Would you like to save as your currency permanently or for this visit only?
Right next door to the Carnival port. Enjoyed the self guided tour of the ship. The rooms are large. We had a 3 person room which consisted of one large room with a king bed with an adjoined small room with a twin bed and bathroom. They offer free shuttle to/from downtown Long Beach. They charge $35 to check in before 4pm. They charge parking for hotel guests. The rooms, food, and drinks are overpriced. The bedding was dirty, and it didn't look like they have ever vacuumed under the bed. There was a fire alarm at midnight. The submarine was closed.
What I like is the history about the Ship and the Location. I understand that there is an investment proyevt to improve the condition of the ship, incluían Public Areas and Rooms. Great view from the Decks. A lot of Potential to be a nice lace that was before. Get the Ship back in good shape and not just take advantage of the name! (This is for the Operators) My room was M216 I did not like the conditions of the room. It was not clean! No mentioned in the reservation that will be inside room! Big difference! Items were really old and rusty mainly in the Bathroom! Shawrr door, one light bulb missing, the chain of the lock at entrance door broken, I went to get ice and the bucket had brown water with a plastic bag!! And the door of the Air Conditioning, which was above the bed was showing further prints All over in a white door! The hotel should not rent this rooms anymore!
There was no hot water in the shower. I told the staff I was sick and needed my room right away and they didn't really seem to care.
Cool old ship. It's old ship, so the rooms are a bit old and not exactly sparkling clean. But the real issue is the Dark Harbor, haunted house event that goes on in October. We were not informed till arriving that are room would be adjacent to this raucous event. From 7pm until 1 am in the morning, extremely loud music, screaming, grass breaking and roaring gas flame would shoot off. It's criminal that the Queen Mary would rent rooms next to this mess. Oh but the front desk gives out cheap ear plugs, so that makes it all better.... not. We were on our one year anniversary and needless to say, were extremely disappointed and frustrated,
the novelty of staying in an ocean liner the value for price, the staff, the size of the room, the parking, the lack of amenities onboard, the check-in process,
It's a cool, old cruise ship. It's kind of a tourist destination in itself. Also, it's really close to the helipad if you're taking the helicopter to Catalina. Overall, the boat felt old and empty and dingy. The bathroom looked a little dirty —probably just age—and there were lightbulbs missing from some of the fixtures in our room. I wanted it to be like stepping back in time, but that wasn't the experience on a weekday. Maybe weekends are better?
Being Located near Long Beach was the main reason i booked. It was so easy in the morning to get into Port of long Beach, cruise terminal, downtown and aquarium. I would only give 3 stars for cleanness. It's old cruise so you can't expect the bathroom to be modified or anything but seem to work sometimes, the shower and flusher was an issue in the room I stayed.
We left to go to Catalina and asked them to hold wedding cake til we returned later that eve. When we got there they had put the cake in one of the catering refrigerators, and didn't know which one. Front desk people said the catering manager had left and he was only 1 with key & asked if we could come back the following day, which we couldn't. I said someone must have a key. He called around & finally someone said to check w/security, who had the key. I waited 35 mins. to get my cake. Why didn't person at front desk, and the manager he called, know security would have a key. Or why didn't they put it in a refrigerator they could get to knowing we were coming back that eve.
Unique and different. Good food although pricey as well. Lot's of things to do and see. Lot's of channels in room. Bed a bit small... We went during a special event and spent extra for the winter "chill" event. avoid at all costs. totally overpriced for what you get. Most disappointing part of our trip.
I enjoyed the history, as the ship is a museum. I also enjoyed the scariness of it. I caught orbs in my room, B505, and it was spooky. I enjoyed the feeling of being on a ship and the sights from the decks. I don't know if the rustic feel is part of the theme but it seems as if it could use some maintenance.
The staff was knowledgable and very friendly. The historical information was incredible both posted and what staff knew. Being able to explore many places on the ship on our own was really fun. Wish there was a microwave in the room.
