Cons: I scheduled some repair on my car and needed to schedule a rental. Before I booked the reservation, I confirmed with the local Hertz branch that they could pick me up from my mechanic that was 2.3 miles away. But when I called the morning of the pick up, the rude manager told me they don't pick people up. I explained that I had confirmed the pick up the day before so he said he would check and call me in 5 minutes. After waiting 20 minutes, I called the Avis that is right next door to them and paid $2 higher price. I'll gladly pay $2 a day more to work with people that treat their customers with some level of respect.
Jun 20 2017
Pros: They did accommodate me by giving me 1/2 a tank of free gas and got a full tank for me before I left. They were apologetic and nice.
Cons: I didnt like that the car I rented wasnt ready, it just arrived when I was there and had to be cleaned. The gas was on empty and they said it would be too long and wanted me to rent a more expensive vehicle.