Pros: Dealing with everyone at the Norwalk location was outstanding from initial contact to pickup and afterwards. Everyone was friendly and helpful. Was surprised to learn that spouse could drive vehicle at no extra cost as other rental companies. Also that toll charges had no additional fees attached. Will use Enterprise again.
Dec 15 2016
excellent staff support
Pros: Enterprise employees at the New Canaan office were super helpful, friendly and professional.
Feb 3 2017
Pros: The gentleman at your office in New Canaan handling my rental was outstanding, couldn't be more helpful and friendly, very professional.
Pros: They're pretty efficient. Car was ready on time, paperwork ready, etc. And they drove me home promptly when I dropped off the car.
Cons: Tiny car (Ford Focus) but designed by tall person. Had to use my dining chair cushions on the seat to see over the steering wheel, when I'm about average height, not really short. That's a problem with Ford, but still, I would never consider buying such a car. One reason for renting a smaller car is to see better!
Also, it's a good thing they did not charge for mileage since they were off by nearly 600 miles. I failed to check mileage on the contract, and won't make that mistake again!