Atmosphere, history The bathroom wall in the shower was peeling. Looks like they don't maintain their rooms.
Everything was nice, nice staff and very convenient to everything. The bathrooms were dirty and the shower absolutely was the worst one I've ever encountered.
The view from the room was great & staff was great!
Got a great last minute deal on this hotel, worked out great. Perfect location near restaurants and shopping on the shore.
The "Check In" staff was wonderful, helpful, and made me feel welcome. The rooms were comfortable and I will mostly likely stay here again when I visit Long Beach, CA. The hotel is in a great location prior to cruising and/or enjoying the beach. Even though my parking fee was waived, I hope free parking becomes a standard practice.
Very convenient stay while attending the ISSE at the convention center. Very professional & attentive staff throughout my stay. No doubt under great management!
one of the most amazing experience to stay at the host hotel for the long beach marathon. the hotel made sure that the guests who stayed at the hotel who participated in the events will receive a mini brown bag w/ goodies for the race. room did not come w/ a mini refrig nor any mini bar
$26 parking for hotel guests. Receptionist just said "yeah, this is Long Beach"
Great Location to the Queen Mary and restaurants. Issues with wifi.
Friendly And efficient staff Quick and accommodating check in Small pool with no bar also the sun is blocked by the hotel itself.
Went through Kayak to purchase this room. Kayak seemed to think it was a 4 star. It is it not a four star, 2.5 to 3. Took 25 minutes to check in with only one person in line ahead of me, mold in the shower, shower was over all dirty and old, room was stuffy the whole time I was there, parking was 26.00, which is NOT advertised, found out when I got there, Internet was 14.95, which I was advised of that when I arrived although my receipt showed a king size room - Internet. My fault for assuming that if was included. won't stay here again, especially for the rate that I was charged. Hmmmm... Large bath towels
comfort, location, and view the people
Everything was great No shuttle service
Very comfortable. Nice stay. Staff were friendly. Iron didn't work. Vanity mirror didn't work. One request from staff wasn't filled. No microwave.
Comfortable room. Nice bathroom. Price was too much.
Clean. Upscale. Comfortable Cost per night
And prRoom was nice. But the staff was very helpful
Modern feel, staff friendly Parking 16$ extra per night! (Hidden cost) pool not heated and small. Did not like outlet mall being attached to hotel.
Good location. Near shopping and the beach. Construction made accessing/finding front of hotel difficult. Hotel had no signs indicating where entrance was located and no street level signage visible. Confirmation emails did not indicate hotel was under construction. Room service would not take our breakfast order, weird.
J'aime boucoup le location. J'aime pas de petit roms et parking.
Super clean and nice. The bed was so comfortable I didn't want to leave it. Beautiful pool deck on the roof where you can eat and relax. The shower was amazing. Super large.
The staff was very helpful and nice. The price was high for what you get at the hotel. I have stayed in very nice hotels that offer a more luxurious feel. Also, there were protesters there outside the main entrance almost every morning around 0700. You could easily hear them and it was quite obnoxious.
Booked online for a room with a double bed. Reservation confirmation after booking the reservation snuck in "double or king." When we arrived at the hotel, there were no rooms with double beds and not even any rollaway beds. So I canceled the reservation. Kayak may not be the responsible provider, but when the website option selected is room with double beds and that's the primary reason for my selection of the particular hotel, they better have that kind of room available to backstop my booking. Otherwise, it's false advertising. I will think twice before using Kayak again to book a hotel room.
Breakfast was very expensive, but also very good. No fridge, no ice machine on my floor, very dirty bath tub, uncomfortable bed, no outlets by mirror, outlets by bed did not work,
The hotel itself was beautiful, and edgy. Everything was an additional charge and expensive. I've stayed in NY and never thought i'd see pancakes sold at $15. I also would expect a hotel to include wi-fi. Water for $5???
Elevator music vapid & hilariously loud Wi Fi not free @ these prices? Told suite would have welcome basket w champagne--got nothing No newspaper weekends @ these prices?
