Pros: Easiest time I've ever had getting the car - took a couple minutes - maybe less. Wish it was always like that.
And friendly service! I was in Pittsburgh - they were extremely nice and helpful.
Jan 27 2017
Pros: Easy pick up and drop off. Cheap prices. Nice staff.
Jul 17 2017
Pros: All of the Alamo people I dealt with made the experience easy, quick and simple.
Jul 12 2016
Cons: Windshield had something that had dropped down it and wouldn't clean off (maybe wax?). Made it hard with evening sun glare.
Sep 6 2016
Best location lately
Pros: Fast checkin, quick pickup, friendly staff, easy return. Overall best rental company/location I've had in years.
Cons: Nothing. 100% positive experience.
Sep 12 2016
Overcharged by $174
Pros: Car was good.
Cons: The receipt I signed said the total would be $145. I was charged $308. I called and was told they had accidentally charged me for an extra day and at twice the rate I should have been charged at. They said my new total was $134 and the rest would be refunded. It has been several days and I haven't received a refund.
Sep 16 2016
Sep 19 2016
Pros: Rented economy,they were out . gave us a Ford edge suv. Very nice
Oct 3 2016
Pros: Low mileage, clean car.
Price was 1/3 lower than the competition - Hertz and National.
Efficient, very courteous staff at pickup and drop off.
Cons: Nothing. Perfect rental
Oct 3 2016
Pros: Prompt and courteous service.
The Alamo staff selected a great car and we had no issues
Pros: guy who checked me out was very cheerful and helpful. Especially nice at almost midnight!
Cons: Drop off was closed!
Aug 28 2016
Pros: Quick and easy drop off at the airport.
Sep 10 2016
Cons: They only accept credit cards at the airport rental counter which was unexpected and not outlined in the booking. I do not use credit cards so I did not get my rental and already paid the insurance online which the rental counter could not refund.
Oct 3 2016
Perfect in Pittsburgh
Pros: We had a very easy time picking up and dropping off the car. They were kind (offered us water and maps), quick, thorough, and friendly. It was a great experience.
Oct 17 2016
Pros: upgrade, ready to go, helpful staff
Cons: prior driver hit curb, rim looked a bit rough, held up just fine though.
Oct 22 2016
Pros: Everything good
Oct 30 2016
Good people, poor car selection
Pros: People were courteous and efficient.
Cons: Was to pickup Toyota RAV4 or equivalent. Had to choose between Dodge Journey or upgrade to larger suv. Would have rather had Toyota, Nissan,or Subaru. Dodge Journey indicated oil change was needed in second day of rental and vehicle had 35m miles.
Cons: The extra $$$ I was charged upon return. Not one single mention about the vehicle's operation. Return and extra $$$ were NEVER explained to me.
Oct 3 2016
It was a good rental in a good car with good milea
Pros: The car was a big smooth Sonata sedan. It provided fantastic gas mileage running around 37mpg on the highway.
Cons: No complaints.
Oct 25 2016
Do Not Try To Ask A Simple Question
Pros: Overall, everything was good, excellent even.
Cons: Actual pick-up and drop off were excellent, the problem I had was in the drop-off: Orlando International Airport has two terminals, different airlines in each. I did not know if this applied to the car rentals as well. Your system makes it very hard to get to talk with a person, as this question would not apply to the voice operating system. Very frustrating while in traffic driving around the airport, to the point that I doubt I'll use you again. I.E., if I choose to talk with an operator DO NOT program the computer operator to persist in it's attempt to service me. I have no aversion to using the computer operator, I just knew it could not help.
May 10 2017
Pick up took too long/dirty interior
Cons: Computer problem made the pick up time unusually long. Interior of car was dirty.
Sep 7 2017
Pros: The rental process was painless and quick. The people were friendly and courteous. The rental area is really convenient due to it being right outside of the baggage claim area. This doesn't have anything to do with Avis specifically, but it made for an easier rental experience with Avis in Pittsburgh. The car was better than I expected, in good shape, etc. The return process was easy and fast.
Cons: Nothing that I can think of.
Nov 27 2017
Pros: Pretty seamless pick up and drop off even though it was busy.
Cons: Rates seemed a little high for a Pittsburgh rental. It was a Holiday weekend but comparing to the same time last year it was high.