Reviews for Hertz in Lexington
- All reviews 100%
Apr 10 2017
If you want an ACTUAL fullsize car, get a PREMIUM!
Cons: Did not follow through with my reservation, as the "fullsize" car I had reserved months ago was going to be, by government standards, a midsize car. After some research on my own, NOT by suggestion of the reps there, I figured out a "premium" or "luxury" car is a real fullsize car. Of course, last minute, there were no premiums available through Hertz, so I had to get a TRUCK through AVIS to make my trip.
Mar 29 2017
It wasn't Hertz mistake is was yours!!!
Cons: You failed to state that there are two Hertz locations and you booked me at one 7 miles from the airport. I had to pay an additional $50 to change my pre-paid reservation to be able to get a car at the airport. You made a grave error and I won't use your service again.
Mar 29 2017
Pros: got a car
Cons: bastards charged me additional on top of what i had already paid Kayak THEN tried to charge me nearly DOUBLE for their own insurance even though I had purchased insurance from Kayak. Give me a flat price upfront
Mar 24 2017
Cons: I was not informed of all the additional fees until I got there. There were several cars in the same class and they gave me the worst one it seemed they had and asked if it was ok. What could I have said ? No that car is not what I want? I just went on with what they gave me. I was disappointed in the car I had to drive for a week and what I had to pay for it plus the additional fees!