Pros: Very nice car. Clean, comfortable and well maintained.
Cons: Service, if you could call it that. Hassle when called to pick up car, hassle when returned. Had rented for an employee and when I called to get the miles driven, you would think I asked for their first born. So disorganised, they had to call me back. First said they didn't know... Really???? I'm going to wait a couple days and check my credit card. Just don't trust the rental with all the disorganised paperwork and credit card scans.
Even if they start renting a car for a dollar a day, I will choose another company.
Mar 28 2016
Cons: I called and reserved my car. And they waited till the day of when I tried to pick it up to let me know all the requirements. Since I did not have a major credit card ( my debit card with a 1000$ line of credit was not sufficient) I was unable to rent a car. Not a good thing to find out last minute. And the employees were very unprofessional and very rude. Will not be going back. Ever. All hail enterprise!!!!!
Apr 11 2016
Pros: No surprises cost was what I was told
Aug 30 2016
Pros: Price, promptness, friendliness
Cons: Only issue was when we went to "airport" counter in GRR, they told us the location for pickup was off-site. Did not realize this when booking. However, Hertz paid for the taxi ride to rental site!!
Nov 17 2016
It's one of the worst rental company
Pros: I do not like anything. The car maintenance light was on and they told me it's not a big deal . Inside the car, odor was coming out and also smoke. When I submit the car, they did not check anything but I told them to check everything. Later on, they charged me 187.5 for not the fuel tank filled and also there were scratches. There used to be scratches on the car when I took tha car. And they charge me for that without checking it when I dropped the car.
Pros: I was able to book a car just the night before after a personal car emergency and it was such a nice relief to get a great price and a safe and reliable vehicle to get my family back home. Thank you Budget!
Cons: I would have loved if the car rental location could have picked me up from my hotel just down the road, but we ended up using Uber and it worked perfectly.