Pros: Very nice car. Clean, comfortable and well maintained.
Cons: Service, if you could call it that. Hassle when called to pick up car, hassle when returned. Had rented for an employee and when I called to get the miles driven, you would think I asked for their first born. So disorganised, they had to call me back. First said they didn't know... Really???? I'm going to wait a couple days and check my credit card. Just don't trust the rental with all the disorganised paperwork and credit card scans.
Even if they start renting a car for a dollar a day, I will choose another company.
Dec 30 2016
Double Check All Documents Before You Leave
Pros: Quick pick up. Clean car in good condition.
Cons: When picking up the car, I said I was going to fill the car up myself. She went over the price and we were all set. Later on, I was looking at the receipt and noticed it was $40 more than I was told because the pre purchased tank option was selected. We called trying to fix it, but corporate just gave us the phone number to where we picked it up and they did not answer. Moral of the story, double check all documents, even if you are clear and they say the right price.
May 18 2017
Not a good deal
Pros: The Hertz office, for the kayak deal, was not at the airport.
We were told by Hertz airport location to take a taxi and
the Hertz location would credit us the cab fare. Still have not received a credit.
Told to leave the car at the airport, we would be charged $16, we were charged $37.
Kayak needs to check the facts before making any more deals for this company.
Cons: Too many hidden strings.
May 26 2017
Cons: booking spammed me from kayak to priceline that took the reservation from the airport to a location that was a $22 cab ride from airport then another $ 16 charge to return to airport. Will never use kayak again
Mar 28 2016
Cons: I called and reserved my car. And they waited till the day of when I tried to pick it up to let me know all the requirements. Since I did not have a major credit card ( my debit card with a 1000$ line of credit was not sufficient) I was unable to rent a car. Not a good thing to find out last minute. And the employees were very unprofessional and very rude. Will not be going back. Ever. All hail enterprise!!!!!
Apr 11 2016
Pros: No surprises cost was what I was told
Aug 30 2016
Pros: Price, promptness, friendliness
Cons: Only issue was when we went to "airport" counter in GRR, they told us the location for pickup was off-site. Did not realize this when booking. However, Hertz paid for the taxi ride to rental site!!
Nov 17 2016
It's one of the worst rental company
Pros: I do not like anything. The car maintenance light was on and they told me it's not a big deal . Inside the car, odor was coming out and also smoke. When I submit the car, they did not check anything but I told them to check everything. Later on, they charged me 187.5 for not the fuel tank filled and also there were scratches. There used to be scratches on the car when I took tha car. And they charge me for that without checking it when I dropped the car.
Cons: I do not like anything. Service is too bad.
Nov 19 2016
Pros: Tanai who took care of me was excellent.
Jan 1 2017
Price was ok, but...
Cons: I wanted to change the drop off location but I was told it would be another 1,000 dollars. Yikes!!
Cons: Car had the worst smell of cigarette smoke I have ever experienced.
Nov 12 2016
Pros: Customer service is the best the guy do that of the ration for me he's great
Sep 24 2017
Pros: Loved the Passat, with the exception of a seatbelt warning that kept going off without cause.
Cons: Budgets drop off deadline policy. I was only two hours into my third day of the rental, and wanted to extend my drop of by an extra two hours. Budget informed me that that would incur another days charge. I find this predatory.
Oct 23 2016
Pros: I was able to book a car just the night before after a personal car emergency and it was such a nice relief to get a great price and a safe and reliable vehicle to get my family back home. Thank you Budget!
Cons: I would have loved if the car rental location could have picked me up from my hotel just down the road, but we ended up using Uber and it worked perfectly.