Pros: The ladies at the front desk were amazing, very cordial and helpful. VAN was very comfortable on the road.
Cons: The VAN was a garbage pit. Dirty inside and outside (stained seats and floors, sticky windows, smelled like pee, dust and ashes everywhere, smashed bugs everywhere in the outside). Also, they were two hours late... I scheduled for 4 PM but didn't get the vehicle until 6 pm.
May 25 2017
Pros: GOOD PEOPLE SKILLS
Cons: Slow computers and length of time for getting the car. Also we didn't get the car model we wanted but did get a compact car.
Jul 13 2017
Pros: The van was fine for the money, no frills at all.
Cons: This location is awful. It's in a strip mall and it looks like it use to be a Cricket store. They service and clean their cars in the parking lot of this strip mall. When I arrived, there was only 2 people in front of me and it still took 45 minutes to be seen, because the 1 person working kept on answering her phone. Given the chance to rent a more expensive car at a better location, I'd probably take it next time. Also the car was not washed, but they said I could run it through a car wash and bring them a receipt, because I have nothing better to do apparently.
Jul 20 2017
Don't believe what they tell you on the phone line.
Pros: Car was nice and clean, decent shape, had obviously been in some scrapes before.
Cons: Called Hertz help line two times to verify that I wouldn't be charged an underage fee, as they said when I made the rental. Was charged 32 extra a day, which was more than the rental cost, despite two different people saying I wouldn't be.
Not sure if both of the online reps were confused, but I'd really like that 130 bucks back, because I wasn't charged until I went to go pick up the car, AKA when it was too late to find another rental.
Rather poor way to do business, overall would recommend renting from them as long as you're over 25, just be wary that they might not be telling you the truth about charges.
Jul 25 2017
Pros: pick up and drop off was ok, good deal for the week
Cons: car could've been a little cleaner , inside and out
Pros: The customer service at next car laurel was fabulous. The staff was friendly and helpful, helping me to carry my car seat to the rental. They took time and vacuumed and throughly clean the inside and outside of the van before they handed it over to me. The car was a 2015 Toyota Sienna and it drove really well. Can't beat the $60 per day for a van.