10.0
Took the vehicle to the Asheville, Hertz rental car return location at 9 AM. When the store opened no one was there I waited two hours and then had to leave had to pay a shuttle driver to return the keys later that day. In addition, the invoice I received included five days rental cost for one day rental. In addition, I spent two hours hours on the phone trying to contact someone at Hertz for information total run around Totally unacceptable I look forward to hearing from Hertz to resolve these issues and concerns. My rental contract number is 182634104Reviewed Apr 25 2023
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10.0
Easy check-in, no complaints, friendly staff.Reviewed Aug 1 2022
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10.0
Truly, HERTZ IS THE BEST car rental company. I have rented from Budget, Dollar, National and my experience has been disastrous. With the only exception of Enterprise which has been decent. You pay a little more with Hertz but the way they treat you, trust you, WOW! In and out in a flash and also better quality cars. With the cheaper companies you pay less (in many cases a little less) but the lines, the problems the filling up forms, etc makes it Not Worth it!Reviewed May 4 2022
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10.0
Smooth transaction all around I didn’t fully grasp that the add on insurance offered was third party so you still have to provide your personal insurance provider at the counter.Reviewed Jan 3 2022
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5.9
The car drivers window didn't work ... found out when it was time to pay a toll. :-(Reviewed Sep 11 2021
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10.0
Clean vehicle, easy pick up and drop off process.Reviewed Sep 6 2021
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10.0
The vehicle was clean but had a strong offensive perfume odor that was off putting. We used some essential oils on cotton to counteract. The check out process was quick, friendly and efficient. The price was high, probably because of Covid and demand.Reviewed Aug 21 2021
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1.9
Had to have a flight in order to rent with debit card!? Ridiculous..why do I need a flight when I’m clearly drivingReviewed Jul 26 2021
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8.0
Pros:Nice vehicle; efficient setup, pickup, and return.Cons:Minor but annoying mechanical issue (ratting noise).Reviewed May 25 2021
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10.0
Pros:Friendly, great service and good car.Reviewed Oct 28 2019
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2.0
Horrible customer servicePros:Not a single thing! Even though the guy did smile the whole time showing he was a true jerk!Cons:They stated it was booked thru a third party so they didn't have to honor the reservation. Then told me I could buy a plane ticket and be allowed the rental, so I buy a cheap flight, they again refuse saying I'm trying to defraud them!! I am still waiting on my refund& this has been over a week ago!!!Reviewed May 1 2017
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6.0
Pros:got a carCons:bastards charged me additional on top of what i had already paid Kayak THEN tried to charge me nearly DOUBLE for their own insurance even though I had purchased insurance from Kayak. Give me a flat price upfrontReviewed Mar 29 2017
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