Pros: I have ran into many surprises or straight up horror stories with rental companies as of lately in the past 5-6 years. Wether competition has been getting tighter or they are being more aggressive in their tactics of extraction from the consumer, car rental really has become more painful. Budget isn't completely immune however they seem to hold most of their standards that fit their name.
Cons: The potential gas charges of $9.80 and the vehicle with only 24k miles trans slipping yet obviously someone must have abused it so none to Budgets fault.
Feb 5 2018
Attendant forgot to leave a note
Cons: The attendant that signed me in after dropping off my vehicle told me that I would not be charged further for the flat tire mix up because it was no fault of my own. 1 month later I receive a random charge for roadside assistance. When I called Budget customer service about the charge they said they cannot reverse the charge because someone forgot to leave a note on my file. Why am I on the hook for one of your employee's carelessness?
Nothing like surprises to get your adrenaline up B4 a trip!
Pros: I liked finding that my car was reserved for me at a location 40 miles from the nearest location. I liked that they did not have any full size cars left BUT they were willing to up grade me to a Larger car IF I paid the full rental price.
Cons: I didn't like the delay. I did not like making my first stop to a gas station to top off my car. I did not like driving through the car wash to get the pigeon poop and salt spray off my vehicle-That was $7 unreimbursed.. I could go on but nobody is going to read this much less do anything about it.
Nov 5 2016
Cons: I had requested to pick the car up at the airport, entetend my reservation as such. Unfortunately, the car was located 25 miles south, cost me $50.00 cab fare and being late.