|Pick-up location||North Salt Lake|
Pros:The staff were fantastic to work with. They picked us up from the train station and when it was time to return they dropped us back at the train station, which made it very easy to get back to the airport. The Chevy Cruze was a great little car. It was EXTREMELY fuel efficient and comfortable to drive. Overall experience was great!
Cons:Car didn't have windshield fluid and I had to drive in dangerous conditions. Was not even reimbursed for the cost of the fluid
Pros:Service was great and they gave me a nice upgrade at no extra cost. Always happy with enterprise.
2 locations in North Salt Lake
Pros:Drop off at San Francisco international was very easy.
Cons:I would have liked an e acknowledgement of the car received in good state. No easy way to pay license plate scanner tolls. Since these are becoming common it would be nice to have a way for renters to pay up on return of car rather than later
Cons:Car not available despite the booking. No contact from hertz until we arrived at the hertz desk. No help from the hertz man. We went to Avis
Pros:Clean car, fuel efficient. Person working desk was nice.
Cons:Didn't get the performance we needed for snow conditions. Was charged $300 interior cleaning fee, even though that was not outlined as even a possibility in the rental agreement I signed.
Cons:I arrived to pick up my car at noon and was told they didn't have any. I prepaid by the way. By 6:30 that night, I had still not received ANY information about getting a car and NEVER received a call back from anyone at Hertz. I called multiple times trying to get updates. One agent in the Salt Lake City downtown facility "PROMISED" to call me in 15 minutes. He did not. I called him about 15 minutes past the deadline and received a recording that the office was closed for the day. Now I have to go through the process to get a refund. I will never rent through them again, and have told all my friends this horror story!
Pros:The car was fine
Cons:I was booking a car rental at SLC airport. When i went to pick up my car (on a tight schedule) i was informed that my car was at a different location 20 minutes away. Then i had to pay for an Uber to get to the location since there was no shuttle. The Hertz rep at the airport told me that i could change the return location and bring the car back to the airport for a $5 fee. When i went to do that, they charged me $30 extra. My $40 decently priced car rental, wound up costing me $100 and cost me an extra hour and half in waiting. Total nightmare as i had something very important i was scheduled to attend. Was an hour late. I will never book a car rental again through a third party site.
Pros:The gentleman working the location was very polite.
Cons:Apparently the whole city was overbooked. I had to wait 4 hours to get a car. I VB ended up having to take a compact instead of the full size for which I had paid.