Cons: I was not able to drop off at another location in Burlington (airport) without incurring a $200 fee.
The car I requested was not available so I received an upgrade which was a nice suv however I chose an economy car based on its size and gas mileage both of which were completely different with the car I received.
Feb 28 2017
Pros: Easy pick up and drop off. Really appreciated the ride to the train station!
Cons: No floormats - which apparently is pretty normal for rental cars. I didn't really effect me, but with New England weather, I was worried about the snow and salt ruining the carpet. Again, I wasn't responsible for the carpet, but it had us scratching our heads as to why they would leave out floormats.
Aug 31 2016
Excellent local staff and service
Pros: Genuinely friendly and helpful local staff. They allowed me to extend my rental another day as same daily rate. I would absolutely, positively use this location again.
Dec 19 2016
Pros: good new car, bluetooth hands free cell phone
Cons: all season tires
Jan 9 2017
Pros: Enterprise on 1189 Williston are very courteous and professional. I used them 3 times this season and it was always a good experience.
Cons: I wasn't sure if the rental company's damage waiver was necessary, so I paid it the first 2 rentals. Then I spoke to my VISA customer service and they said they would cover any damage if I paid with VISA and turned down the rental company insurance, so the next rental I did that.
Feb 3 2017
Great Customer Service!
Pros: This Enterprise Branch on Williston Road in South Burlington is awesome. We always try to rent there, everyone is so friendly!
Feb 27 2017
Pros: Personnel was very friendly. We were able to exchange our car.
Cons: Car wasn't cleaned before we took it. It smelled like cigarette smoke. The maintenance light came on for the oil and filter.
Mar 7 2017
Pros: All stafff and car
Apr 25 2017
Pros: The interaction with staff was great.
Cons: Returned car with quarter tank gas, yet charged for empty tank.
Pros: It was a fast, friendly pick-up, and the rental associate was immensely personable - a nice change from the curt interactions I've had elsewhere.
Cons: Chevy Spark + windy highway = how did I not blow off the road? Definitely know what car I won't be buying or recommending for everyday use. I wish I'd known how it drove before choosing the cheaper option - good for around town, but not higher speed trips... Still, better than taking a two hour bus ride.
Jul 21 2016
Cons: Being not familiar with the area I apparently did not rent from the kiosk at the airport but somewhere off site. The office would not stay open the extra five minutes for me to get there and the airport office would not honor the reservation price and instead of the reserved price of $249.00 offered to rent me a comparable vehicle at $605.00.
Jul 28 2016
Pros: Once inside the drop off took just two minutes.
Cons: When I got there the door was locked with a note saying they had to step out. Had to wait for someone to arrive. about 15 minutes.
Aug 17 2016
Bad service, old car and no music
Pros: The car was clean and drove well
Cons: The car was old as it pertains to technology features. No USB port to charge my phone. The AUX port didn't work half of the time; the other half of the time it would make a loud long beeping sound.
Oct 19 2016
Cons: Kayak made car rental dropoff site a $25 cab ride from airport. Huge inconvenience!
Mar 5 2017
Pros: The price was good.
Cons: No fault of Hertz- the defrost did not work in the Versa, and the heat barely worked at all. It was cold!!
Also, I had been told I could get a ride after drop off, however, only one guy on duty on Saturday so no-one could.
I wish I had known about Saturday ahead of time.
The manager at the Shelburne Rd is a bit gruff, the other staff were friendly.
Mar 27 2017
Ended up canceling
Cons: Made reservation for 3 days through Kayak for what I thought was a reasonable price. Then I found out that the rental location was a few miles from the airport. Called Hertz to see if I could change the reservation to pick up the car at the airport. I got a representative that is "not local," with an accent that was hard to understand, who was not very helpful. He quoted a price for airport pickup that was 3 times the original reserved price - for the difference of a few miles? I thought that was unreasonable and cancelled. I ended up using another rental company whose price for airport pickup was only $20 more than Hertz's original off site price.
Apr 18 2017
Great Customer Service
Pros: We rented a vehicle for a cross country family trip. I explained to the customer service person that I had picked an unlimited miles package because we would be putting 7000 miles on the car. The car was serviced and ready at pick up. It was everything we needed for the trip.
Upon return the desk was amazingly accommodating.