Beautiful view and location, and very nice room. The staff was very nice to deal with. The price was a little high, and the rug in the room should be replaced.
We especially liked the location and the service by the front desk. Fuego is a great place to dine. Unfortunately, we were placed next to a family that were loud and disrespectful until late night. The hotel staff tried to quiet them; however, it took many attempts. It was not the real fault of the hotel; but it did make our stay unpleasant.
The staff was very courteous from the moment we arrived and very helpful the entire time. We would recommend this hotel to anyone visiting the Long Beach area in the future.
The views, particularly at night. It was undergoing renovation of one of the towers. Some noise etc. associated with that although it stopped by 5 pm. The staff at the restaurant was really terrible when I had a late lunch. I have stayed there before and enjoyed good service, but it was quite bad on this trip. I waited for at least ten minutes while waiters walked by me and waited on tables seated after I was. There were only 6 or so tables total as it was late afternoon. At one point my waiter talked to the table next to me about personal matters for about ten minutes and then walked off without coming by my table or refilling my water. My experience with all other staff was excellent. The restaurant staff is entirely responsible for the Okay rating.
We (either spouse and/or kid) have stayed here at least once a year and have watched it undergo many improvements, it is a wonderful place to stay if you want to be close to the Queen Mary but would like to avoid the noise or prefer a larger room and a pool. Since it is set up like a motel, you have to walk over between buildings and to the pool. The Sunday brunch is fantastic, there is a cute sand area for the kids, decor is cute and the facility always appears clean. I have not used any of the service options (in room or pool side) due to some really bad experiences prior to the change of ownership. During the last stay there was a music festival at the Queen Mary which is to say that it was difficult to get to the hotel and once there, parking was difficult and people were pre-partying around the hotel. We had dinner reservations on the QM and the woman at the front desk offered a golf cart shuttle to the ship. On our way to the room we watched concert goers jockey for a space on the golf cart and then proceed to sit on one another's lap to fit. When we later approached the golf cart pick up area we were relieved to find it empty. A person identifying himself as a manager informed me "this cart isn't working, the battery is out" and then he clarified that it was the only one they had. Lame. In the end we were able to get to dinner in 10 minutes via sturdy Louboutins and the walk path but I would have liked a more professional handling of the situation.
The atmosphere, view and vibe was relaxing and incredible !! the guy at the front desk was really respectfull and helpfull and even gave us free fresh baked choclate cookies at check in and compt our parking for our visit , think his name was Noor ... Highly recomend and will definitley be coming back soon ! Thumbs upppp
I would recommend a water view. It was a great! Nothing
Easy access to bus line ( bus line is Clean an convenient) takes you to downtown long beach. Free shuttle to cruise ship terminal. Great pool and pool bar staff. Cool/funky mayan theme throughout.
Nice waterfront location Hard to fine by drivers
All that we hoped it would be, nice space for two folks with pull out couch, nice tvs, all good
The complimentary breakfast had a great selection, the food we ordered from their restaurant was good and the pool area had a very tropical feel to it. The rooms had a very homey feel to them and very private I reserved the room through Kayak and it took over 20 minutes to find my reservation. We ordered room service on our first day there and they told us to leave the dishes outside our door and they would pick them up....they stayed out there for 2 days
I LOVED the way the entire staff went above and beyond to make all of our special requests absolutely special. My Girlfriend actually closed the room door before getting her roses out and Satya (housekeeper) let her in to get them and was very very sweet about it. Thank You All!! We had a great time. No, everything was great but we just could not find the ice machines.
