Pros: Price was right. Located with Wally Park enabled EZ to leverage Wally Parks great shuttle service.
Cons: Long wait to get a rep, car smelled like smoke plus had 2 low tire pressure lights come on while driving.
Nov 19 2015
Pros: CUstomer Service was great
Thank you with e z 'nn
May 11 2016
I won't go back
Pros: They have the rental cars.
Cons: Hard to find where they are. There was no sign as EZ car rental. That is Wally Park or something like that. My google map and tomtom navigation couldn't find the address what posted in Kayak.com.
No greetings. No smile. Rude. When a agent and I inspect the car, she skip few thing I points abut dent chips crack. I had to make sure myself. Inside of car smells terrible. Car wasn't good condition also.
Jun 28 2016
Pros: Very affordable rental, no hassles regarding supplemental insurance, etc (booked with credit card), very straightforward and easy, good shuttle service to airport
Jul 7 2016
Pros: The car was clean and comfortable.
Cons: The time it took to deliver the car
Jul 22 2016
Pros: Pickup was great and the car was clean. When I went to return the car there was no where to park and only one person operating the front desk. The agent was tied up trying to resolve a pricing issue with another customer. Even though he was very busy, he was courteous to everyone in the office waiting to rent and return cars.
Sep 20 2016
Vehicle smelled like Vomit
Cons: I arrived at pick up location only to inspect vehicle and find that it smelled like vomit and the seats and carpet floors were stained...customer rep seemed disinterested and unapologetic...I canceled the reservation because they didn't have another comparable vehicle and they are still charging me $50 for canceling after I was inconvenienced and had to pay almost double at another location because of the short notice....will never use that company again
Oct 3 2016
Pros: Good value, good customer service
Cons: Car was a little dirty inside, but not bad considering it was a low cost rental.
Oct 31 2016
Car did the job, terrible customer service
Pros: The rental car was clean and had everything we needed. Good gas mileage.
Cons: The customer service was horrible. When I arrived there was a man working the desk and a woman walking around in back. It took him 10 minutes to log into the computer and when I asked if someone else could help in the mean time he replied he was the only one there. He had a terrible attitude and had no sense of urgency. When he finally got to me (20min later) he tried to give me an old mini van rental, stating that I wouldn't have to wait. I wanted the economy car that I had requested. Well that took another 20 minutes for him to continue with other customers before going out to pick out which car I would get (had to find it in the lot). Overall, I mentioned several times that I was on a schedule and had a reservation to get to. He didn't seem to care of take that into consideration at all. It took 45 minutes for me to complete my rental and get my car. I was late for my reservation and will likely not rent from this company again. A little extra money is worth my time and happiness.
Nov 27 2016
Pros: Was awesome to rent the car at a cheap price for the day. Will definitely do it again when needed thanks Kayak.
Pros: The van did what we needed it to do. The level of customer service provided at the Amelia Island branch was outstanding.
Feb 11 2017
They had no car
Pros: At least they called and said so
Cons: Would have been nice if they called more than 20 minutes before i was to pick up car they didn't have.
Nov 24 2016
Ever see Seinfeld?
Pros: The price
Cons: They called me after I made the reservation and didn't have the car I rented. At least they called.
Jan 4 2017
Family Road Trip
Pros: Bottom line is that the price was fantastic so naturally I couldn't complain much after that!. One nice thing was that the the agency closest to my home was able to change to reservation to that location.
Pros: Friendly staff, comfort of vehicle was great. Paid online so no $ to deal with at pickup. Allowed us to return vehicle to location 3 miles from our home.Didn't buy extra insurance, 20 miles from home, rock from road cracked windshield. Charged us $150 for windshield replacement(could have been much worse).
Cons: Pickup location was less than ideal ,no computer, had to hand write contract. Hertz has location 3 miles from our home, yet the rental was $100 less at our pickup location 25 miles away.