Reviews for Hertz in Memphis
- All reviews 100%
Based on 61 reviews
Jun 19 2017
Pros: The second van was a new model.
Cons: The lie they tell about having what you reserved when paying in advance. The rudeness of the staff. The wait time for picking up our vehicle and the hassle dropping it off. They dont have a problem taking our money. The amount of money that customers pay they should have excellent customer service. We keeping them employed. I paid 500 dollars for nothing but hassle.
Jun 10 2017
No after hours drop off
Pros: Great price, got upgraded due to availability of class reserved
Cons: new location for Hertz. No after hours drop off !!! No key drop available. Poor signs so location is difficult to find.
Jun 8 2017
I got there and they didn't have a car for me.
Cons: Reserved and paid for. I missed an important business deadline and was unable to get a car until nearly 8PM
May 26 2017
Pros: quick and easy
May 26 2017
Car was OK but Memphis Airport area is dangerous
Pros: Car was clean and fine, quick pick-up without a lot of hassle.
Cons: Nearly got mugged just trying to pump gas at a gas station near the airport.
May 23 2017
Pros: Nice vehicle
Cons: Did not realize that this was not at the airport. The took my reservation but charged me about $30 extr for this location. I could have gotten the vehicle at a better price with another provider.
May 18 2017
Pick up location
Pros: Car ran well.
Cons: Pick up was not at the airport but a nearly $40 taxi ride away. Website should clearly identify this situation. The low rental cost increased 20% with this additional fare. Fortunately, Hertz charged much less for drop off at the airport than the return taxi fee would have been.
May 11 2017
Cons: I entered the Memphis Airport as the location to bet my car. I was booked at an off-Airport location. Perhaps, I should have paid more attention, but as a location, I noted airport. When I got to Hertz at the airport, appropriately, they did not have a reservation from me and would not recognize the off-site reservation. I do not blame Hertz. I blame myself and I blame Kayak
May 10 2017
Cons: They charged me for so many things that i just wasn't aware of. My car also smelled like smoke.
May 10 2017
Pros: Friendly staff, nice car, easy return
May 10 2017
Excellent customer service at pick up & drop off
Pros: The cashier was very accommodating when I needed changes. They were also very friendly and polite
May 4 2017
Slow Check in
Cons: Waited about 30 minutes in line to check in
May 2 2017
Pros: Everything, the customer service, the vehicle, and again the service!!
May 2 2017
Pros: The airport drop off customer service was the only good spot with the rental.
Cons: The entire experience was horrible and could not get appropriate help. Got the run around
Apr 13 2017
Cons: Arrived at airport rental desk and no car available. Told me it would be at least an hour before there was a car. Yes I was 1 1/2 hours late (flight due in at 4:00 and didn't arrive until 5:30), but that should be expected at an airport facility. I ended up with a $30+ cab fare to one of the other Hertz locations no the southeast side of the city of Memphis so that I could get on my way rather than being even later to my job interview.
Apr 6 2017
9.99 per gallon short of when you picked up
Pros: We were short like 2 and a half gallons and they were gonna charge us 27 dollars for 5 dollars of gas!! Like come on!!
Mar 28 2017
Pros: Clean car, quick service.
Cons: I was charged 399.99 per day at drop off for a total of almost 2600 dollars, when it should have only been 22.00 per day. I was not told of the 2600 dollar charge until the receipt printed. After speaking with the checkout clerk and calling the 800 number i was finally able to get the charges reversed for a total of around 180.00. I should have never been actually charged 2600 dollars without reviewing it with myself.
Mar 26 2017
worst rental I've ever deal with!!!
Pros: The employee gave me the worst time trying to get a car, had to go back home and still didn't get a car.
Cons: Lack of information that is put out and lack of information the employees give you about policy of rental because I had all of my information and credit cards just because the strip didn't work I was not able to get the car, because they can't type it in.
Mar 25 2017
Did not have car despite reservation and two calls
Pros: The ease of return. The extra effort by counter per person to try to find a car for me
Cons: Did not have car available despite two calls to confirm. Magically one appeared after I fussed and the move person at the counter went to the mNget.
Mar 24 2017
Pros: Miss T at the Hurtz location on Winchester Rd in Memphis, TN was absolutely great. She made renting here so easy and I will definitely rent from them again because of her wonderful customer service.