We reserved a suite. the room contained two full beds with a stitting room. they were well eqipped with a small kitchen area, microwave, single serve coffee pot and fridge. Although there were some stains on the carpet, the room was clean overall the room was a bit dated. The spanish style was pretty, but it seemed like they hadn't changed much since the nineties. the beds were kind of hard. They had mattress pads but it was obvious that the mattresses were cheap. There was a breakfast buffet but it is not necessarily included with your hotel stay. We had to wait because they didn't have us on the list for free breakfast, even though i know it was included when i reserved the room. The food wasn't anything special that it needed an additional price tag. For the price I would have expected a lot more. Also, the doors to the rooms are glass, so we could hear a lot from the pool area. also, the floors seemed thin. My two year old was running and I couldn't help but think that the people down below were probably hearing it. There was a sign in the front window that they are going to be under new ownership, so hopefully that means that there will be some needed upgrades
really needs deep cleaning and update
Friendly staff, good sized rooms and close to the action. Couldn't find a corkscrew after 9.
Size of room was great. Nice layout of room. Free breakfast was good.
Location can get loud at times, especially when Medevil Times is getting out.
The area was not good at all, however it had easy access to the 57 allowing us to get to Anaheim quickly and Yorba Linda. The room I was in was "supposedly" just remodeled so it was fairly clean and neat. The best part of the stay was the friendliness of the breakfast attendant. She was so nice and kind. Ensured the guests were happy and had everything they needed. She would even make food for guests. The breakfast was above average and a steal for being complimentary. That was the best part and the only reason I would stay again. The front desk clerk (Hispanic guy) was really rude when I asked him about a microwave for my room which my reservation said I would received. Argued with me and said he would charge me for one, although I had physical proof that I was supposed to have one. So petty for him to argue with a customer. Absolutely uncalled for and an easy fix to ensure the guest is happy. New generation I guess. He also parked his red suburban in a handicap spot and didn't have a placard. We also asked for a crib at check in. Upon check out a few days later we'd yet to get it. Both were for a newborn child. Unacceptable! The beds were ROCK HARD but after busy days met the intent of us sleeping.Was really disappointed with the desk employees attitude at check in but knowing how people are raised now a day makes it somewhat more understandable. No more of the costumer is always right and absolutely zero empathy for a newborn child.
Breakfast My confirmation said 2 queens and a sofa. We got a cramped 2 queens and no sofa. Desk person said their copy said only 2 queens. She was not helpful. Our room was next to a residential area with loud playing teens. At one point they tossed rocks at our window on an upper floor.
Close to Disneyland, just a few exits away. Front desk clerk are horrible and rude. Refuse to give us the room we paid for in full on the Internet. Even though it showed our description of the room we reserved they still tried to put us in a smaller room because they said our confirmation was wrong or incorrect on behalf of the third party. We will never be here again, it ruined our entire vacation.
I like buffet breakfast and the people who prepare those foods are joyful, helpful, and very friendly. I like the smooth check-in too from friendly front-desk staff. The bathroom door lock is broken.
clean, spacious, nice beds, nice couch, good AC control, continental breakfast was limited and really crowded.
Everyone was so nice. Very clean.
Great hotel room was nicely done.
The staff was overly friendly - literally the most positive and sweet people ever. The tooms were clean, overall nice, and perfectly functional. Such a great price for Anaheim too! I'll definitely go back there when I need a room in the area next! Really nothing to complain about. If I HAD to make a suggestion I would say the red paint color wasn't the most attractive? Lol. But really, no complaints on my need whatsoever!
Location. Not bad for the price. Good breakfast. Friendly staff
The staff other than the front desk was wonderful. Very helpful and accommodating... the front desk staff was horrible. They didn't have our "paid" rooms, argued with us about what we had actually paid for even though we had our confirmation with the actual room description. None accommodating and down out rude.
We were given a room across from a remodele and it was very noisy in the pm when we checked in and they started at 8 the next morning.
How close it was to Knott's. The beds were hard and the walls were thin but overall it was bad for the price.
Staff friendly and helpful. Conveniently located next to both Knott's parks and Medieval Times and Pirates. Rooms small and hot. Needed to run the AC full time because my wind directly faced the sun.
Room size, proximity to KBF and Disney Bed was very uncomfortable, and very shaky!
