Hit ot Miss, This particular experience was more m
Pros: They had a vehicle to rent.
Cons: Not the vehicle I reserved. Tried to downgrade me without discount and ultimately upgraded me for increased rate. I've never had to pay more when they didn't have the vehicle I reserved.
Feb 4 2017
What am I paying?
Pros: The car was in good shape, easy to pick up and comfortable.
Cons: I was quoted $291.00 for 3 day rental which is very high. I returned the car in under three days and was told I was going to pay $380? I The gas was full. The rental was put under another name when I brought it in, I had to go to the desk and get it all reviewed. Was told I was going to have to pay $380 plus even though I had a printed quote for 291.00 in hand from when I got the car at Chattanooga. Spend 15 minutes and got it fixed. So, the price is silly for 3 days. It's like $95 per day and I'm paying for the gas? Never paid so much. Getting my name mixed up is confusing. I do not think I will use enterprise again.
Feb 10 2017
Pros: Quick, easy and friendly staff
Feb 10 2017
Enterprise canceled the reservation!
Cons: After making the reservation, Enterprise called and said they didn't actually have any cars available. Very sketchy.
So, I called back a few hours later and again, Enterprise gladly took my reservation (even though I'd already been told there were no cars available). I get a new higher price this time. Interesting...
Jun 1 2017
Pros: The car had plenty of leg room in the back, and trunk space was sufficient for 2 small suitcases and 3 travel bags. Air conditioning worked great. No problems during our trip. No hassle at time of return. Would rent again.
Pros: Booked an economy sedan, but when we got there, the desk agent asked whether we'd like a convertible VW bug instead for the same price. It was a fun ride up through TN and VA to Washington, DC, in our tomato-soup red bug!
Cons: Perhaps because it had just come in, the car wasn't cleaned before we got it. The previous renter had obviously taken it to the beach, because there was sand on the floors, in the seat crevices, in the glove box, etc. Also, it would have been handy to have a copy of the car manual, as we had to figure out for ourselves which buttons worked the convertible roof and such. Finally, it was disappointing that the car had no USB ports, so we had no good way to listen to our devices or keep them charged during a 10-hour ride.
Cons: When I arrived to pick up the car, I was told they didn't have a car for me and it would be available until 1pm if it was brought back. When I called Customer Service, I was told to go to the air port and they would have a car for me there When I arrived there, they told me I wasn't scheduled to pick up the car until 3pm. They were wanting me to wait 3 hrs. for the car I reserved for 12pm. Then when all was said and done, I had to pay $40.00 more than the original price in order to get the car at the time I originally scheduled it for. POOR Service all around. The man in Chattanooga was HORRIBLE!!! He called at 11:30 to inform me the car wasn't going to be there. I asked why he didn't call sooner and he had no answer. HE SUCKS!! POOR additude!!!@