Pros: I have nothing good to say, this was a terrible experience.
Cons: A car rental company exists for the sole purpose of renting cars. Hertz exhibited overwhelming incompetence by accepting my reservation and providing me with a confirmation number, only to inform me that there were no cars available when I arrived for pickup. They are much better at taking reservations than they are at holding reservations and backing them with real live cars. They didn't bother to notify me that they had no cars so I could make alternate plans. I had to take my wife and older parents on a 1+ hour train ride to another car rental company to get a car.
Sep 18 2016
Even though car was reserved, no car was available
Cons: I reserved a car over a week out. When we showed up at the counter, they said no car was available period. When a car was available the next day that was not a subcompact, they made us pay for an upgrade.
Jul 17 2016
No record of rental when I got to counter
Cons: They had no record of my reservation and tried to charge me $790 for the rental!
Jul 27 2016
Cons: When I went to the Hertz counter at the SLC airport they informed me that I had to pick up my car in Bountiful which is 30 minutes from the airport. Since I had no way to get there, I had to rent a car at the airport for an additional $72. Talk about bait and switch tactics. I will never use Kayak again to book anything.
Sep 6 2016
Pros: Quick service from the Hertz group at North Salt Lake. No line and the rep helped identify if we qualified for any savings/discounts.
Cons: The car had some interior stains; not only is it gross, but was concerned that they may be attributed to my group since the only walk-through prior to leaving was around the exterior.
Cons: Our flight arrived at 1:15AM and Firefly's hours were until 2:00 AM. They decided to close early and left many families stranded at the airport. We ended up using Budget and paying more because we did not have a reservation. When we called Firefly, the number did not lead to the SLC location and the person kept telling us on the phone that they should be there and that they were on a break. We waited more than 10 minutes. Budget told us they left for the day/eve. Bad service. Don't use them unless you're sure they will be open.