Found a room for a great price a few hours prior to arrival. Located right next to Knott's Berry Farm. Bed was comfy. Room needs updating Plan ahead if using room service for breakfast. We made the mistake of ordering at 9am, which is an hour before the park opens... it took nearly an hour for food to arrive... food was meh. Bring swim stuff. Great pool area for kids... splash pad was nice item to differentiate itself from other hotels. Overall good value for our needs Overall the hotel is in a state of disrepair. Just little things really, stains on curtains, dents on walls, spots on fixtures.
Great location, discounts on park tickets and parking. Rooms were not as nice as I would have expected from Knott's Hotel. More like a Motel 6
Nothing! I booked a king room they gave me a double queen saying it was kayaks fault. The matresses are rocks. The fire alarm went off in our room only in the middle of the night, about 2am, and when we called down stairs to remedy the issue security was sent to investigate US, if I wanted to smoke I would have chosen a room that allowed smoking but my husband and I are not smokers. The next morning house keeping woke us up around 8am in the morning trying to clean the room we startled her because she said "they" told her we had already checked out but we obviously had not and check out was not until 12pm. Worst experience ever with a "nice" hotel. We will never go back!
It is clean and quiet. The restaurant needs a makeover. Gordon Ramsay could help this kitchen nightmare.
Its average hotel. Needs refurbishing. Its not 4star.
Right next door to Knott's The whole property looks like it hasn't been updated since the early 90's... probably because it hasn't. The rooms are kinda ugly. The walls are paper thin. Room service is a joke (screwed up our breakfast order three different ways). The staff can't be bothered. Stay elsewhere and pay extra to park at Knott's. You'll be glad you did.
Price was right, location was right. I thought the lobby would use some sprucing up. It was very bland. Even some potted plants or something to brighten it up. The room was fine, bathroom sink area was very small, hard for 3 people to get ready in the morning. Tried to take a bath, but the stopper was broken. It was fun to be able to walk to the Knott's boardwalk. Not sure if I would stay there again, but it wasn't bad.
The park was close. The room was extremely dirty and dusty. The carpet had stains and the bathtub was disgusting. I was a little upset because The room did not have a microwave and I was unable to heat up my infants milk.
Nice window view of the courtyard and pool. Bedding was very stiff and uncomfortable (felt almost like plastic), housekeeping staff tried to open the door three separate times between the hours of 7:00am and 9:00am, breakfast buffet was listed on website and mentioned at front desk but isn't actually included in room price. $13.99 for eggs that have been warming in a dish since 6am? No thank you! Room was much too expensive for what you get. Sorry, but we definitely will not be back.
The large room.
Nice place but pricey. Beds were very comfortable. The staff at the front desk was very nice but they had to check on our room since we reserved a double bed. They took very long because they were waiting on the manager. I had to ask what was going on with our room.
Alex is awesome! He went above and beyond to make sure I was okay in the room. Very nice. I was happy to find that there was a small frig in the room. Also my breakfast was comped so that saved me 13 dollars a day. Everything was great. But I went down to the eat int eh restaurant and they didn't seem like they wanted to help. Also the menu was really strange. A lot of stuff with figs in it.
The hotel looked like the pictures shown, nice pool, free shuttles to Disneyland, 2 full size comfy beds, clean room We asked for smoke free rooms which we got but we where placed in a smoking section, it made the whole room stink like cigarettes, the shuttles last pick up is at 11 but Disneyland park closes at 12 which makes your stay there short since you have to leave a littl early to make sure you dont miss your shuttle! Location said it was 3 miles away but its actually about 6 miles.
I loved everything! My stay there was amazing! The only thing I didn't like is that I had the breakfast buffet for my stay every morning and the staff members who work in the RED resturant pressure you to leave them a tip and linger around, and even look inside of the check to see if you left anything in your face.
Two small beds, one small room. Manager and staff were completely rude. Didn't get free breakfast, even tho it was in the booking. Do not stay here. Dirty room, no service at all.
