Cons: The blue tooth was impossible to connect to, and then when you plugged the use into the car to charge your phone it would not play through the car speakers. So basically impossible to hear directions and to listen to your own music. This sucked. Further more the back seats in the car looked like they were attacked by a cat. And the car absolutely needed some engine/transmission work done. I rent cars frequently and this is my first bad experience. Just a sub par rental car. But I am renting another car today, hope for the best.
Jun 22 2016
Great service no hassle and good price
Pros: Price, service and availability. They usually upgrade me too. The car was excellent.
May 3 2016
Pros: Nothing. Terrible customer service
Cons: The lady who gave the car to me didn't have my car, didn't offer to refund the difference of the smaller car. Worst car experience ever.
May 25 2016
Cons: When I was returning the car, looks like your system is too complicated or not user friendly because clerk was doing too much with computer, this took a while.
Jul 10 2016
Took my reservation. Didn't have a car for me.
Pros: Said the cars that were there were reserved for other people. I said on well I have a reservation also, how come you aren't honoring mine but you're honoring theirs? No response. Got upset with me like it was my fault. Finally reached the conclusion that I could take a 12 passenger van as its the only car there that wasn't reserved. Again I don't know why my reservation wasn't as important. Anyway, I booked an economy car, so when I asked for a discount on a 12 passenger van as it is way to big for my use and will cost way more in gas mileage, she balked at me and acted as if I were crazy for even suggesting such a thing. Terrible customer service and overall lack of understanding of how to run a business.
Jul 20 2016
"Reservation" does not mean that Budget will actua
Cons: I went to pick up my mid-sized SUV to find out that Budget did not have it and wouldn't have it. They indicated that they were not responsible for this error as someone else who was supposed to return the vehicle extended and they have no control over that. They offered a "full sized" car or 4-door pick up instead - for a higher cost (of course because they were more expensive options). Seems like if they don't have the car they promised, they should make it right without additional expense. I did agree to the sedan they offered (what choice did I have?) and then compared their list of scratches to what was really on the car. Many more on the car than what they reported, including ding in windshield and tape residue all over the inside of the windshield, which I had to scrape off with a razor so that I could see clearly on my trip. The car was dirty - food in the seat and smeared on the back of the front seat. I will pass on Budget as an option in the future.
Oct 11 2016
Pros: Easy and quick
Cons: WOuldn't have wanted to stay long-- smells like tires!!
Oct 15 2016
Pros: They did not have a car.
Cons: They did not have a car.
Dec 31 2016
Car was located at off-site rental location, not a
Cons: The car I reserved was located 22 miles away off airport location. Internet booking did not indicate this at all. Agent at airport had me pay higher rate for a one day rental then gave incorrect information regarding swapping out the cars the next day. Paid twice as much for a smaller car and endured the hassle of dealing with the whole mix-up while on vacation. Budget just lost another customer.
Pros: The car got great gas mileage which is what I was looking for a business trip I had to take.
Cons: The car was dirty inside! There was still trash in it when I got in. The cup holders and every crevice was crusted with who knows what. There were no floor mats so lots of stains. Glad I didn't have to take any clients in there with me! The windshield wipers needed to be replaced desperately which I didn't know until I had to drive on the highway in the pouring down rain and could barely see! They could do a lot better with the maintenance of their cars. Seemed like a bunch of young guys working there who couldn't have cared less.
Nov 19 2016
Will continue to use them for rentals
Pros: They to me to where my car was parked to get my luggage and back to my car when i returned.
They provide a safe close parking lot for convience.
Dec 10 2016
Pros: the staff were great and helpful, the car was clean and fine.
Cons: I HATE that they fill it up only half way and expect you to figure out how many gallons to fill it up half way. It feels like a cheap trick to get more money without really saying so and it makes the whole experience negative. Why do car companies do this. It's SO obvious. If they would state it up front before renting, it's different, but I didn't know. I will go back to Budget because they give me a full tank of gas. It may not be a lot of difference but I hate being taken advantage in ways that don't feel honest.
Mar 27 2017
SUV Weekly rental
Pros: Virtually brand new vehicle - perfect!!
Cons: Location (but not a deal-breaker)
May 27 2017
Fast, friendly, forgiving
Pros: Easy pick up & drop off, and they were kind when I had a flight delay that impacted my return. Car was in good shape, good value for the money.
Pros: The car was comfortable and clean and we really enjoyed have the Sirius XM radio. It helped to have the entertainment on our 14 hour drive to and from Kansas City! Absolutely no problems. Customer service was great at pick up and drop off.
Cons: Would have been nice to have a CD player so we could listen to audio books.
Mar 22 2017
Pros: Staff at location was nice.
Cons: They didn't have a cleaned vehicle for us. Found a box of uneaten chicken wings under the passenger's seat, several hours into our trip. Not happy about that or that they were not prepared for us to pick up a vehicle that day, even though we had made reservations several days in advance.
18 travelers who rented a car in Marion gave the car agency they used an average rating of 6.4