Pick-up location | Granite City |
---|---|
Car types | Compact, Economy, Full-size, Full-size SUV, Intermediate, Intermediate SUV, Minivan, Pickup truck, Premium, Standard, Standard SUV |
Rental locations | 1 |
Popular agencies | Enterprise |
Economy | $60/day |
Compact | $60/day |
Intermediate | $64/day |
Standard | $67/day |
Full-size | $67/day |
Minivan | $148/day |
Full-size SUV | $223/day |
Premium | $71/day |
Pickup truck | $93/day |
Intermediate SUV | $84/day |
Standard SUV | $93/day |
Enterprise
10.0
Excellent
9 reviewsCleanliness
10.0
Comfort
10.0
Pick-up/Drop-off
10.0
Value for money
10.0
4 locations in Granite City
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Reviews
10.0 Excellent
May 2021
Pros:
Drop off very easy2.0 Mediocre
Jul 2020
Pros:
I got a refund.Cons:
When I went to pick up the car (spending cab money), the location was closed until further notice. I spent an hour on hold to see what could be done, but enterprise just canceled the reservation. So I had no car and had to spend more money to get back to where I was staying. I won’t be using either service again, for obvious reasons.5.2 Okay
Jul 2019
Pros:
Drop off was very easy once we found a location that was willing to help us. The Washington ave. Location in St. Louis was absolutely horrible and not willing to help us at all. We had reserved a van and they did not have any left once we arrived to pick it up.Cons:
We arrived at the Washington ave location in St. Louis and were told they didn’t have our van and it was our responsibility to find another location that had a van. Two minutes later the staff was helping another customer transfer their pickup to another location but couldn’t do the same for us?10.0 Excellent
Dec 2018
Pros:
Cheerful staff and very fast.Cons:
There are no signs leading to drop off location in the hotel. A bit confusing to find.10.0 Excellent
Sep 2016
Pros:
Great service! Everyone was friendly10.0 Excellent
Sep 2016
Pros:
I was upgraded to a JeepCons:
As the driver of a Corolla, I wasn't prepared for lower gas mileage but didn't make a huge difference in costAvis
6.0
Good
13 reviewsCleanliness
6.0
Comfort
6.0
Pick-up/Drop-off
6.0
Value for money
7.0
3 locations in Granite City
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Reviews
2.0 Mediocre
Mar 2021
Cons:
Our minivan was given away, they gave us an suv that was too small for my family, it had no gas, was not cleaned and smelled like smoke. Front desk was no help.4.4 Okay
May 2019
Cons:
The signs for rental car return locations at the STL airport are contradictory and inaccurate. It took me 30+ minutes to find the Avis lot. Also, the company charged me for gasoline despite the fact that the car's tank was full at the time I brought it back.2.0 Mediocre
Mar 2019
Cons:
Could have been better by actually having a car for me. Avis ran me around saying I didn’t pass a soft credit check. I got my bank on the phone because there is no way I wouldn’t pass. Avis could not tell me why or what they were checking for. I tried to rebook-they had NO CARS IN THE AREA2.0 Mediocre
Jul 2017
Pros:
Nothing. Horrible service.Cons:
There was no attendant for 25 minutes at this location. They also denied renting a vehicle to me after I had called to make sure they accept a debit card. Worse experience. Ended up having to take a flight. I will never rent or recommend Avis -particularly this location 2925 Olive street, saint Louis MO.7.6 Good
Aug 2016
Pros:
The representative was very nice, efficient and quick.Cons:
Parking to pick-up car was difficult due to street construction.2.0 Mediocre
Jul 2022
10.0 Excellent
Mar 2022
10.0 Excellent
Feb 2022
2.0 Mediocre
Feb 2022
10.0 Excellent
Jul 2021
2.0 Mediocre
Mar 2021
Cons:
Our minivan was given away, they gave us an suv that was too small for my family, it had no gas, was not cleaned and smelled like smoke. Front desk was no help.Budget
2.0
Mediocre
9 reviewsCleanliness
2.0
Comfort
2.0
Pick-up/Drop-off
2.0
Value for money
2.0
2 locations in Granite City
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Reviews
8.0 Excellent
Aug 2016
Pros:
Rooms were great and clean.Cons:
Breakfast was really lame5.2 Okay
Apr 2016
Cons:
I booked a car at one location for a specific price. That location was going to be closed so they sent me to a different location that wouldn't honor price. After many phone calls and much yelling now I have to wait for a refund of the money I was over charged. A nightmare2.0 Mediocre
Jun 2022
2.0 Mediocre
Jun 2022
2.0 Mediocre
Jan 2022
8.0 Excellent
Aug 2016
Pros:
Rooms were great and clean.Cons:
Breakfast was really lame5.2 Okay
Apr 2016
Cons:
I booked a car at one location for a specific price. That location was going to be closed so they sent me to a different location that wouldn't honor price. After many phone calls and much yelling now I have to wait for a refund of the money I was over charged. A nightmareHertz
2.0
Mediocre
14 reviewsCleanliness
6.0
Comfort
2.0
Pick-up/Drop-off
8.0
Value for money
2.0
One location in Granite City
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Reviews
2.0 Mediocre
Dec 2021
Pros:
Brittany at pickup location was great.Cons:
Poor service once car had mechanical issues. Horrible service at tool free number. And I was overcharged!10.0 Excellent
Sep 2019
Cons:
The service was really great.10.0 Excellent
Sep 2018
Pros:
I reserved a small sedan, and we got an SUV which we loved. All staff members that we worked with were very helpful.Cons:
No negative comments4.8 Okay
Sep 2018
Cons:
They were closed but until you pay to street park in a busy downtown area, and walk all the way to the building to go in, you had no way to know to use a garage for drop off located right across the street. Even Hertz customer service didn't know about this garage. In basement of hotel so also hard to locate. Could have sign outside for convenience or tell people which garage to drop off in. Have to wait four days until they reopen to make sure everything's ok with check in. Anything could happen in a garage to the car in four days. Bad drop off process.7.2 Good
Jul 2018
Pros:
I walked in a few minutes after closing (didn’t realize it closed at 6) and the team there was kind and willing to accommodate me. They worked quickly to get me a rental and were friendly the whole time.Cons:
The car smelled like cigarettes10.0 Excellent
Mar 2017
Pros:
Pick up and dropoff was good.Cons:
Car was not ready when promised even though I called before going to pick up the car. I was told that it was ready and when I arrived it wasn't at the location. I had to return.