Cons: Car had many scratches on pickup necessitating a examination by the agent
Oct 30 2016
Pros: quick in and out
Cons: While picking up the vehicle I was hit with an additional charge of $20.88 that I never expected (concession fee recovery, cust fac chg, energy surcharge and 9% tax on est. taxable title)?? Blindsided with additional charges is dirty business towards the consumer. There is no way that these couldn't have been put into the initial price given on line.
Nov 5 2016
Pros: Our flight brought us into the airport at Manchester, NH later in the evening but our Hertz Rental Car was ready and waiting for us. The car was a current model, clean and well maintained. We had a great trip in a good reliable car. Thanks Hertz.
Cons: There were no negatives.
Dec 6 2016
Nissan Versa did not handle well in snow
Pros: Hertz staff were super.
Cons: Car handled poorly in snow.
Mar 3 2017
Poor car condition
Pros: The service at Manchester Airport was excellent
Cons: The mechanical condition of the car was well below average. Somehow the front end was way out of alignment making it difficult to drive at highway speeds. this was a 2016 Chevrolet Malibu. Someone internally should have noted the steering wheel way off center before leasing it out again.
Mar 8 2017
Pros: Easy Check-in and Check-out
Mar 27 2017
Seamless, painless and affordable
Pros: Staff was incredible, car worked well, simple pick up and drop off procedures
Cons: Free upgrade to Jaguar would have been icing on the cake
Apr 11 2017
Cons: When I arrived to pick up the car, I was expecting to owe only my taxes as I had pre-paid the remaining charge. However, they insisted on putting a "hold" on my credit card (which was more than my credit card had space for) and they refused to accept my debit card (which had 5x the amount needed for the hold). This resulted in me having to wait 3 hours until my bank opened in order to clear up enough space on my credit card. I could have done this earlier if I had known about the hold, but nothing I saw indicated this. In addition, they refused to make any sort of exception. I even offered to give them cash for the deposit. Ridiculous. I will *never* rent from Hertz again. Awful experience. AND because it was a pre-pay, I couldn't go to another company without losing what I had already paid.
May 8 2017
Pros: Service, on site at the airport.
Cons: The car available was not what was listed on the website.
May 15 2017
Hertz at Manchester NH airport
Pros: Convenient, excellent price, courteous staff and the car was really clean
Cons: The charge of $9.98/gallon is unacceptable. I will never rent from Budget again.
Jun 23 2016
Horendous wait time
Cons: One agent working at the counter. It took an hour and a half to get my rental..!! The flight from Baltimore to Manchester was shorter than the time it took for me to obtain my vehicle.
Signage was awful to auto rental as well. The agent in the garage seemed perturbed with everyone first walking out there and then back to an area in the garage. Budget does not equal friendly nor easy...Never again
Aug 1 2016
clean car, drove great,
Pros: Very easy airport to pick up\drop off your rental car
Aug 10 2016
Pros: Seamless rental with no problems. Experience with
other companies were very poor.
My choice of cars was great for 5 people
Aug 10 2016
Pros: drop off was great and easy, the usual check over the car and then you were free to catch the plane.
Cons: pick up was much slower than it could have been- just one person at the counter handling two different car rental companies.
Aug 12 2016
Car was filthy. I was embarrassed to drive the ca
Cons: Won't be back. I had to get my car washed immediately. Filthy.
Aug 21 2016
Pros: Clean and newer car. Pick up was smooth.
Cons: Drop off required going back inside to the desk. Took longer than when you can just get a receipt in the parking lot.
Dec 9 2016
Cons: I couldn't even get the car because at the last minute you jacked up the price.
Pros: The car 'looks' good and it was very easy to pick up car at MHT airport.
Cons: The car was loose feeling, I didn't feel safe changing lanes. I was on the highway and it's not easy to turn around or I would have driven right back. In addition the driver's side mirror has a warped appearance which I understand (after I turned the vehicle in) is a Honda design for better view of cars beside you. NOT SO...I felt like it was a mirror from a carnival. I called Thrifty and was told to bring the car in to my destination location (no suggestion of a location along the way) that night, to swap...only to find they were closed. It was a terrible experience that I would never want to repeat. I was so grateful that I didn't have to drive that car back to MHT airport because of the weather. I couldn't imagine maneuvering that car in snow. I rent cars on a fairly regular basis and this was a car that needs work before letting anyone drive again.
Oct 13 2016
Cons: We were not provided the address of where to return the car other than Albany airport and it was off the airport property which was stressful to find and almost made us lose the plane. I don't want to rent where it is not on airport grounds to pick up and return.
Oct 17 2016
Exploding rear window
Pros: All was great until the rear window exploded
Cons: When in Virginia (on our way home from Florida to NH), I closed the passenger side door and the rear window of our Kia Sedona exploded. To say it scared us is an understatement. Apparently, this is not unheard of in a Sedona. In fact, it is recommended that you open a window prior to closing the door to relieve the interior air pressure. No one ever told us this. We were stranded for over 2 hours while waiting for the tow truck. Our trip home was delayed causing issues with traffic and time frames.