Cons: Air bag cover was ripped, vehicle broke down. Called Avis to report it and was told someone was on the way. One hour and twenty minutes later they arrived. In the mean time, this caused the rental contract to be late. They charged me a late fee on top of another insurance fee. The counter representative lied and gave me a phone number to call. The customer represenative actual told me (It is not our fault the vehicle broke down, so why should Avis be respondsible for it). I have never been treat like this and will be taking my personal and professional business to another rental company.