Pros: We were a bit delayed, called ahead and they pushed our reservation. When we arrived they were waiting for a vehicle in our class to show up. We were traveling for our honeymoon. The rep that helped us was very friendly and helpful. As soon as a car showed up she checked it in and went to detail it herself so that we could get on the road. We even got upgraded for free.
Mar 9 2017
Pros: Did have car or substitute available. We left with no help.
Jul 15 2017
Terrible customer service at pickup
Pros: The van was in great condition.
Cons: Everything at enterprise, the people, the rudeness, the inability to do their job, lack of general knowledge about their job.