Pros: The gentleman at the desk was awaiting my arrival and was extremely efficient and the drop off was also extremely efficient and convenient
May 24 2016
Pros: The attendant we dealt with when returning the vehicle was superb. He was the utmost professional and friendly, and really made the whole process very great!
Jun 4 2016
Cons: I did not pick the car cause company AVIS as the only one on airport ask me to pay with credit card, but I had only debit card with me. So I canceled this reservation and chose other car rental company.
Jun 16 2016
Pros: The entire process was very smooth and efficient. I was very pleased and will consider using your service again.
Jan 25 2017
Pros: Vehicle met our needs
Cons: Vehicles did not have snow tires at this location, despite significant snowfall in the area (This is Alaska). A front-wheel drive Ford Fiesta with All-Season tires has very little traction in winter conditions. The cost for rental was rather expensive and upgrades to an all-wheel drive vehicle were also expensive
Feb 3 2017
Pros: Nothing. Had to rent from someone else.
Cons: Their policies
Mar 2 2017
Winter tires in Alaska
Pros: Fast service and easy acess at the airport.
Cons: The only issue we had was the fact that the car, a Mazda 3, had regular tires, and driving on icy roads (temps varied from 1 degree to 35 degrees during the week we were in Anchorage) is challenging without winter or studded tires. It was a challenge, but I grew up in the Dakotas and lived in AK for 7 years (SoCal for the past 19).
Dec 12 2015
Pros: Loved the Nissan Rouge we rented, it handled so well on the ice. Customer Service was great at the airport. No additional fee for me driving. Enjoyable experience!
Jan 8 2016
Pros: Everything went as planned. Will be a return customer.
Feb 7 2016
Pros: easy pick up and drop off
Cons: for a new car it didn't have many "extra" options...such as lights...I thought all cars auto turned lights on...guess not! Many times I was driving without any lights!
Cons: I rented a car in winter conditions, and there was not even studs on the tires. It was unsafe conditions for that kind of car.
Oct 20 2015
Really fast and no pressure with the upsales
Pros: Really fast and no pressure with the upsales
Dec 26 2015
Drove well on ice with only all season tires.
Pros: Quick checkout and in. No waiting, and it was dirt cheap.
Jul 2 2016
Pros: they upgraded the car, which was good because it was very expensive compared to other sites
Cons: the car was filthy, not sure when it was cleaned last and there were multiple dents and scratches on the vehicle and it took forever to get someone to go over the car with me so I could leave and not worry about being charged for damage someone else did
Jul 7 2016
Pros: Fuel economy.
Jul 9 2016
Pros: Very quick and easy pickup and drop off. Car was clean and comfortable.
Jul 19 2016
Lady at counter charged a heck of a lot more than
Pros: She said my Expedition rental was about $1000 more. We argued a lot. I'm never renting from Budget again.
Jul 20 2016
The parking structure was confusing
Cons: Also the exit ramp was hard to navigate. Clear that other cars have had problems with it, too.
Jul 25 2016
Bait and switch
Cons: We ordered and paid for a mid-size car, told we would get a either a Chrysler 200 or a Ford Fusion. Instead, we were given a Nissan Sentra. When we questioned it, we were told this was a mid-size car. The car did not even have a USB port - was very basic and not worth the higher price we paid to get a larger and more comfortable car. It definitely smelled of cigarette smoke when we first picked it up. By the end of our trip we had either aired it out sufficiently or we just didn't notice the odor anymore.
Jul 26 2016
Cons: - wheel bearing needs to be replaced, very loud noise.
- wind shield wipers were worn out and not efficient (safety issue)
- empty reservoir or not working to clean wind shield
Cons: I drove to Denali Park. It rained part of the way and the tires slipped a bit. I checked the tires later and found the front tires were close to bald.
They said I could bring the car back "empty" and they would charge me for gas at a low price. Okay, sounds good. But I found out later they charge you for a full tank regardless of how much gas is left. Good thing I only had a quarter tank left.
Dec 6 2016
Pros: Good service
Cons: They did not inform me of a 250 buck deposit while using a major credit card.
A 2 day rental cost me with deposit 444 bucks. I could of went to enterprise and got 2 weeks for that much
Insurance was outrageous
Dec 21 2016
Dodge Caravan in an Anchorage Winter
Pros: It was big enough to hold everybody during a relative's visit. Sliding doors keep the activity area around the vehicle tight. Thrifty staff were great and had no problem renting the rig.
Cons: Traction control drags the vehicle into a right turn into the next lane. Tires were not very all weather-studs cost a lot more per day. Got stuck on plowed roads at intersections. Scary. Not enough tethers for child seats and with three child seats in the rig. very tight squeeze in there. Headlight switch kinda stank, drove around with lights out a lot. Bag this car.
Jan 5 2017
Lies, misleading information, and dangerous
Cons: When we got there, the van we reserved wasn't ready, but the counter guy said he could give us a different one with studs. Being from Alaska, I had assumed any rental car in the winter would have studs or at least snow tires, but no, their standard rates only cover summer tires. Apparently they want their customers to get in wrecks. Then he cut us a "deal" to "only" pay an additional $20 a day for the studs, an essential piece of safety equipment. Just after we left the airport, we noticed a tiny rock chip in the windshield, way up above the rearview mirror. To be on the safe side, we called in to tell them about it, and they said they'd note it down, no need to come back to change the previous damage form. When we returned it, they "noticed" it (probably because the note told them it was there- otherwise, who looks in the darkened part of the windshield above the mirror?), said they had no record of our call, and charged us for the damage. Basically, Thrifty is renting cars unsuitable for winter roads, upcharging customers for necessary equipment, and scamming them with damage charges. Stay away.
Feb 1 2017
Pros: It was my first Rogue rental and I have to say that I absolutely loved it! I would definitely rent this type of car again! Thank you!
Feb 8 2017
The car they tried to rent me shouldnt have been a
Pros: Nothing, seedy people and place
Cons: The car was not mechanically safe. If it had to undergo an inspection it surely would have been taken off the road. Many problems - unsafe
Mar 6 2017
Deceptive advertising on Kayak.com
Pros: Quick check back in upon return.
Cons: I booked with Thrifty via Kayak.com based on class/cost/picture on Kayak.com- which featured a Nissan Murano. I needed the extra room for the snowboard I was travelling with. Upon check in, I was informed that I would need to pay for an upgrade in order to accommodate my snowboard. After back and forth with the agent, I had to pay an extra $20 per day of my rental in order to get a Nissan Murano. Yes, the EXACT make/model vehicle that was featured in my original booking. The agent said that this is how Thrifty/kayak get people to select their service. This is deceptive, mis-leading and entrapping 'customer service'. I had no choice but to pay more- ALMOST 50% more than what I booked on kayak.com- having to forego other expenses in my trip to offset this increased cost. This leaves such a bad impression- I am very unhappy.
Mar 10 2017
The best service at 5:45am
Pros: The front desk guy was very friendly and professional. We're exhaust with the red eye fly and the car he gave us was a really good option for Alaska.
Cons: Have to wait from 4:30am until 6am to pick up my car at the airport. They don't open until 6am.
Mar 21 2017
Pros: Everything flowed conveniently for this rental experience
Cons: The price was a little steep for a couple days but that's to be expected from the airlift location