Pros: The whole thing Especially the comfort of the ride.
Feb 16 2016
Pros: It was a fast, friendly pick-up, and the rental associate was immensely personable - a nice change from the curt interactions I've had elsewhere.
Cons: Chevy Spark + windy highway = how did I not blow off the road? Definitely know what car I won't be buying or recommending for everyday use. I wish I'd known how it drove before choosing the cheaper option - good for around town, but not higher speed trips... Still, better than taking a two hour bus ride.
Jul 21 2016
Cons: Being not familiar with the area I apparently did not rent from the kiosk at the airport but somewhere off site. The office would not stay open the extra five minutes for me to get there and the airport office would not honor the reservation price and instead of the reserved price of $249.00 offered to rent me a comparable vehicle at $605.00.
Jul 28 2016
Pros: Once inside the drop off took just two minutes.
Cons: When I got there the door was locked with a note saying they had to step out. Had to wait for someone to arrive. about 15 minutes.
Aug 17 2016
Bad service, old car and no music
Pros: The car was clean and drove well
Cons: The car was old as it pertains to technology features. No USB port to charge my phone. The AUX port didn't work half of the time; the other half of the time it would make a loud long beeping sound.
Oct 19 2016
Cons: Kayak made car rental dropoff site a $25 cab ride from airport. Huge inconvenience!
Mar 5 2017
Pros: The price was good.
Cons: No fault of Hertz- the defrost did not work in the Versa, and the heat barely worked at all. It was cold!!
Also, I had been told I could get a ride after drop off, however, only one guy on duty on Saturday so no-one could.
I wish I had known about Saturday ahead of time.
The manager at the Shelburne Rd is a bit gruff, the other staff were friendly.
Mar 27 2017
Ended up canceling
Cons: Made reservation for 3 days through Kayak for what I thought was a reasonable price. Then I found out that the rental location was a few miles from the airport. Called Hertz to see if I could change the reservation to pick up the car at the airport. I got a representative that is "not local," with an accent that was hard to understand, who was not very helpful. He quoted a price for airport pickup that was 3 times the original reserved price - for the difference of a few miles? I thought that was unreasonable and cancelled. I ended up using another rental company whose price for airport pickup was only $20 more than Hertz's original off site price.
Apr 18 2017
Great Customer Service
Pros: We rented a vehicle for a cross country family trip. I explained to the customer service person that I had picked an unlimited miles package because we would be putting 7000 miles on the car. The car was serviced and ready at pick up. It was everything we needed for the trip.
Upon return the desk was amazingly accommodating.
May 4 2017
Pros: After an initial mess up at the airport, I had to take Uber to another Hertz facility. The agent at this second facility was exceptional nice, caring, and accommodating. He redeemed my experience!
Cons: The car I got did not have cruise control. I consider that a vital way to keep my speed under control when traveling through Vermont's numerous speed trap areas.
Cons: I was not able to drop off at another location in Burlington (airport) without incurring a $200 fee.
The car I requested was not available so I received an upgrade which was a nice suv however I chose an economy car based on its size and gas mileage both of which were completely different with the car I received.
Feb 28 2017
Pros: Easy pick up and drop off. Really appreciated the ride to the train station!
Cons: No floormats - which apparently is pretty normal for rental cars. I didn't really effect me, but with New England weather, I was worried about the snow and salt ruining the carpet. Again, I wasn't responsible for the carpet, but it had us scratching our heads as to why they would leave out floormats.
Aug 31 2016
Excellent local staff and service
Pros: Genuinely friendly and helpful local staff. They allowed me to extend my rental another day as same daily rate. I would absolutely, positively use this location again.
Dec 19 2016
Pros: good new car, bluetooth hands free cell phone
Cons: all season tires
Jan 9 2017
Pros: Enterprise on 1189 Williston are very courteous and professional. I used them 3 times this season and it was always a good experience.
Cons: I wasn't sure if the rental company's damage waiver was necessary, so I paid it the first 2 rentals. Then I spoke to my VISA customer service and they said they would cover any damage if I paid with VISA and turned down the rental company insurance, so the next rental I did that.
Feb 3 2017
Great Customer Service!
Pros: This Enterprise Branch on Williston Road in South Burlington is awesome. We always try to rent there, everyone is so friendly!
Feb 27 2017
Pros: Personnel was very friendly. We were able to exchange our car.
Cons: Car wasn't cleaned before we took it. It smelled like cigarette smoke. The maintenance light came on for the oil and filter.
Mar 7 2017
Pros: All stafff and car
Apr 25 2017
Pros: The interaction with staff was great.
Cons: Returned car with quarter tank gas, yet charged for empty tank.
Pros: Quick pick and drop off services. Recent model.
Cons: Expensive fare when all cocepts are added.
Oct 6 2016
Great customer service!
Pros: I unwittingly waited at the airport location desk, and the clerk offered to give me a car at that location rather than going to my reserved offsite location.
Mar 13 2017
Pros: Easy to drive and comfortable on our 6000 mile cross country trip.
Cons: A bit noisy.
Jul 21 2017
One better than the other
Pros: Williston Rd location was fast and friendly.
Cons: Went to the airport first by mistake and the counter person was rude and I nearly cancelled my rental.
Sep 18 2017
Pros: The vehicle was very clean and excellent with gas usage. The employees were friendly.
Cons: The line for pickup was very long (not enough workers) and I was misinformed about the specific pickup location. Luckily, I was still able to get a vehicle even though it was an incorrect location. The total time was almost 1 hour by the time I actually got into the rental.
Cons: Low washer fluid
You should provide a card on the electronics -- too much stuff tolearn in a short time
Jan 18 2017
Cons: After picking up the car I got on the highway and the tire pressure light went on. I had to get off, turn around and drive back to the Avis rental agency. No one was there, the office was wide open and a car was running in the open lot. I called the phone number on my reservation which went to the airport location, she put me on hold while contacting them. I was informed that they left to drop off/pick up cars at the airport and would be back within 15 minutes. When they arrived they put air in the tires and I asked them to top off the gas as it was not my fault that I had to turn around, they did and apologized. Shouldn't they have checked all the gages first? What if I had to pull off the highway and find a service station half way home into my 5 hour drive? I also wasn't given any instruction about the car so when I stopped at a gas station and tried to start the car back up I couldn't and had to call the Avis number again for instruction on starting the car and another call on where the gas lock was as well. Very frustrating when you're traveling having to keep stopping to call.
Jan 22 2017
Pros: Easy to return the vehicle. Pricing was accurate.