Reviews for Hertz in Lexington
- All reviews 100%
May 15 2017
Cons: After arriving late due to our delayed flight the Hertz Front desk informed us that they Cancelled our Reservation which was very Unsatisfactory. We defiantly will never book with this location ever again.
May 12 2017
Pros: Both Jennifer and Brittney were so helpful and kind and went the extra mile for me. I appreciate it so much.
May 2 2017
Good rental- prepayment online limited change options
Pros: Great car
Cons: Prepayment, which wasn't clear when booking, meant no changes without $50 fee, and couldn't use AAA waiver for adding additional driver without paying the $13/day fee. Won't be booking though Kayak again.
May 1 2017
Horrible customer service
Pros: Not a single thing! Even though the guy did smile the whole time showing he was a true jerk!
Cons: They stated it was booked thru a third party so they didn't have to honor the reservation. Then told me I could buy a plane ticket and be allowed the rental, so I buy a cheap flight, they again refuse saying I'm trying to defraud them!! I am still waiting on my refund& this has been over a week ago!!!