Cons: Service was sub par, the car received was dirty with mechanical problems. This will be the last time I rent a car from Advantage.
Dec 1 2015
Pros: Gentleman working at Wally Park was outstanding!
Jan 1 2016
Cons: We arrive at airport car rental not on site. Called the number on hold for 25 minutes which was about 6:20 when answered phone and said they closed at 6. Therefore we didn't get the car. When making the reversation they should let you know what time they close. Poor communication.
Jan 17 2016
Pros: Ease of use.
Jan 18 2016
Pros: Friendly service. Reliable car. Good price.
Cons: Originally supplied a car with cigarette smoke in it. Then supplied another that was better. Upon online purchase of the rental, was not billed the additional $75 for two-city rental - would have preferred this up-front billing rather than the surprise at pickup.
Jan 26 2016
Beer cans in trunk
Pros: I picked up my car from advantage with no issues. That night me and my wife decided to go out to dinner and have a few drinks, when we got home and decided to load our suitcases into the trunk of the car, there were 5 OPEN beer cans in open view. That night I called advantage, only to speak to an answering service, no representatives past 5pm. Then that same day on the instrument panel the "Add air pressure" lights up, so I add air to the tire that it said "Right front". The very next day, "Add air pressure" lights up again, this time on the "Right rear", I add air again. The very next day after all that, the "Channel engine oil soon" lights up.in a nut shell, Advantage does not CLEAN OR SERVICE their vehicles at all. DO NOT RENT
Cons: The whole service was terrible, car was not serviced or cleaned before dispatching. If I could give an 0 rating I would.
Feb 9 2016
Good bang for the buck.
Pros: Nice car. Nice people. Good gas mileage Great value. Will rent from them again.
Cons: No place to park. Car was not clean. No sign out front. Tank not full but was when I returned it.
Apr 4 2016
Kia was very helpful
Pros: Car was very clean and new
Service was fast
Shuttle came quickly
Price was very reasonable
Great customer service
Apr 4 2016
You get what you pay for...which isn't much
Pros: The cost was considerably lower than other companies...but the hassle isn't worth it.
Cons: Needed a minivan for our family of 6. I reserved well in advance. They simply said "sorry...we have no minivans". When I ask how and why...I was told, "we oversold...and have none available." When I asked how could they rectify this situation...there was no response other then they could put me in a different vehicle...smaller and barely accomodating our kids and bags. We drove in a cramped SUV with a child virtually drowning in luggage in the back seat. Never again will I use this company. Simply mediocre.
Apr 17 2016
"Would you like a full tank for less"- SCAM in a b
Pros: The "come-on" price looked good. Real Price at check out? - not so much.
Cons: I'm not sure why I was shown a $237 price at first, then surprised when it was over $281 at check out. The only place I can see for the overage is in the offer to "fill the tank by the company". Their representative said, "We're a lot less than at the pump." That should have warned me. I last filled my Taurus in Oregon (a high gas price state), for $26.60. The added surprise cost from Advantage? - over $44. Last time I rented from Enterprise, their final price was understandable, reasonable, and I topped off the tank before returning the car for a LOT less than $44. I'll go back to them next time, and avoid Advantage. Also, the car had a huge scuff on the front left bumper and quarter panel. The rep acted surprised to see it, but I was in a hurry to get my elderly Mom at the airport, so I accepted it. Otherwise, the car was fine. The rental place was understaffed and folks waiting with me had complaints about their waits. A fellow waiting with me told me his first rental set off a tire warning light as he left to start his trip. He took it back, finding a nail it, and he told me the attendant said; "It'll be OK." After insisting, he was given a repaired tire. Sure, these are hear-say, but all in my one visit to Advantage? C'mon.
Pros: The van did what we needed it to do. The level of customer service provided at the Amelia Island branch was outstanding.
Feb 11 2017
They had no car
Pros: At least they called and said so
Cons: Would have been nice if they called more than 20 minutes before i was to pick up car they didn't have.
Nov 24 2016
Ever see Seinfeld?
Pros: The price
Cons: They called me after I made the reservation and didn't have the car I rented. At least they called.
Jan 4 2017
Family Road Trip
Pros: Bottom line is that the price was fantastic so naturally I couldn't complain much after that!. One nice thing was that the the agency closest to my home was able to change to reservation to that location.
Pros: Friendly staff, comfort of vehicle was great. Paid online so no $ to deal with at pickup. Allowed us to return vehicle to location 3 miles from our home.Didn't buy extra insurance, 20 miles from home, rock from road cracked windshield. Charged us $150 for windshield replacement(could have been much worse).
Cons: Pickup location was less than ideal ,no computer, had to hand write contract. Hertz has location 3 miles from our home, yet the rental was $100 less at our pickup location 25 miles away.