Cons: Pickup took too much time and paperwork wasn't consistent about how much gas we needed to have in the tank at drop off.
Apr 18 2016
First and Last Experience
Pros: Nothing at all
Cons: I scheduled my reservation a month in advance for our April trip. We had a couple of bad hailstorms a few weeks ago. On the day of our trip, April 8th, I went to go pick up our rental. The agent said our reservation was canceled and they hadn't had any rentals available all week. All she asked was if I got their voicemail. I didn't receive a phone call or voicemail because if I had, I wouldn't have driven up there. The manager was already on the phone being rude to another customer. They didn't try to accommodate us. She just gave a basic apology. I will never give them another chance.
Pros: The staff was so friendly and even take care of us after we dropped the car off. We left our garage door opener in the rental and as soon as I called they remembered me and went out and got the item from the rental car and put it safely behind the desk for us to pick up later!
The car was extremely nice and clean!