Cons: The "Standard" size car we reserved and were offered turned out to be a compact Chevy Cruz. Our bags wouldn't even fit in the trunk.
We were forced to pay an upgrade fee to get a vehicle that was not a compact car.
At the time of rental, we were told the cost would be $225. When we returned the car, on time - they tried to charge us $298. After a 15 minute ordeal, they reduced the price to $240.
Not using Dollar Rental again.
Dec 1 2016
Pros: Everything went smoothly. No delays or waiting.
Oct 20 2015
Pros: Price I was given was not the same at pickup. They wanted to hold an extra hundred dollars untill we returned the car
Hidden fees. Walked out and went to national across the street. Got a nicer car and better price. Will never use dollar again
Nov 23 2015
Pros: I took the special. It met my needs and was a real bargain.
Dec 4 2015
Pros: The employees were very helpful and courteous and efficient.
Jan 25 2016
No one at the Dollar counter when I arrive.
Cons: - Arrive late, when I arrive at Cincinnati, I waited for 20 minutes for shuttle.
- When shuttle didn't arrive, I attempted to call office, directed to national phone number, and no way to call the Cincinnati office directly that was easily acceptable.
- When I attempted to call customer service, only available on weekdays and not helpful from my end on a Friday night.
- Had to spend an additional $30 over what I would have normally paid for a rental car in order to leave the airport at a rival.
- Will never use Dollar again!
Sep 19 2016
Cons: Car had a plastic section that rubbed on tire.
Plus pick up the computers were down and it had to be done manually.
Finally had to wait too long for shuttle after dropoff to airport.
Sep 27 2016
Pros: Waste of money and not at all satisfied
Cons: Charging lot of money and not even giving a good car
Oct 15 2016
Fast & Easy
Pros: Got picked up in a shuttle bus & was taken to the rental office. The car was sitting outside and was ready to go. Drop of was a breeze and we were off to the terminal in the shuttle in no time.
Oct 17 2016
Cons: I was charged 3x the amount that Kayak reported. Plus Dollar told me that they did not accept the third party insurance that Kayak sold me. I was very frustrated with the false advertisement. The sales rep at pickup was a little pushy.
Pros: Front and sides had all kind of dings and scratches
Oct 20 2015
fast and efficient
Pros: The service was no nonsense, but friendly
Oct 20 2015
Check the Mileage
Pros: I rented a 2015 Toyota Camry. The car that I was originally assigned had 47,000 miles on it and had scratches on many areas. I went back into the office and asked for another since I saw a few other Camrys out there. They were happy to oblige and I got one that was almost new with 4000 miles on it.
I always thought that rental car companies sold their cars before they had 47,000 miles...guess not.
Nov 22 2015
Pros: great customer service
Jan 7 2016
Pros: When I made the reservation it was for a compact car and specifically listed a ford focus or similar. When I got to the the thrifty rental counter in Cincinnati the employee said that they had me reserved for a ford fiesta which is not similar to a ford focus. He proceeded to tell me that when you rent on sites like kayak its not always what you get. I requested a bigger vehicle and he offered a hyundai sonata which cost me 10 more dollars a day. I was very disappointed and will not be using thrifty again. I've always rented cars through other websites and have never had a problem.
Feb 16 2016
Great staff. Great drivers of shuttles. Fast and s
Oct 11 2016
Nice folks, nice car
Pros: Very friendly staff. They were helping people evacuating from the hurricane and didn't have the car I reserved, but they gave me a nice SUV upgrade which worked out even better.
Oct 17 2016
Cons: Car had problem with tire had to change car
Oct 26 2016
Concern about Customer Service
Pros: The car was clean, comfortable and ready when I picked it up.
Cons: This was my first experience renting with Thrifty and will probably be my last.
The person at the counter made a point of telling me that I had to fill up the tank within 10 miles of the rental site and show her a receipt to prove it. I was shocked! She might as well have called me a liar and a cheat as to insult my integrity and require that I show her my receipt.
Of course, some people will cheat but that's the cost of doing business. A quick check of the gas guage by an employee will confirm that the tank is full. And if someone cheats by filling up 30 miles away, it'll be made up by people like me who fill all the way up even after the pump handle shuts off.
I'll be flying back to Cincinnati next month and to at least 10 other cities over the next year. Thrifty will not be on my radar.
Nov 11 2016
Poor contingency planning
Pros: Drop of was painless and easy.
Cons: Pickup took over an hour, because their system was down. No biggie, right? Just write up a manual ticket. The problem was that the manual forms were locked in a safe and nobody there had a key.
I also paid more than I was quoted, because they didn't have access to the electronic system. I didn't have time to spend arguing about the difference, so I just ate it.
Pros: I had to drop off the car at a different location due to a funeral and both locations worked together to make this change equitable to me, as well as seemless.
Sep 26 2016
Good except for pickup
Pros: Everything besides pickup was great
Cons: Person at counter had a hard time figuring out my reservation since it was not booked directly through Hertz. Took about 25 minutes to figure it out. This was annoying.
Nov 4 2016
Pros: Easy smooth and quick
Jan 27 2017
Pros: The car was nice and everything was very convenient
Cons: You tricked me into buying trip insurance rather than car insurance. I also found that the quoted price which I paid in advance was significantly below the final price charged by Hertz. I paid you $50, and then I owed Hertz another $50+. I wish this entire process wasn't so misleading.
Mar 13 2017
Cons: Super easy, shuttle there right away too, and
Apr 13 2017
Cons: Extremely difficult to reach by phone. Didn't return message after I finally got through. Did not offer option to pay set gas price on return.
May 9 2017
Inflexible and lack of customer focus
Pros: People at pick up were good.
Cons: I wanted to change the drop off location and they wouldn't allow me to do that without charging an outrageous price. They lost a good customer.
May 16 2017
Pickup delays - felt like I went from Gold member to bronze to copper
Cons: The paperwork said car was full of ags, the electronic indicator said 7/8. Had to bring back to counter agent and wait awhile to be heard. Then they called for service to fill car, but after that was done, the told me it was actually full bu the electronic gage was messed up. Then I demanded the agent write on the agreement that it might not be full so after checking I would not be charged for a partial tank of gas. During rental, the key had trouble turning in the ignition at times. Told them on return this car needs out of fleet and requires maintenance. The last person checking cars should have made that decision. It cost me a total of 20 mins getting to my first appointment on Mother's day weekend!
Extension needed due to 10 month old son's hospita
Pros: The lady at the desk was very nice and helpful. When I finally reached someone to extend my rental the man was very courteous and helpful.
Cons: They did not vacuum or clean the car that well. A quick run through of the features of the car would have helped. The screen for media, phone, maps etc. Was very difficult to figure out. Also the car was E85 fuel and I had no clue until I went to pump gas. I want sure if I could use E87 as there was no E85 to be found anywhere in the small town. I finally got a hold of a buddy who said it was fine to use E87.
Nov 1 2016
Pros: Picking up the car at the Glenway location
was very fast. Not so much at drop off.
Check in person disappeared for 10 minutes
as I pulled up. Only car to check in at 5 am.
Shuttle driver was fast a courteous.
Cons: Slow return process.
Apr 18 2017
Cons: Everything went well. The cars d customer service was excellent
Apr 18 2017
Easy return of a smelly car.
Pros: The return process at Port Columbus was wonderful and easy.
Cons: The car smelled horribly of cigarette smoke even though there were signs warning of a $250 fine if car comes back smelling of cigarette smoke. The smell never left and was most offensive.