10.0 ExcellentApr 12 2022
The company is friendly and helpful. The car was clean. It was easy pick up and drop off. Highly highly recommend. Only two improvements. We had no idea there was a shuttle we could take from the airport to the place, as it’s not with the typical rental car companies. Second, the car didn’t have a full tank, so we had to calculate out how much to refill.
10.0 ExcellentApr 10 2022
Required a driver to take us to the off-site car rental office, which is 5 min drive to airport, and conveniently across from Costco. Very quick pickup and drop-off. At drop-off, the staff drove us back to the airport. The car had sizable mileage on it, and a few minor scratches, but in good condition. It blends in with local cars. The staff also was courteous and pleasant. Overall, happy with the rental primarily because of the excellent pricing and good service.
10.0 ExcellentMar 10 2022
Loved how easy it was to drop off the car after-hours!
10.0 ExcellentDec 7 2021
Great price for a great vehicle and service! We will use this company on our next trip to Maui for sure! The pickup and drop off process was fast and easy. I appreciated the local tips and info from the driver and desk staff. Very friendly!
1.9 HorribleOct 12 2021
Kayak gave me exactly ZERO information on how to get a shuttle from the airport to this car rental place (which was called Little Hawaii Rentals, part of Ace Rentals). I was basically on my own getting to the car rental place. What's worse, is that I was on my own getting a shuttle from the car rental agency back to the airport. This two-bit company would NEVER EVER answer the phone. I had to eventually call an UBER. What a joke.
3.9 MediocreSep 26 2021
Printer in the office didn’t work, so I took up more of a wait time. The van I got WAS NOT LUXURY!!! Was charged for a full tank of gas and It WAS NOT FULL!!! Extremely irritated about that, especially when they took me to the airport in the same van in which you use the gas I put in it😑
7.9 GoodAug 25 2021
I was a little concerned that they don't use the standard airport shuttle to get you to the rental office, but it worked out ok. There was no line like at the bigger agencies. There was only one person working so it's good that there were no lines. The car was brand new. Still had temporary plates. Overall, it was a very positive experience.
1.9 HorribleAug 10 2021
Please refund my insurance. They cancelled my reservation once we landed and never got a car
8.0 ExcellentJun 27 2021
8.0 ExcellentJun 18 2021
Staff was friendlyNo signage at the airport. You have to call their generic 1-877 number which is for all the ACE locations, and Maui isn't one of them! I only got their direct number because an airport worker who deals with unhappy ACE customers wondering how to contact the local office has their number memorized and gave me the number, else I would still be on hold with the nationa number. The office closes at 3:00 and if you drop it off after hours, there's no one sitting in the office (which is a closed Lexus dealership) to take you back to the airport. Eventually found a person sleeping (?) in the office who drove me in my same car back to the airport where I had dropped off the family. This business is really "Hawaiian Vans" DBA as "ACE Car Rental"