Pros: Both Jennifer and Brittney were so helpful and kind and went the extra mile for me. I appreciate it so much.
Oct 28 2015
Cons: I arrived to get my rental and they said that they have no car for me and I should have called and made sure that they had and not book online. On top of that, customer service was terrible. This was my first and last time renting from Hertz.
Jun 4 2016
Did not have the size car ordered had to take smal
Pros: Kayak price email was great
Cons: They didn't have the car I ordered and I had to take a smaller car. Then they tried to charge a higher price for the smaller car.
Jul 8 2016
Will no longer use Hertz as a rental
Cons: Car once again not ready for pick up dirty and wrong car will never book hertz.
Sep 16 2016
My car wasn't there
Pros: Looking for a rental car in Lexington Kentucky on kayak.com hurts advertise that they had standard car available on Nicholasville Road. I booked the car and found A friend to drop me off at Hertz. When we got there, they said they had no cars and blamed kayak. I ended up driving my own car which cost my company over twice the expence.
Cons: They rented me a car they didn't have.
Sep 25 2016
Pros: I loved the car. So fun to drive.
Cons: I didnt not appreciate the lady who "helped" me at the front desk. She did not get off the phone & you could tell it was a personal call. Once she finally did acknowledge that I had been standing there 5 minutes she said "what do you want" I was taken back by her tone & almost turned around & walked back out. But I needed the car so I stayed. By the end of it I told her that I hoped her day got better because I felt bad for the next customer who had to deal with her.
Dec 3 2016
The car had an very low tire
Cons: My car was not safe to drive when it was rented to me, the exchange for a better vehicle was difficult and delayed trip and I'm still not sure if they will charge extra me for a problem they caused in the first place
Feb 14 2017
Pros: Good, clean, economy car.
Mar 16 2017
Top up required
Pros: Courteous and efficient customer service
Cons: Tank wasn't full at pick up
Mar 29 2017
It wasn't Hertz mistake is was yours!!!
Cons: You failed to state that there are two Hertz locations and you booked me at one 7 miles from the airport. I had to pay an additional $50 to change my pre-paid reservation to be able to get a car at the airport. You made a grave error and I won't use your service again.
Cons: The car was not ready when I arrived to pick it up. I really dislike getting a car that doesn't have a full tank of gas and being tol to bring it back with the same amount of gas. It means that Enterprise will always get back more gas than you had at the beginning!
Cons: This was the most infuriating experience with a car audio system ever. I don't know how anyone who uses a smartphone as an audio source could ever drive this car. When connected with a USB cable, so i could charge my phone, the system kept stopping the audio(podcasts app) and then switching to my music, randomly. I tried to just listen to music but it kept randomly stopping playback, sometimes restarting the song from the beginning, sometimes going to a completely different song, sometimes stopping entirely. I gave up trying to play from my phone and turned off audio in the car completely. while i left the phone plugged into USB to charge, but still, without me touching the phone or audio system, it would randomly open my music and start playing random songs through the audio system. I know my phone is not the problem because my personal car has a USB port integrated with the audio system and it works perfectly with my phone.
Dec 26 2016
Pros: They charged for me an hourly rate ($189) which they finally removed. Then I discovered they charged me for a tank of fuel when it was re turned with a full tank. Still awaiting a reply on the refund. Disappointing .
Jun 20 2017
Decent vehicle and the price was exactly as quoted.
Pros: The vehicle was well equipped. A Ford Fusion with backup camera and bluetooth sound system. The leather seats were very comfortable.
Cons: There were a number of body scratches and I was afraid I would get blamed for them since no one came outside with me when I picked up the car and no one noted the condition of the vehicle. It also wasn't clean, particularly the interior windshield.
Pros: I arrived and the employee was very nice. They did not have the size car that I had reserved and so I was upgraded to a small SUV at no additional cost. Vehicle was clean and drove well.
Cons: I had no real issues at all. The only thing that I could mention was really nothing. As I was driving back to return the vehicle a warning light came on. It was fine and there was no issues with the vehicle performance. I returned safely and with no incidents.
May 10 2017
Car was misrepresented on Kayak
Pros: What a terrible car rental experience. The car I eventually got in was almost okay.
Cons: I was sold a full-size car as a "Manager's Choice". It was said on Kayak that I'd be receiving the manager's choice of full-size car. What they gave me was the worst, most stripped subcompact car I've ever seen. It didn't even have cruise control or an Aux Jack and the person at the counter wouldn't let me cancel my rental. They said it would be a couple dollars extra per day for the car I got, but in the end when I checked out it nearly doubled my rental rate.