Mar 22 2017
Pros: Things are done with the honor system at this airport. I did my own car walk around
Cons: If you have a lot of luggage it's quiet a walk
Mar 21 2017
Good price for the rental through Kayak
Pros: Price Car performed well
Cons: Returned 40 mins after pick up time and was charged (no grace period) Pick up was at 7:30 am, but staff was just arriving and not ready to rent at that time as indicated
Mar 21 2017
Pros: Rezerica was very helpful and answered all my questions.
Cons: How far it was from the terminal
Mar 20 2017
Cons: We had a reservation for a car but the company would not accept a debit card as a form of payment. I was told a credit check would be needed and I said that was fine. I have an excellent credit score but was declined because I haven't used a credit card in 6 months. I was punished for having good credit and not going in to debt. I will never do business with this company again.
Mar 18 2017
Cynthia must be an angel
Pros: Agent did everything possible - located and updated my Gold credentials, straightened out my pickup/dropoff location, bought my car to the office door, stowed my bags, even plugged my cell phone in the lighter socket. My flight from FLL had been delayed by @4 hrs and I was tired. Thanks to Cynthia I was able to get to Hot Springs AR in time for my appointment and hotel checkin.
Feb 27 2017
Cons: Nothing, customer service extremely bad, the front desk clerk was very rude and unprofessional . The car was dirty. Really bad experience.
Jan 18 2017
Pros: I liked everything about the rental, the shaft,the car and the location.
Nov 29 2016
Pros: Rented a Nissan Versa, it was easy to drive and park and very new and clean. I declined the insurance despite the clerk trying to make it look like I have to choose one of their three options. Most any credit card provides collision insurance which covers your deductible on your personal auto policy. I dislike the fear tactic used to sell extra insurance to people who a stressed while traveling. Cost of the rental came to $138 for two full days, ended up returning five hours early.
Cons: I didn't want to but the full tank but they charged me for it anyway. I only used half. Pay per gallon for them to refuel is $9 per gallon! Fuel is only $2 per gallon in Memphis. I did not want to have to refuel right before returning due to time constraints. There is a huge premium for renting at the airport.
Oct 10 2016
Great Rental, a few notes.
Pros: Good Service, the only thing that was a headache was that the option for pickup times was not available on Kayak, neither was the option for me to put down a "driver's name" so I had to pick it up myself. Also, I had to add insurance when I arrived so it ended up being just as much as not going through a "promotional service" overall it was great but I'd like to be able to add insurance and specify pickup times within Kayak's platform so I wouldn't have to call Hertz.
Cons: Good Service, the only thing that was a headache was that the option for pickup times was not available on Kayak, neither was the option for me to put down a "driver's name" so I had to pick it up myself. Also, I had to add insurance when I arrived so it ended up being just as much as not going through a "promotional service" overall it was great but I'd like to be able to add insurance and specify pickup times within Kayak's platform so I wouldn't have to call Hertz.
Oct 2 2016
Excellent Hertz experience
Pros: Value: Had the best value for the 10 days I needed it. I arrived about an hour early to pick the car up. It was not cleaned, but I took it anyway to get on the road early. Car performed well during the trip and was an easy drop-off experience. I think the value I gained was because this rental was associated with a collision repair shop. Hertz is generally more expensive if you go to one of their agencies.
Cons: Nothing stands out
Jul 22 2016
Car was dirty
Cons: Stained seats and sticky stuff on steering column.
Jul 9 2016
Pros: Quick service & friendly
Mar 25 2016
Memphis Sonic Drive
Pros: From the moment I walked in, I was met by a smile and a friendly greeting. Very easy and hassle free experience and got a 2016, not a bad thing at all!
Jan 22 2016
Cons: My reservation was for a Hertz location off airport location that I could not get to unless I took a Taxi. This was not communicated to me when I booked on Kayak. I had to pay Avis $135.00 for a car. This is Bullshit.
Jan 5 2016
I am looking forward to doing business with you gu
Pros: The awesome deal I got with Kayak .
Cons: That I didn't do this sooner you guys are awesome
Nov 29 2015
Cons: Terribly slow service and long line at pickup. Poor signage and instructions at drop off (dropped off on holiday). I was told that a receipt for fuel purchase was necessary for drop off, but since I bought fuel at a pay-at-pump station that was closed on the holiday, I did not get a receipt for fuel purchase. I hope I do not get charged for fuel. Will no longer rent from Hertz.