the car around 11, long lines for the counter and for they give me a car. I think they need more employees to give a good service. also the car I got (even it was their decision, had a weird sound, I was scare all day, and grateful that i paid the insurance)Cons:They need more people, and from kayak side, could explain more about the insurance.Reviewed Jun 1 2021
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2.0
Pros:Nothing. They booked a cer for over 20 people in my flight and when we got to the pickup area there were no cars available.Cons:Know what is in inventory so you dont over sell and leave people stranded for hours at an airport.Reviewed Jun 1 2021
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4.0
Cons:The pickup experience was miserable. Line took over an hour and then another 30 minutes for them to get the car.Reviewed Jun 1 2021
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2.0
Pros:The car didn't break down.Cons:Adequate staff. The line was 2 hours long one person working while all the other rental companies had an average of 3 people working with no lines. The car provided was not as ordered , we ordered a fill size SUV and was given a 7 passenger kia with no room for luggage and could barely accommodate three car seats. After standing in line for 2 hours I took the car as we still had a 2-hour drive ahead of us. When I called 50 they were closed. I called them the next day and was put on hold for 1 hr and 15 min trying to get them to deliver me a different car. I never spoke to anyone and the call was dropped after waiting that long . We never got the car as ordered and they are still trying to charge me for the full size SUV. I will never rent from them again or Dollar.Reviewed May 31 2021
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8.0
Pros:Dropoff was dpainless.Cons:30,000 mile car needed new wipers.Reviewed May 30 2021
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4.0
Pros:I liked the car.Cons:I waited over 2 hours to get my carReviewed May 25 2021
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