Reviews for Budget in Memphis
- All reviews 100%
Based on 41 reviews
Sep 15 2017
Cons: Same as above.
May 8 2017
Apr 2 2017
Customer service issue
Pros: The vehicle got me from point A to point B with no drop off fee.
Cons: Very uncomfortable vehicle. I was expecting an Impala or similar and was given a Nissan Versa Note? It's been over a week and Budget has not provided me with a receipt yet? I was told they had to email it and I was refused a receipt from both kiosk. I've called multiple times and get the same response, "we'll get that right to you Sir". I need the receipt for reimbursement from work. That is my biggest dissatisfaction.
Mar 21 2017
Quick and easy
Pros: The staff made my drop off very quick and easy!
Mar 7 2017
Cons: It was very important for me to get home and renting a car was difficult due to showing a light bill check stub and or bank statement was not up to satisfaction therefore was unable to get home and lost money from missing my flight originally had the car ready to be picked up but was lacking information on details extra paperwork therefore I am very unhappy and I am stuck and not able to start my new job in Texas
Jan 17 2017
Pros: I arrived at the airport to be told they don't have a car available. I had to go to a different location to pick up a car, which took another hour or so. The following day in Jackson I was told I would be charged more because this car wasn't meant for 1 way and it took them until Friday to close the bill. Overall no one was much help neither at the airport or in Jackson. Needless to say I'll never use budget again.
Dec 27 2016
Pros: The car
Cons: The guy behind the counter that wouldn't speak loud enough to hear when I picked up my car. The fact that I put MEM(Memphis airport) in the line where I wanted to rent from and somehow I got booked with East Memphis car rental. They called at 11 o'clock the day I was flying in to tell me that "Hey, we have you down as picking up the car at 4 and that's when we close..." That's when I realized I wasn't booked at MEM, ten minutes before I was supposed to be boarding the plane to Memphis.
Dec 4 2016
Save yourself a headache - Do not rent from budget
Cons: They gave away my reservation and couldn't find a replacement until and hour later and when they finally did they wouldn't take any form of payment except credit card and turned us away after wasting all our time. The customer service representative at the front desk was rude and ignored us half the time we were there.
Nov 28 2016
Pros: Car was clean and new. Clerk was very nice.
Cons: No cars at facility at pickup time.
Oct 12 2016
Cons: They called to confirm rental the day before pick up and then they called an hr before pickup to say they didn't have anymore vans. No offer of similar vehicles. This was worst rental car experience I have ever had!
Oct 3 2016
guaranteed unit was not available calling to cance
Cons: nothing I wont attempt to rent from budget
Sep 26 2016
Total mix up
Pros: I travel a lot when I arrived in Memphis at the Budget counter (have been there many times) I was told my reservation was for an off airport site. No way I always do airport sites. The said they could accomendate me at a different rate and only had Smart cars I could not even upgrade. I feel ripped off.
Sep 12 2016
Pros: The guys at the rental place werebnice
Cons: The car was dirty and smelled like someone had sprayed air freshener over stale smoke
Aug 25 2016
Reservation NOT Met!
Cons: I reserved a convertible several days in advance for a very special occasion and Budget didn't have one available upon my arrival. I had to rent from another agency at the last minute for twice the price. I'll never book with budget again.
Aug 21 2016
Pros: When I arrived to pick up my reserved rental car. There were two employees which was very unprofessional. When arriving I was told bluntly that no cars were available anywhere but worse, I wasn't given any alternative. I had to ask if there was a change a car was available at a different location. The guy ignored me and my request. After standing there in disbelief, The young lady finally offered some type of assistance by searching available rentals at the airport which had one full size available but there was no guarantee it would be available when I arrive.
Jul 27 2016
Horrible, worst experience ever
Cons: Car broke down 2 hours from home, was told the replacement would have to come from where I go the original even though there was a location the town I was in. Finally convinced them to send one from the local place and still waited an hour. Waited 4-5 hours total broken down which caused me to have to get a hotel because I was so behind.. Got the new car and on the way back, got a ticket for EXPIRED TAGS. No one seems to be able to make this right. Worst rental experience ever.
Apr 4 2016
Pros: Could not have gone faster or been easier. Everyone was super nice and efficient.
Mar 30 2016
Cons: Everything. Used kayak to reserve a Thrifty car and, again, it ended up in the Thrifty system for the wrong day. 4th time that has happened.. That's a kayak.com issue Thrifty wanted 500 more dollars to do a walk up rental. Got on the kayak app, made a reservation with budget (the due was correct thisbtime) while standing outside their door. When I walked up to the desk, they said I would have to wait an hour for the system to update. Really???? Asked if they would match the price on my confirmation email as a walk up. They said no. Walked to the avis counter 4 feet away and asked if they would price match the price on my email and 15 mins later I was driving out of the gate. Thrifty and budget, you have some stupid customer service agents. You let 450 dollars walk right out the front door. Dumb dumb dumb business.
Mar 30 2016
Never rent from Budget again
Cons: Customer service sucked!
Feb 14 2016
Rental was ok, didn't have the truck I reserved, p
Pros: No problems with the rental
Cons: I should have gotten an upgrade but it never offered
Jan 4 2016
Cons: Don't like Chrysler autos.
Dec 16 2015
When I arrived in Memphis, they had no car for me.
Pros: Nothing. total Disaster because they did no a car
Cons: they did not have a car. It was late a night, after a long day and a couple of long flights. HORRIBLE !
Oct 27 2015
wish I could review this company's care but they r
Cons: I don;t like making a reservation and then showing up to the kiosk and they have rented my reserved car out and then I am stuck looking for a new rental for a higher rate
Oct 25 2015
Cons: Horrible customer service. I will never use budget again.
Oct 20 2015
Cons: Slow pick up and really slow drop off. Understaffed