Pros: I thought the rental pick up/drop off was at the Airport. Staff at airport Budget was very rude. We took a cab to the correct location and could not be happier. Staff member was a delight, the car was ready, we checked in in minutes. Drop off was a breeze, just needed to Uber to the airport.
Cons: The original invoice the customer service woman gave me was over twice my quote from Kayak. Then her boss came out to fix it and said "This happens when you book through third party sites" and acted like it was a big hassle to fix my issue.
They did not provide clear instructions about the rental return process.