Excellent-staff courtesy and friendliness. Access of the internet. Free breakfast. Extra table and white linen boost cleanliness and appearance. Alex was very helpful! Room could benefit from overall touch up. Baseboard and door in the bathroom cracking and made it look dirty.
Plenty of parking, staff was great. The lounge area was really nice as well as the courtyard. Pool was clean, rooms were clean, bathrooms were good. The overall decor is really nice. Nothing to do with the hotel, but though the location is convenient, getting there can be confusing since the turn to get in looks like it's a railroad track. The beds were big enough but I think they were two Full beds as opposed to the usual two Queen beds at other same level hotels.
I usually stay in the back towers of hotel and I always enjoy my stay! Cleanliness, amenities, free parking, balcony, and friendly staff!! Brittany at front desk is awesome!!! The AC needs more power
Enjoyed my stay! Staff was friendly and helpful! Very close to downtown Fullerton! The room phones were not working so when I tried to call the front desk it would not work..I had to call the front desk from my cell phone. It's not a big deal since everything else was great
The pool area was ok. There was Roaches! My husband had to kill three! I have never seen roaches till this!
It was beautiful and my stay was amazing. There is not one thing I did not like.
Rooms were nice, I believe they had been recently remodeled. They had completely demolished the enclosed courtyard, they had heady equipment jack hammers, welders, painters going from (09:00 AM until 5:00 dust everywhere, with the enclosed roof the sell of diesel was sickening. This was my daughters wedding. we had 11 rooms reserved, and we had not idea that a remodel of this nature was underway. It had been booked a year a head of time. Completely mishandled by the ownership and the Hilton Brand.
Breakfast Cleanliness. Dark musty rooms. TV did not work.
It was convenient to the Angel Stadium and the front desk manager person was very helpful when we asked for a room that was not facing the freeway. Breakfast was great and coffee was fantastic. I would stay again as long as i get a room that is not facing the freeway. Original room faced the freeway and when we walked in we thought the window was open.It was loud and we were dreading how we were going to sleep.
Free breakfast buffet and free shuttle to Disneyland
It was clean. Quiet. Comfortable. Breakfast ends too early.
It's a nice quiet hotel. The staff here is great. Everyone at the front desk is ready and willing to assist you with anything. Breakfast here fairly good and it's served buffet style. It's located close to Disneyland and has shuttles running from 8am to midnight. It's perfect for people visiting Disneyland, especially families. The only major problem I had with this hotel was that the shower is a bit small. The towels were a little rough too but that's okay.
AC did not work Then water was not running in the shower Dirty and smelly
Was a good value for a quick over night. Quick check in, quick check out, decent beeakfast included. building seemed a little outdated. Staff thorough but not friendly.
Free breakfast buffet, WiFi, and shuttle to Disney World. Allowed us to check in early at no extra cost and request extra towels from online, ready once we had arrived. The free breakfast ends at 9 a.m.. Whose awake and ready to go by nine? Last shuttle to Disney World leaves at 10:30 a.m. then it does not continue to run until 5 p.m.
The breakfast was really good, and service at the front desk was ok. We stayed for 4 nights. The first night, as we very first entered the room, we found dried blood on the sheets. Sheets were replaced promptly, but the housekeeper told us that he could tell the lady never cleaned our room, and that this wasn't the first time that had happened. Bathroom, walls, and carpets were dirty, with stains everywhere. Bugs were everywhere throughout our stay, and the last change of sheets we received also had dried blood on them. Also, the shuttle service to and from Disneyland is a joke. Horrible hotel, horrible experience, wish I could get my money back.
Staff was very friendly and responsive, great care and consistency went into room preparation. Overall, our stay was perfect! Location is perfect for Disney-goers and the shuttle service an added bonus.
Complimentary breakfast was awsome, pool had warm water staff was friendly room was perfect love the way they use white sheets my kids liked it. front desk also gave A map of walking distance stores. I would totally recommend this hotel and we would totally stay here again.
