Pros: They figure not... I simply dropped off the car and left without any interaction other than the checkin of the car.
Jan 4 2017
Pros: Cleanliness of the vehicle.
Cons: I had to wait a super long time even though I reserved the car before hand.
Feb 24 2017
Not sure I'll rent from Hertz again...
Pros: The vehicle was very clean and the drop off was very easy!
Cons: Customer service at pick up was marginal. We could barely understand the gentleman's English and they seemed to have nothing but Kia vehicles (not my favorite). We upgraded to a "better" vehicle since snow was in the forecast. No passenger side adjustments for the seat so my 85 year-old father had to basically sit on the floor of the vehicle while peaking out the front window. The lot was full of Ford Explorers but I guess none for us since we didn't rent directly with Hertz -- at least that's how I felt once the customer service person saw we rented through Kayak. :( Love Kayak, not sure about Hertz anymore.
Mar 9 2017
Pros: Better than the quote given by hertz.
Mar 10 2017
Pros: Car ran well
Cons: Customer service was incredibly slow (approx. 45 minutes) when I picked up the car on a Sunday night around 8:00 pm.
Mar 13 2017
Never made it because I never got a car!
Sep 16 2016
They took my reservation but had no car for me
Pros: I have nothing good to say, this was a terrible experience.
Cons: A car rental company exists for the sole purpose of renting cars. Hertz exhibited overwhelming incompetence by accepting my reservation and providing me with a confirmation number, only to inform me that there were no cars available when I arrived for pickup. They are much better at taking reservations than they are at holding reservations and backing them with real live cars. They didn't bother to notify me that they had no cars so I could make alternate plans. I had to take my wife and older parents on a 1+ hour train ride to another car rental company to get a car.
Sep 18 2016
Even though car was reserved, no car was available
Cons: I reserved a car over a week out. When we showed up at the counter, they said no car was available period. When a car was available the next day that was not a subcompact, they made us pay for an upgrade.
Feb 9 2017
Cons: I reserved the car for SLC but it wasn't there! It was in downtown Salt Lake. Bad! Sad!
Cons: Our flight arrived at 1:15AM and Firefly's hours were until 2:00 AM. They decided to close early and left many families stranded at the airport. We ended up using Budget and paying more because we did not have a reservation. When we called Firefly, the number did not lead to the SLC location and the person kept telling us on the phone that they should be there and that they were on a break. We waited more than 10 minutes. Budget told us they left for the day/eve. Bad service. Don't use them unless you're sure they will be open.