Cons: Not being able to change drop location without additional fees
Nov 18 2015
Pros: Everything was easy as pie!! No drama and flawless.
Nov 19 2015
Pros: Was upgraded from a caravan to town & country. Great extras with comfy drive. Easy to book & easy to return.
Cons: Did not have a minivan that was booked. Did offer a SUV at a discount, but too small for my propose. One was due to be returned,so had to wait 30 minutes for it.
Jan 3 2016
Pros: Speedy drop-off process. Didn't have to wait in a line.
Sep 12 2016
Cons: Customer service was terrible.
Sep 13 2016
Charged wrong card
Cons: Lady at the desk was rude. Car was way too small. They charged the wrong card. Which is funny because they had me sign for everything. But then they charged my husbands card after they assured me it would go on the correct card. Not happy.
Sep 18 2016
Pros: Very helpful
Oct 11 2016
Pros: No pick up over drop off offered
Apr 24 2017
Cons: I was charged double then what your price was. I knew it would be more because I picked up the insurance. But double is ridiculous and I will never use budget again. The customer service man was polite and friendly but could do nothing because he worked for Avis. Not pleased at all for what I spent for truly only 2 days.
May 8 2017
Pros: liked the kia soul and liked the price
Cons: no one at Logan airport to receive car and give me a receipt
Cons: When I picked up the vehicle there was a chip in the windshield and I had the employee at in the lot annotate that it was there, but when I dropped the vehicle off they tried to charge me for it. It took a long time to talk to the manager and a long time for her to clear it up. Also, I needed to extend my rental car and the guy on the phone told me that it would cost me almost 2 hundred dollars to do. The only choice I had was to return the car and rent another one for $118 but the lady at Alamo told me that I could have done it for $27. She said that it was too late to do it for $27 because she had already closed out the rental so I was stuck paying the $118. Bullshit!
Dec 4 2016
Cons: Sneaky upgrade tactics. They informed me the only compact available was a 500c but I could upgrade for 10 dollars a day. I declined and when I got the car it was a 4 door versa. (No fiats in sight anywhere).
Jan 16 2017
Pros: No hassle and my car was ready for pickup. No waiting and the rental process was very fast
Jan 17 2017
Cons: issue with car breaks
Mar 1 2017
The car was amazing.
Pros: Only $25 to fill the tank up!!
Mar 19 2017
Drop Off Fees
Pros: Information on drop off fees given by customer service representative
Cons: Needed to depart RDU instead of FAY. Would have cost over $325.00 to take car one hour to RDU instead of one hour to FAY. Total car rental only $40.00. Seems somewhat ridiculous. Had to bother someone for a ride taking over two hours to drop off car in FAY and then drive to RDU.
Pros: Car was like-new and very clean. Drove and handled very well.
Cons: The car's climate control was a bit frustrating (occasionally would switch back to outside air, couldn't figure out why). Also didn't have cruise control, which was uncomfortable for a 10-hour drive.
Sep 25 2016
Cons: They didn't have the vehicle I reserved, which was fine. But, they gave me a small SUV. The vehicle wasn't clean and drive horribly. The transmission kept slipping, the handling was awful, and as an aside, the radio would only pick up a station or 2 even in a metropolitan area.
Sep 26 2016
Pros: Great, friendly service and convenient.
Sep 28 2016
Pros: I was pleased with the value of this vehicle.
Cons: This vehicle had damage all over the exterior, which was duly noted prior to taking possession. The windows were dirty.
Cons: Car tires were wabbling/shaking all the way
Engine oil change reminder massage kept coming
Up all the time.
Old jps (for extra charge) not updated
Took us to Manhattan instead of queens at midnight
had to pay more toll fees
Nov 3 2016
Cons: I had a car reserved and there were no cars available when I arrived. Had to use Alamo instead.