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2.0
Huge line. 1 attendant. 3 hours in line to get a rental? After a long flight and all that goes along with that. ? TerribleReviewed Jun 2 2023
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2.0
Flew in from Austin and the counter was closed. We had no rental carReviewed Jun 1 2023
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2.0
They had a 2 hour wait for cars even with a reservation. The desk attendants were GREAT, this is not their fault. But I couldn't pick up my reserved car since they didn't have one available. Very frustrating.Reviewed May 31 2023
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2.0
a 3+ hour line to get the car at 11:30pm after a 4 hour flight? After an hour, we realized is was going to be another 2.5 hours in line based on the number of people in line and the fact that there was one person signing people in.Reviewed May 30 2023
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4.0
The price once I arrived to to pick-up the car was several hundred dollars more than what I had booked on Kayak. Thrifty says this is because Kayak had booked an electric vehicle for me. I did not want this as I was traveling to areas without dependable chargers. Nothing in my confirmation, booking, etc. indicated anything about an electric car, so I was surprised. The Thrifty staff would not budge and said that if I wanted a non-electric vehicle, I would need to pay several hundred dollars more. At that point, I had no choice but to accept the higher rate. I'm not sure if the issue here was with Kayak or Thrifty, but in any case, it felt a bit like a tactic to get a few extra bucks...Reviewed May 22 2023
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10.0
It was very easy to pick up. Dropoff at Boston Logan was just odd. A small sign noted that receipts would be mailed, so I left the keys on the dash as others were doing. Have not seen my receipt yet (four days later). The charge on my credit card was exactly as expected so no worries there. Just want my receipt.Reviewed May 21 2023
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2.0
Over a two hour wait for my car. I canceled and booked with someone else. This is the 3rd time this has happened with thriftyReviewed May 12 2023
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4.0
Not enough staff at either check-in or drop-offReviewed May 10 2023
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8.0
Car smelled like the previous driver had smoked in it.Reviewed Apr 10 2023
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2.0
Thrifty did not honor my reservation. Made me rebook and charged almost double. Never again.Reviewed Mar 14 2023
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2.0
EverythingReviewed Mar 7 2023
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2.0
Waited an hour to get to the desk, and then there were no cars available. Waited almost an hour for inventory to become available.Reviewed Feb 23 2023
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