The pool was great. The courtesy shuttle was free & the bell captains were very accommodating & dropped us off where we requested within a useful radius. The onsite shop was very handy. Check in & check out was fast. The hallway & carpets are looking a bit old & worn.
It was value for money and the staff were great! There were not enough facilities in the room
The rooms were very big. Bathroom was great.
The hotel was nice, clean and the location was close to downtown long beach, staff was really friendly and helpful. Our stay was great, beds were really comfortable and our room came with a fridge and microwave. Would comeback to stay for next years Long Beach marathon. Only thing wrong was the walls are a bit thin you could hear door close from other rooms down the building. But other than that's no other problems.
Rooms looked modern It was over priced. Def not a 3 star. Bugs in room. Bad area! No tv signal even worse was the Internet signal!!! I would and will not recommend Hotel Current! Place.
Good money value - better than expected Cleanliness and nice furniture Lots of lighting in the room Breakfast only starts at 6:30AM Difficulties to excess wifi through multiple devices
The maintenance guy, when we were finally able to get the front desk to have him check out our room, was a fast worker and great to talk to. The bathroom was really nice, aside from the faucet not being screwed on (maintenance guy fixed it), shower gel container they provided was broken, and toilet looked about 20 years old. They gave us a bottle of wine since we were there for our honeymoon. It's really a motel, not a hotel. Room was not artsy, eclectic, or colorful like they advertise- it was brown, beige, and black with only 2 splashes of color in the whole room. Housekeeping sucked- didn't vacuum when there were obvious areas of food crumbs, left the garbage can on the toilet, didn't replace ice bag, didn't notify maintenance of problems with room (he specifically said they're supposed to do that). Internet was practically nonexistent and we were only allowed two devices. No HDMI hookups on the tvs. Front desk wasn't very helpful and didn't notify maintenance the first time we came to them with problems. Curtain was ripped so 6 inches of light poured in the room. People smoked outside our room so the smoke smell got in our room die to the 1 inch gaps around the door. They overpriced every service ($2 to wash laundry, $1.75 to dry laundry, $3 minimum to use their computer and $0.50 for each additional minute, $1-1.50 to print per page, etc.). No hot tub, just the pool, though the pool was nice.
It was clean. And staff was very kind . I paid in advance online for 2 Queen beds, and checking in at 5:30 we were told they only had a king! Then we go to park our cars and the spaces are like for Barbie's car !wayyyy to narrow spaces & posts that many cars have played tag with! The location is just ok...tO far from Pine Ave & 2nd Street where all the restaurants & shops are ! And they charge $15 per car per day to park in that horrible parking structure! They had NO shuttle for around town locally. The walls are thin, we had neighbors on both sides of us keeping us awake all night, laughing & partying!
The staff was rude and even lied about the rooms I booked. I had booked a room with double beds only and they gave us a king. I told them I had comfermation that it was double beds and they said it I could not find them and print it out, it was just too bad for me. Luckily, I did find it....it said double beds only....so they finally gave us the room. The staff person to.d me I booked a king...I I to.d him he was wrong and he hung up. It was a bad experience. I had to speak to the manager and the home office and print out the paper that promised me a double bed room before anything was done. Never had such a bad e perience.
Are room was right next to the service elevators which kept us up all night long. Only thing the staff would do was discount the valet parking charges. Won't stay there again!
Pillows and beds are perfect.
Excellent facilities. Very efficient service. Only one restaurant/ bar open in the evenings. No restaurants/ bar nearby. Consequently, service was slow.
The staff had no idea how to handle booking.com customers and treaded us like second class customers. The breakfast buffet is weird, it's one buffet for continental and american breakfast. As booking.com customer, you are not allowed to touch the american breakfast items.
rely was normal hotel,nothing is spacial
Rooms were lovely and reception staff were very friendly
Rooms are not updated, very small and beds were not comfortable
I enjoyed everything. I am a syarwood spg member and I wanted to experience a Marriott due to the pending merger. The lay out and over all presentation was nice and welcoming. The beds were extremely comfortable and room layout was nice with the chair and foot rest. Nice big bathrooms. Except for the bar area the deco was a bit dated dated.
