Pros: New car - great. (somehow it didn't handle well - something about the wheels or if now it is made cheaper than in prior years) of course there is nothing Avis or Kayak can do about that.
Cons: There was absolutely no help- other places bring the car to you and preheat or precool it for you.
There was no snowbrush or icescraper in the car - (good thing the snow was very light and fluffy)
Even though the car is very reliable - this one was brand new
and felt as though the wheels were not gripping the road or that the wind was blowing the car very easily. (toyota carola)