Acces to the sports venues Noise was a little much in the hallways
It was too expensive for a hotel with amenities. Everything was under construction. For the price I paid, I would expect a pool, bar,and fitness center. It had none.
Close to HIU and Cal State. I was able to walk to my meetings. Good suggestions for local activities, including the car service which got me too and from the airport. Nice restaurant in the lobby with a good breakfast. Rooms were comfortable
Newly renovated lobby and restaurant. Beautiful landscaping. Friendly restaurant staff. Free and plentiful parking. Microwaves and refrigerators are not standard in rooms; requested them and finally got a fridge on my 3rd night after being told it had been delivered twice before. They did not go out of their way to accommodate us but did let us store baby's milk in the kitchen fridge. Rooms have not been renovated. Bathroom was in disrepair.
The Bistro was good, a little over priced. The employees were very nice. This courtyard does not have the Happy Hour or the Breakfast that all the other ones we have stayed in. The room was smaller than the ones we usually stay in and the in room coffee machine had 1 pkg of coffee for the 2 of us. That would not have been a problem if there had been coffee in the lobby or the Bistro was open. It didnt open up 6:30. The furniture in the Bistro was worn out.
Employees were pleasant I came there with my family which included a toddler. He found a sharp object on the floor. Which looked like either a thumb tack or needle. Which tells me housekeeping didnt clean properly. I also did not like the smell of the hotel and the rooms. Smelt like old people
Close to softball facilities Parking with easy access to doors to rooms Can't get Marriott points when we book through kayak
From the moment I walked past the glass door and into the Lobby area I was in love with the decour. The lobby area was beautiful and spacious. There was a snack room dining tables to our left and a bar/ restaurants right there. Once you continue to walk further into the Lobby you'll notice there is a computer area which all guests area allowed to use to surf the web or print. Next to that was more seating areas. There was a beautiful fire place area outside that was surrounded by comfortable seats. There is a big pool and jacuzzi. The bed was super comfortable and I loved the water pressure in the shower. Moreover, it is near everything so it was very convenient. It's surrounded by Medieval Times, Knotts Berry Farm, The Bodies Exhibit, Restaurants, The mall is down the street, etc... The outside of the Hotel was dirty. There were a lot of leaves everywhere in the driveway area. This needed some serious cleaning As soon as I walked into the Hotel my opinion changed however. The rooms were a lot smaller then the pictures showed. Our room did not have a balcony which upset me but we did arrive before our check int time so maybe that was the reasoning behind that. The jacuzzi and the gym were in tiny rooms and everytime I intended to go into either one it was crowded. They only gave us 3 towels.
Friendly staff, clean room, clean bathroom, pretty up to date, close to attractions. No personal valuables safe in room clean but extremely small fitness nook/room
Close to tourist spots Coming from the south must make a u-turn on busy street to enter parking lot.
Stay was Awesome Excellent Customer Service!!!! I liked how when I called Front Desk about not having a microwave and how it said my room included microwave I was informed that it was available upon request and one would be delivered to my room right away and literally as I hung up phone I received a knock at the door that microwave had arrived and they set up. Great friendly staff!!!!
It was very clean and modern. The staff were friendly and very helpful. The location wasn't so great, heard emergency sirens outside often during the middle of the night. Ice machine is not on every floor, sucks when you need to get ice and have to wait for the very slow elevator or walk to the end of the building and down the stairs.
Very Nice! Close to FWY, Very Clean, Breakfast was Excellent, Friendly staff, Bed was so comfortable I didn't want to wake up!! Parking!
The bed was comfy and the hot tub was a great experience, over all a great hotel
ease of check in sound of TVs in common area (breakfast), there was an echo.
The room was spacious and the included breakfast was better than your typical free motel continental breakfast. The room had a strange smell but once we turned off the fan it was fine.
This guest did not leave comments about this hotel.
size of room / suite building was a little dated - room need re vamping